DiveAssure offers membership plans that give scuba divers special insurance for diving accidents and travel issues related to diving. They have different plans like single-trip and multi-trip dive travel insurance, which cover medical emergencies, rescue, and evacuation if something goes wrong during a dive or related travel. Instead of paying doctors or rescuers upfront, DiveAssure handles the bills directly. If you see a charge from them, it's likely for a membership subscription that helps protect you during diving adventures.
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Cancelling a DiveAssure subscription is relatively straightforward as contact information including phone and email is readily available on their contact page, allowing direct communication. There is no evidence of complex steps or need to navigate multiple webpages, which keeps the difficulty low but it is not a completely automated process through a member portal, thus not the easiest possible.
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minutes to cancel a DiveAssure subscription.
How to Cancel DiveAssure: Step by Step
If you purchased through DiveAssure directly:
- Visit the Contact Us page on the DiveAssure website.
- Use the contact form to send a cancellation request.
- In your request, include the following information:
- Your full name
- Email address associated with your account
- Your subscription details
- Reason for cancellation (optional)
- Wait for a confirmation email regarding your cancellation.
If you purchased through a third-party payment method (e.g., credit card):
- Locate your last payment receipt or history with DiveAssure.
- Contact your credit card provider or bank directly.
- Ask them to block future charges from DiveAssure.
- Request confirmation of the cancellation.
Tips & Tricks for Canceling DiveAssure
- Be persistent: Multiple follow-ups are often necessary due to slow and unresponsive customer service.
- Use clear, straightforward language: State you no longer use the service and have no interest in continuing without giving detailed reasons like cost.
- Escalate if needed: If initial requests don't work, ask firmly to escalate to supervisors or managers.
- Document everything: Keep records of all communications, dates, and names to support your case if disputes arise.
- Time your cancellation: Avoid peak times such as right before renewal dates when the company might be most resistant.
- Prepare for delays: Cancellation and claims processes can take weeks or months, so start early and remain patient but firm.
- Challenge unjust charges: If charges continue after cancellation requests, contest them through the payment method or bank.
- Use social proof or forums: Reference negative feedback from other users to push for better handling.
- Ask direct questions: Request confirmation of cancellation in writing to avoid ambiguity.
- Use email rather than phone when possible: Written records help ensure your requests are noted.
DiveAssure Customer Service Info
If you need assistance, here's how you can get in touch with DiveAssure's support team.
Cancel DiveAssure Script
Script
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Dear DiveAssure Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to changes in my travel plans that prevent me from utilizing the coverage. I would appreciate your assistance in processing this cancellation at your earliest convenience.
Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
DiveAssure's membership includes coverage options like trip cancellation and interruption. To cancel or change your membership, you generally need to follow the procedure of notifying DiveAssure, but specific detailed cancellation or billing policy terms are not explicitly provided on their website or public documents. For precise membership or subscription cancellation policies, contacting DiveAssure directly is recommended.
To cancel your subscription with DiveAssure, you generally need to log in to your partner account, which requires your password. If you don't remember your password, you can reset it by going to their login page and clicking on the “forgot username/password” link. Here is the password reset URL for convenience: https://app.diveassure.com/. There doesn't appear to be an option for cancellation without logging in or password authentication.
- Medical issues preventing diving (e.g., inner ear problems)
- Poor customer service and lack of communication during claims process
- Delays and difficulty in claims processing, including repeated requests for documentation
- Denied claims due to coverage exclusions, such as operational reasons not covered
- Claims rejected for failing to meet strict documentation requirements
- Dissatisfaction with partial reimbursements, such as not covering partial dive days fully
- Cancellation due to weather or trip interruptions but complicated refunds process
- Guests cancelling trips and expecting full refund of insurance premiums but facing limitations
- Confusion over coverage being secondary insurance affecting timing and likelihood of refunds
DiveAssure does not appear to have a typical subscription or membership structure that includes automatic recurring billing or lock-ins. Instead, their coverage is usually tied to specific trip dates and policies that you select, with cancellation coverage kicking in as per your chosen dates. Users should be aware that cancellation terms are governed by the specific insurance policy terms rather than contracts or fees typical of subscriptions, and there is no indication of gimmicks like early cancellation fees or forced lock-ins preventing cancellation at any time.
Before cancelling a DiveAssure subscription or membership, know that you will lose access to their specialty diving insurance coverage including trip cancellation and interruption benefits. Coverage applies to unforeseen events like weather, military service call, and medical inability to dive but is subject to deductibles and co-insurance. Cancellation impacts your ability to claim reimbursement for unused travel expenses, diving days, or insurance benefits related to diving trips and cancellations. It's important to submit claims within 90 days and note that cancellation coverage terms have specific conditions and exclusions, such as no coverage for pre-known medical conditions or self-inflicted incidents.
- Full Name of the account holder
- Email address associated with the DiveAssure account
- Country of residence
- Policy number or membership details (if available)
- Reason for cancellation (optional, but may be requested)
- Request for "right to be forgotten" or data erasure (if complete account deletion is intended)
- Submission of request via email or contact form to DiveAssure (e.g. info@diveassure.com or privacy@diveassure.com)
- Relevant supporting documentation (rare, but may be required if tied to claims or special circumstances)
We've actually written a step by step guide on how to get a refund from DiveAssure. Check it out!
The Easiest Way to Cancel DiveAssure
If you’re frustrated trying to cancel your subscription, membership, or bill from DiveAssure—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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