DocuSign offers electronic signature services that let you create, send, and sign documents securely online. They have subscription plans like the Personal Plan for $10/month, Standard for $25/month per user, and Business Pro for $40/month per user, billed annually. These plans include features like reusable templates, sending multiple documents, collecting payments during signing, and integrating with popular apps like Microsoft and Google. So if you're getting billed by them, it’s likely for one of these subscription plans that make handling documents and signatures easier and more convenient.
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DocuSign provides a clear step-by-step process for cancellation within the user account settings under Plan & Billing. The cancellation requires the user to log in, navigate through account settings, and confirm cancellation, which is straightforward but requires some navigation and awareness of timing (e.g., avoid billing cycle overlap).
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How to Cancel DocuSign: Step by Step
If you purchased through DocuSign directly:
- Log in to your DocuSign account.
- Click on your profile icon in the top right corner.
- Select Manage Your Subscription.
- Scroll down to find the Cancel Plan option.
- Select a reason for the cancellation and click Next.
- Follow the prompts to finalize the cancellation.
If you purchased through iTunes:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top to access your Apple ID settings.
- Select Subscriptions.
- Find and tap on DocuSign in the list of subscriptions.
- Select Cancel Subscription.
- Confirm your cancellation by following the on-screen instructions.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the menu icon (three lines in the top left corner).
- Select Subscriptions.
- Locate and select DocuSign from your subscriptions.
- Tap Cancel Subscription.
- Follow the prompts to confirm your cancellation.
Tips & Tricks for Canceling DocuSign
- Submit cancellation requests at the end of your billing cycle to avoid auto-renewal charges, as immediate cancellations are often not processed.
- Open a support case via DocuSign Support Center with clear mention of billing and cancellation issues for documented proof.
- If login issues prevent cancellation, reach out to community moderators privately with your Name, Account number, and email for help.
- Use formal, verified language in all communications, emphasizing your request clearly as a cancellation and billing concern.
- Escalate by reopening cases if previous cases are closed; mention old ticket numbers for continuity.
- Request callbacks through the Case Management page if you are an account admin and your case remains open.
- If purchased via sales, involve your account team for expedited escalation.
- Watch out for recurring charges after cancellation; users suggest monitoring and disputing charges with banks if DocuSign continues billing.
- Some users input fake card information to prevent further charges due to inability to remove payment methods from their account.
- Keep backups of your documents before cancellation, as account termination may lead to loss of stored documents.
- Be persistent and document every interaction to handle poor customer service and unauthorized charges effectively.
DocuSign Customer Service Info
If you need assistance, here's how you can get in touch with DocuSign's support team.
Cancel DocuSign Script
Script
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Dear DocuSign Support,
I hope this message finds you well. I am writing to request the cancellation of my DocuSign subscription. Due to current budget constraints, I am unable to continue this service at this time.
I appreciate the functionality and support provided during my subscription period, and I hope to return in the future if my situation changes. Please confirm the cancellation and any final billing details.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
DocuSign allows customers to terminate their subscription at any time with a 10-day advance written notice, with cancellation effective only after confirmation from DocuSign. Payments are generally non-refundable, but if an annual subscription is cancelled within the first 30 days of the initial term, customers may request a refund, which DocuSign will consider but is not obligated to grant. Refunds outside this period are rare and mainly handled as required by law or specific circumstances. Subscription changes require 30 days' notice and continued use implies acceptance.
To cancel your DocuSign subscription, you typically need to log into your account where you can manage and cancel your plan. This requires your password to access your account settings. However, for free trials, if you do not select a paid plan, the account will automatically downgrade to a free version without needing to cancel. If you have forgotten your password, you can reset it at this link: https://account.docusign.com/resetpassword.
- Too expensive: Many users find DocuSign pricing to be high and cancel to save costs.
- Hidden charges and surprise pricing: Customers report unexpected fees on their bills.
- Scalability and functionality limitations: Users feel the software does not scale well with growing business needs or lacks certain features.
- Operational failures and technical glitches: Interruptions or bugs leading to frustration and cancellation.
- Poor customer support and transparency: Complaints about ineffective or slow customer service and lack of clear communication.
- Difficulties with cancelation process: Users find the process unnecessarily complex or cumbersome.
- Unwanted recurring charges: Issues with automatic renewal and unexpected billing cycles.
- Lack of customer-centric features: Limited capabilities that do not fully meet user needs.
DocuSign requires a written cancellation notice at least 10 days in advance to terminate subscriptions beyond the initial 14-day cancellation window. If you cancel within 14 days after the contract starts, you can get a full refund unless you have used the service during that time. Annual subscriptions canceled after 30 days typically do not get refunds, and cancellation may involve strict notice periods without early termination fees but with potential forfeiture of prepaid fees. So, be mindful of the 14-day cancellation window and the advance notice requirements to avoid losing money or being locked in.
Before cancelling your DocuSign subscription, it's important to download and back up all critical documents stored in DocuSign's cloud, as you will lose access to them after cancellation. Cancel at least one day before your billing cycle ends to avoid unwanted charges, since refunds are limited. Consider downgrading instead of cancelling if a free or lower-tier plan meets your needs, and be aware that migrating to another platform may involve additional fees for reformatting or data transfer. Lastly, your subscription will auto-renew, so make sure to cancel early and review DocuSign’s terms to avoid surprises.
- DocuSign account email address
- Account password (to log in and verify your identity)
- Administrator access (if canceling for a business or team account)
- Access to Plan & Billing/Manage Subscription section in account settings
- Reason for cancellation (may be requested during the process)
- Confirmation of cancellation (must acknowledge prompts and confirm)
- Access to the email account on file (to receive confirmation of cancellation)
- Last 4 digits of the credit card on file (if canceling by phone or for identity verification)
- Download of important documents (before cancellation as access may be removed)
- Knowledge of billing cycle dates (to avoid getting charged for the next period)
- If purchased via Apple/Google: App Store/Google Play credentials and access (cancel through store, not DocuSign)
We've actually written a step by step guide on how to get a refund from DocuSign. Check it out!
The Easiest Way to Cancel DocuSign
If you’re frustrated trying to cancel your subscription, membership, or bill from DocuSign—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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