Dofus offers a fun online game where you can subscribe to access extra features and improvements. Starting December 2024, subscription prices will be around €5.99 a month, with options for weekly, monthly, or longer plans. They also have a new auto-renew system that charges you monthly but can be canceled anytime. If you were already subscribed in 2024, you get to keep the old price until December 2025. There's also a separate subscription for DOFUS Retro if you prefer the classic version of the game.
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Cancelling a subscription on Dofus is fairly straightforward, as users can stop auto-renewal through their account management space on the official Ankama website. The process involves a few clicks and confirmation via email, making it relatively easy but requiring the user to know where to find the cancellation option and timing it before the 48-hour cutoff before the next payment.
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How to Cancel dofus: Step by Step
If you purchased through Dofus.com:
- Log in to your Dofus account on the website.
- Go to your account settings.
- Select Payments.
- Click on Manage my recurring purchases.
- Find the subscription you want to cancel.
- Click on the Cancel button next to the subscription.
- You will receive an email confirmation of the cancellation.
If you purchased through PayPal:
- Log in to your PayPal account.
- Navigate to Settings and then Payments.
- Click on Manage your automatic payments.
- Locate the Dofus subscription.
- Select it and click on Cancel.
- Confirm the cancellation.
If you purchased through a credit card:
- Follow the steps provided for Dofus account cancellation.
- Alternatively, contact Dofus support directly through the support page.
If you purchased through Allopass Audiotel or text message:
- Contact Dofus support directly to request cancellation.
Tips & Tricks for Canceling dofus
- Submit a detailed support ticket including your payment confirmation, bank statement proof, and account information (name, phone).
- Attach evidence like transaction screenshots, payment confirmation emails, in-game subscription time screenshots, and a government-issued ID to prove ownership.
- Use clear, polite, and factual language in your ticket, specifying purchase date, subscription pack, payment method, and issues faced.
- Follow up persistently if no response; reiterate facts politely and reference previous ticket numbers.
- Engage with community staff on Dofus forums or direct message them with your ticket number for escalation—mention known helpful staff members if applicable.
- Check and manage your recurring payments via account settings or your bank to avoid unwanted auto-renewals if cancelling is difficult through support.
- Consider timing your cancellation requests near subscription end to minimize unwanted charges.
- Be prepared for delays and low support responsiveness; some users have advised that legal action may be necessary for refund disputes.
- Use multiple communication channels like forums, direct messages, and support tickets to increase chances of resolution.
- Document all interactions with support and keep all transaction records in case you need to escalate or prove your claim.
dofus Customer Service Info
If you need assistance, here's how you can get in touch with dofus's support team.
Cancel dofus Script
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Dear Dofus Support Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to personal reasons that require me to step back from gaming at this time. I have enjoyed my time playing Dofus, but I must discontinue my membership for now.
Please confirm the cancellation at your earliest convenience. Thank you for your assistance.
Best regards.
Frequently Asked Questions
Dofus subscriptions can be cancelled by stopping the auto-renewal in the account management area up to 48 hours before the next payment deadline. Cancellation is effective immediately, except for some subscriptions where it takes effect at the end of the current subscription period. After cancellation, a confirmation email is sent and bank details are automatically deleted.
To cancel your Dofus subscription, you need to manage it through your account management space on their website, which requires logging in. Therefore, you will need your password to access your account and cancel the subscription. If you do not remember your password, you can reset it at this link: https://www.dofus.com/en/forgot-password. This ensures your subscription cancellation is secure and authenticated.
- Account error leading to wrong purchase or inability to access purchased content.
- Item error where the bought item is defective or not as described.
- Configuration issues that prevent installation or proper functioning of the game.
- Purchase cancellation within 14 days as allowed by refund policy if the content has not been used.
- Unused content where virtual currencies or items have not been spent or assigned.
- Short usage time for subscriptions or passes, typically less than 2 hours of use.
- Payment issues such as refund request due to payment method problems (only PayPal or bank card purchases are refundable).
When subscribing to Dofus, you can cancel your subscription anytime through your account management, but you must do so at least 48 hours before the next payment deadline to stop auto-renewal. Cancellation generally takes effect immediately or at the end of the current subscription period, depending on the subscription type. There are no early-cancellation fees or lock-in contracts, but you should be aware that if you miss the 48-hour cancellation window, you will be charged for the next period. Confirmation of cancellation is sent by email, and your bank details are deleted automatically upon cancellation.
Before cancelling your DOFUS subscription, know that you must do so at least 48 hours before the next payment deadline to avoid being billed for the next period. The cancellation is effective at the end of the current subscription period, and you'll receive an email confirmation with your bank details deleted automatically. After cancellation, you'll lose future Loyalokens rewards, which are earned through active subscriptions and can be traded for in-game cosmetics. Additionally, if you change your subscription by placing a new order, any remaining days on your current subscription will be added to the new one, so plan accordingly.
- Account login credentials (email/username and password associated with your Dofus account)
- Access to the email address linked to your Dofus account (for receiving cancellation confirmations)
- Navigation to Account Management and Payments section on the Dofus website
- Subscription identification (ability to identify which subscription or auto-renewal you wish to cancel if there are multiple)
- Action to click the "Cancel" button under the "Manage my recurring purchases" section
- Cancellation effective date information (immediate for new orders; at period end for subscriptions already in progress)
We've actually written a step by step guide on how to get a refund from dofus. Check it out!
The Easiest Way to Cancel dofus
If you’re frustrated trying to cancel your subscription, membership, or bill from dofus—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to dofus?
ANKAMA, ANKAMA GAMES, DOFUS, ANKAMA.NET, DOFUS.COM
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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