Dr. Harvey's offers pet products such as complete recipes, grooming items, vitamins, and supplements tailored to your pet's needs. One of their main services is Autoship, a subscription-like service where you can set up regular deliveries of your chosen products with a flexible schedule from every 2 to 8 weeks. With Autoship, you get a 10% discount on every order plus free shipping on orders over $59. There is no long-term commitment—you can change, pause, or cancel your Autoship anytime, and you'll receive reminders before each shipment to modify your order if needed.
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The subscription cancellation process for Dr. Harvey's requires contacting customer service via phone or email during business hours which is straightforward but involves waiting for business hours and possibly waiting for a callback if called outside hours. The process is facilitated by a real live voice and no penalties for cancellation, making it relatively easy but not fully automated or instant.
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How to Cancel Dr. Harvey's: Step by Step
If you purchased through the Dr. Harvey's website:
- Log in to your account on the Dr. Harvey's website.
- Navigate to the ‘My Autoship’ section.
- Find the subscription you wish to cancel.
- Click on the link to cancel your Autoship.
- Confirm the cancellation when prompted.
If you purchased through Customer Service:
- Visit the Customer Service page: drharveys.com/pages/customer_service.
- Scroll to the Contact Us section.
- Reach out via the provided contact methods (email or phone).
- Request to cancel your subscription.
- Provide any necessary account details to confirm your identity.
Tips & Tricks for Canceling Dr. Harvey's
- Cancel immediately after subscribing to avoid auto-renewal but retain full usage for the trial period.
- Use clear and firm language such as "I am requesting immediate cancellation" to prevent retention specialists from ignoring the request.
- Contact via phone between 9 AM and 5 PM EST for live support and quicker resolution.
- Persist politely but firmly if the cancellation is initially denied or ignored; follow up multiple times if needed.
- Escalate to supervisors if the frontline customer support is unhelpful.
- Request confirmation emails or cancellations in writing to have proof of the cancellation request.
- Prepare to mention refund policies if eligible (e.g., within 90 days) to increase leverage.
- Use your credit card provider's support to block or dispute payments if cancellation and refunds are problematic.
- Time your cancellation to avoid billing cycles to minimize charged but unused periods.
- Beware of potential return shipping fees if returns are required, and confirm these costs upfront.
- Check for third-party sellers like Amazon as subscriptions purchased via them might have different cancellation channels.
Dr. Harvey's Customer Service Info
If you need assistance, here's how you can get in touch with Dr. Harvey's's support team.
Cancel Dr. Harvey's Script
Script
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Dear Dr. Harvey's Support Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Due to personal circumstances, I am unable to continue with my membership at this time. I appreciate the quality of your products and service, but I need to prioritize my budget right now. Please confirm the cancellation at your earliest convenience. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Dr. Harvey's membership subscription (Autoship) policy allows you to save 10% on every order with no commitment and you can cancel anytime. Cancellations can be made at any time via the 'My Autoship' page on their website with no penalties.
To cancel your subscription with Dr. Harvey's, it appears that you can reach their customer service via phone at 866-362-4123, available Monday to Friday from 9 AM to 5 PM EST. There is no explicit information indicating that your password is required for cancellation over the phone or via email. However, if you need to access your account online, a password is required, and you can reset your password here: https://www.drharveys.com/customers/log_in. So, if you prefer phone support, you likely don't need your password to cancel your subscription, but online account access will require it.
- Too much focus on acquisition: Neglecting loyal subscribers leads to decreased loyalty and increased cancellations.
- Decrease in product value: Sending lower-quality products or restricting order options makes customers look for alternatives.
- Lack of subscription flexibility: No options to skip shipments or change delivery schedules increases cancellation rates.
- Price increases: Raising prices without added value can cause cancellations.
- Non-use of products: Customers who do not use the product often cancel their subscription.
- Financial constraints: Customers cancel to cut down on costs due to financial changes.
- Cheaper competitors: Customers switch to more affordable alternatives.
- Better competitor offerings: Customers cancel if competitors offer better products or services.
- Poor customer experience: Slow or bad customer service leads to customer dissatisfaction and cancellations.
Dr. Harvey's subscription autoship program allows you to pause, modify, or cancel your orders at any time without penalties, provided you make changes before the preprocess notification is sent for the upcoming shipment. There are no lock-ins, contracts, or early cancellation fees, but you should be aware that prices can change and continuing the subscription means accepting the updated prices. The 10% autoship discount may also change with advance notice.
Before cancelling a subscription or autoship with Dr. Harvey's, know that you can cancel at any time with no commitment or penalties. You will lose the benefits of the Autoship program, including the automatic 10% discount and free shipping for orders over $59. After cancellation, you will no longer have the convenience of scheduled shipments, automatic order adjustments, or the ability to easily pause or reschedule your orders. Make sure to manage or cancel your Autoship from the 'My Autoship' page, and keep an eye on the email notifications sent before each shipment to make any last-minute changes if needed.
- Account login credentials (email address and password for your Dr. Harvey's account)
- Access to the "My Autoship" page in your online account
- Order or subscription details (identifying which autoship/subscription you want to cancel)
- Cancelation option/link located on the "My Autoship" page
- Timely action (make cancellation before upcoming shipment notification)
- Contact information for customer support (in case you need assistance: 866-362-4123 or [email protected])
We've actually written a step by step guide on how to get a refund from Dr. Harvey's. Check it out!
The Easiest Way to Cancel Dr. Harvey's
If you’re frustrated trying to cancel your subscription, membership, or bill from Dr. Harvey's—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Dr. Harvey's?
DrHarveys, DrHarveys.com, DrHarveys Natural Pet Care, DrHarveys Online
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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