DribbleUp offers smart sports and fitness gear for both kids and adults, paired with an app that provides unlimited access to live and on-demand training sessions. Their All-Access Membership unlocks full training content for products like Smart Basketball, Smart Soccer Ball, and Smart Weights, allowing up to 6 users per account with progress tracking for each. The membership renews automatically monthly or yearly, and users can manage or cancel their subscription online anytime. Basically, if you're getting billed by DribbleUp, it's most likely for this membership that enhances the use of their smart sports gear with guided workouts and real-time feedback.
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Canceling a DribbleUp membership is straightforward as users can log into their membership portal online, select the cancel option, and receive a confirmation email. The main steps are clearly outlined and can be completed quickly without the need for contacting support unless it's an Apple or Google subscription.
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How to Cancel DribbleUp: Step by Step
If you purchased through DribbleUp.com:
- Log in to your Membership Portal at account.dribbleup.com using the email you used at checkout.
- After logging in, tap the Menu icon.
- Select Cancel Your Membership.
- Follow the prompts to confirm your cancellation.
- You will receive a confirmation email regarding the cancellation.
If you purchased through the App Store:
- Open the Settings app on your Apple device.
- Tap on your name at the top.
- Select Subscriptions.
- Find and select your DribbleUp subscription.
- Choose Cancel Subscription and follow the instructions provided.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap your profile icon at the top right corner.
- Select Payments & subscriptions.
- Tap Subscriptions.
- Select your DribbleUp subscription and choose Cancel subscription.
Tips & Tricks for Canceling DribbleUp
- Cancel well before the renewal date to avoid being charged for the next billing cycle.
- Use direct online account cancellation at account.dribbleup.com rather than relying on app store subscription settings.
- Contact customer service via email (hello@dribbleup.com) or live chat if online cancellation fails.
- Be persistent and clear in communication, stating you want to cancel immediately and request confirmation of cancellation.
- Escalate by mentioning intent to dispute charges with the bank or payment provider if cancellation is delayed or denied.
- Check that the subscription is not linked to different emails/accounts, which can cause confusion and blocking of cancellation attempts.
- Avoid cancellation during weekends or holidays when customer support response may be slower.
- Use language emphasizing dissatisfaction and that the service was not used/needed to strengthen your cancellation request.
- Watch billing statements for disguised merchant names and dispute unauthorized charges promptly.
- If membership was bought through Apple or Google subscriptions, cancel directly through those platforms as DribbleUp cannot cancel on your behalf.
DribbleUp Customer Service Info
If you need assistance, here's how you can get in touch with DribbleUp's support team.
Cancel DribbleUp Script
Script
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Hello DribbleUp Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I am not able to continue with the service at this time due to financial constraints.
I would greatly appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
DribbleUp offers a 30-day money-back guarantee for first-time purchasers of their Smart Equipment, allowing a full refund of the initial membership charge if the membership is canceled and the equipment returned within the specified timeframe. Memberships automatically renew monthly or yearly until canceled online or via support, but refunds are not provided after the 30-day period. Return shipping costs for free trial equipment are the responsibility of the customer.
To cancel your DribbleUp subscription, you need to log in to your account at account.dribbleup.com using the email and password you used when signing up. Password entry is required to manage or cancel your membership, as the cancellation is done through your account settings. If you've forgotten your password, you can reset it at the DribbleUp login page here: https://login.dribbleup.com/ (click 'Forgot Password'). If you have any issues, you can also contact their support at hello@dribbleup.com for assistance.
- Unexpected recurring monthly membership charges often after product purchase as a gift or before activation.
- Difficulty cancelling subscriptions due to non-functional or confusing cancellation links that redirect to payment account setup pages instead of cancelling.
- Poor customer service support, limited to email and chat without phone support, causing frustration and unresolved cancellation requests.
- Billing starts immediately upon delivery or purchase, leading to dissatisfaction as users are charged before product use or activation.
- Limited refund policies, with refunds often denied for charges older than 30 days.
- Misleading information regarding subscription enrollment, cancellation options, and hidden monthly fees.
- Technical issues, such as not receiving verification codes to complete cancellation.
- General perception of predatory or scam-like billing practices.
Be aware that DribbleUp subscriptions auto-renew and must be canceled at least 24 hours before the renewal period ends to avoid being charged for the next cycle. While you can cancel anytime, refunds are only available if you cancel within 30 days of equipment delivery, return the equipment within 14 days, and you are a first-time purchaser; otherwise, cancellations do not come with refunds. Also, missing cancellation during a free trial results in automatic billing for a full 12-month subscription, and cancellation requests after the initial period only stop future renewals without prorated refunds, so plan carefully.
Before canceling your DribbleUp subscription or membership, know that once your current billing period ends, you will lose access to all live and on-demand classes as well as any other DribbleUp content and features. This includes sports and fitness training resources you had access to and community support linked to your membership. If you cancel, your subscription remains active only until the end of the period you've already paid for, after which access is revoked. Keep in mind that membership benefits are tied to active subscriptions, so canceling means no more access to those exclusive features and content.
- Email address used at checkout (required to log in to the membership portal)
- Access to the email inbox (to receive and enter a login code for account authentication)
- DribbleUp account portal access (log in at account.dribbleup.com to manage or cancel subscription)
- Login code sent via email (required for logging in to your DribbleUp membership portal)
- Apple ID (if the subscription was activated through Apple, cancel directly through Apple account subscriptions)
- Google Account (if the subscription was activated through Google, cancel directly through Google Play account subscriptions)
- Confirmation of cancellation (a confirmation email is sent once cancellation is complete)
- Order details (may be helpful if contacting customer support, e.g. order number, but not strictly required for self-service)
We've actually written a step by step guide on how to get a refund from DribbleUp. Check it out!
The Easiest Way to Cancel DribbleUp
If you’re frustrated trying to cancel your subscription, membership, or bill from DribbleUp—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to DribbleUp?
Possible ways a charge from DribbleUp (dribbleup.com) could show up on your statement include variations such as: DribbleUp, DribbleUp Inc, DribbleUp Membership, DribbleUp.com, or related descriptors indicating membership or sporting goods purchases. Exact wording may vary depending on the payment processor or bank.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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