E-ZPass is a system that helps you pay tolls electronically without stopping at toll booths. You set up a prepaid account and get a small electronic tag to put in your car, which the toll plazas read to deduct toll fees from your account automatically. You can add money to the account by credit card, check, or cash, and you get periodic statements showing your toll usage. This way, you avoid carrying cash for tolls, and your trips through toll lanes are faster and smoother.
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The cancellation can be done quickly online by logging into the account, going to the profile, and selecting 'close my account,' making it a relatively easy process. However, some states may require mailing a letter or returning the transponder, which adds some complexity and thus a slight difficulty score.
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minutes to cancel a E-ZPass subscription.
How to Cancel E-ZPass: Step by Step
If you purchased through E-ZPass Website:
- Visit the E-ZPass website at https://www.e-zpassny.com/en/routers/my_account.html.
- Sign in with your login credentials.
- Go to your profile.
- Select "Close My Account".
- Fill in the details in the form provided.
- Submit the form to complete the cancellation.
If you purchased through E-ZPass Customer Service:
- Write a letter requesting to cancel your account including your name, address, and email.
- Address the letter to E-ZPass Customer Service, W 110th St 9300, Suite 650KS, 66210 Overland Park, USA.
- Send the letter via registered mail for tracking.
- Return your transponder(s) if applicable according to instructions provided.
Tips & Tricks for Canceling E-ZPass
- Locate the "Close Account" button buried at the bottom of your account profile page on the E-ZPass website to start cancellation online if tags are already returned.
- Return your transponder tags promptly; wrapping them in aluminum foil prevents accidental scans during return shipping.
- Send a signed cancellation letter via certified mail to the designated PO Box requesting account closure, especially if you still have transponder tags.
- If tags are lost, call customer service to deactivate them but expect a $9/tag charge; then formally request account closure.
- Call customer service early in the morning (around 7am EST) to avoid long waits and improve chances of reaching a live agent.
- Be persistent with follow-ups by phone and certified mail; some users report ignoring calls delays or no response without consistent escalation.
- Use firm, clear language such as explicitly requesting account closure and refund of any remaining balance to avoid vague statements.
- Expect the process to take up to 30 days and maintain records of all communications for proof.
- Return transponders within 10 business days after initiating cancellation to avoid monthly fees or charges for unreturned tags.
- If online cancellation fails, proceed with mailing letters and calling escalation points including customer service centers.
- Understand E-ZPass may complicate cancellation intentionally to discourage users, so patience and persistence are key.
- Avoid ignoring the account as fees and negative balances can go to collections; officially close the account instead.
E-ZPass Customer Service Info
If you need assistance, here's how you can get in touch with E-ZPass's support team.
Cancel E-ZPass Script
Script
Copy
Dear E-ZPass Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my E-ZPass subscription effective immediately. Due to recent changes in my travel habits, I no longer require this service. Please confirm the cancellation and ensure that no further charges are accrued to my account. Thank you for your assistance in this matter.
Best regards,
Frequently Asked Questions
E-ZPass members can close their account by logging in on the E-ZPass website and clicking the Close Account tab. Members must mail their transponder(s) to the E-ZPass Service Center or return them at select DMV locations; a fee applies if the transponder is lost. Once all transponders are returned or inactive, the account will close and any remaining funds will be refunded within 30 days. Additionally, inactive accounts for 12 months without toll use may be automatically deactivated and closed if not responded to.
To cancel your subscription on the Delaware E-ZPass (ezpde.com) website, you do need your password to access your account online. You will need to have your account number or transponder number and the 4-digit security PIN to create your username and password if you haven't done so already. Once logged in, you can manage and cancel your subscription. If you need to reset your password, you can do so through the login account page here: https://acct.ezpassde.com/Login.aspx.
- Complicated cancellation process: Must send certified letter, return transponder, wait for processing (up to 30 days).
- Monthly service fees: Ongoing $1 fee can drain balance even if not used.
- Overcharging errors: Instances of being overcharged, such as $9 instead of $1.25 toll fees.
- Negative balances: Small negative amounts trigger collection notices.
- State-dependent fees: Different agencies charge different fees causing frustration.
- Customer service issues: Poor or frustrating experiences when trying to cancel in person or resolve issues.
- Switching agencies: Some users cancel to switch to state agencies without monthly fees.
- Lack of fee transparency: Confusion about fees and discounts depending on state and usage.
- Refund delays: Refunds take time, requiring written requests and mailed transponder.
You can cancel your E-ZPass Virginia account at any time by closing the account online or by contacting customer service, but you must promptly return all transponders in their original condition. If you do not return the transponders, you will be charged lost/stolen fees of $10 for Standard or $20 for Flex transponders. There are no long-term contracts or early cancellation fees, but you remain responsible for any outstanding charges, and any remaining balance will be refunded within 30 days after account closure. So the key pitfalls are the transponder return requirements and fees if lost or damaged.
Before cancelling your E-ZPass subscription, know that once you return your transponder/tag, it will be deactivated and no longer valid for toll use. If you continue to use an invalid tag, you will incur toll violations and administrative fees. You must return the tag within the specified timeframe to avoid being charged a fee for a lost tag; if you do get charged, returning the tag may reverse the fee. Also, any discount plans linked to your tag will be discontinued upon cancellation. For lost or stolen tags, report immediately to avoid extra charges, and a fee applies unless a police report is filed. Mailing the tag is encouraged, and there is no refund for postage if you lose the prepaid envelope. Contact Customer Service for help at 1-888-AUTO-TOLL (888-288-6865).
- Account number (for identification and processing your request)
- Written statement or letter indicating your wish to cancel your account
- All E-ZPass Delaware transponder(s) (must be returned, preferably in foil or a no-read bag if mailing)
- Mailing address for returns and correspondence: Delaware E-ZPass Service Center, Account Closing, PO Box 777, Dover, DE 19903-0777
- Contact information (such as current address, phone number, and/or email—recommended for follow-up or refund issues)
- Certified Mail receipt (recommended if mailing for proof of return)
- Valid ID (may be required for in-person cancellation at a walk-in service center)
- Bank account or credit card information (if a refund of remaining balance is processed—usually returned via original payment method)
- Customer Service Center phone number: 1-888-397-2773 (for any questions or to notify them of your intent to cancel)
We've actually written a step by step guide on how to get a refund from E-ZPass. Check it out!
The Easiest Way to Cancel E-ZPass
If you’re frustrated trying to cancel your subscription, membership, or bill from E-ZPass—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to E-ZPass?
E-ZPASS REBILL EZP REBILL, ACH Debit - E-zpass Rebill Ezp_rebill 2100002, 1261992 ACH Electronic Debit - E-ZPASS REBILL EZP, 1563020 ACH Electronic Debit - E-ZPASS REBILL EZP, 224769 ACH Electronic Debit - E-ZPASS REBILL EZP R
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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