Elavon helps businesses accept payments easily and securely, especially if you're subscribed to something or paying regularly. They offer services where companies can send you invoices or quotes by email, and you can pay them online safely. Elavon also supports recurring payments, which means if you have a subscription or a regular payment plan, it can store your card details securely to speed up checkout for next time. So if you see charges from Elavon, it’s likely from a subscription or recurring billing setup you have with a business using their service.
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Cancelling an Elavon account requires contacting customer care with your Merchant ID and returning any rented equipment. While it involves a direct phone call and some follow-up, it is a straightforward process with clear instructions, making it relatively easy but not instant.
Estimated Time
On average, it takes
15 minutes
00
00
minutes to cancel a Elavon subscription.
How to Cancel Elavon: Step by Step
If you purchased through Elavon:
- Contact Elavon Customer Care:
- Call their customer support number to reach a representative.
- Provide your Merchant ID number for account identification.
- Request to close your account or cancel your subscription.
- Ask for a return box for any rented equipment.
- Wait for closure confirmation to ensure the process is complete.
- Return any rented equipment promptly.
- Follow the instructions provided by customer care for returning equipment.
- If applicable, confirm that all billing has stopped and no further charges will be incurred.
Tips & Tricks for Canceling Elavon
- Insist on dealing directly with Elavon customer service rather than salespeople, even if they try to redirect you.
- Be firm and clear about your intention to cancel, repeatedly stating you want the cancellation effective immediately.
- Document every contact attempt with Elavon and the salesperson—dates, times, names, and what was said.
- Leverage the confusion between Elavon and the salesperson by pushing for escalation to a supervisor or manager.
- Use the delay tactics against them by continuing to follow up persistently until the cancellation is processed.
- Consider mentioning regulatory oversight bodies (like the FCAC in Canada) if they stall or refuse to cancel your subscription.
- Try to time your cancellation request at the end of a billing cycle to avoid extra charges.
- Be prepared for resistance and deliberate confusion and remain calm but firm in your communications.
- Ignore promises from salespeople that they need Elavon approval—insist the company should cancel directly.
- Escalate persistently, including contacting higher levels of management or regulators if necessary to get your account closed.
Elavon Customer Service Info
If you need assistance, here's how you can get in touch with Elavon's support team.
Cancel Elavon Script
Script
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Dear Elavon Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription, as I have decided to discontinue using the services. I appreciate the experience I’ve had, but it no longer aligns with my current business needs.
Please confirm the cancellation and any final billing details at your earliest convenience. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Elavon's cancellation policy requires you to contact customer care with your Merchant ID to close your account. After closure, you must return any rented equipment to avoid ongoing charges; failure to do so will keep your account active and billing will continue. Confirmation of closure is provided via email, and customers should verify account status to stop any further charges.
To cancel your subscription with Elavon, you need to contact their customer care team directly via phone at 1-800-725-1243, available 24/7/365. They do not explicitly require a password to cancel your subscription over the phone, but you will need to provide your Merchant ID number for identification. If you need to reset your password for any account access related to Elavon, you can use this reset password URL: https://mobilemerchant.elavon.com/forgotten_password.php. Contacting customer care is the primary method to ensure your subscription cancellation is processed correctly.
- Rate increases and fee hikes occurring annually, often at the end of Q1, leading to higher costs for merchants.
- Poor customer service and communication, making it difficult for users to resolve issues or get support.
- Holding funds arbitrarily, which affects merchants' cash flow and trust.
- Account closure without notification or explanation, causing disruption and confusion for merchants.
- Difficulties in canceling services, with some users reporting complications and third-party involvement.
- Unauthorized or random charges appearing on accounts leading to refund requests.
- Unclear fees and overcharging on billing statements, causing frustration.
- Continued billing after cancellation requests, leading to disputes and demands for refunds.
- Excessive or unexpected termination and joining fees, especially problematic for new users or those who did not receive hardware.
- Better rates offered by competitors prompting users to switch providers for cost savings.
- Inconsistent billing practices causing unpredictability in costs.
- Enrollment in programs where Elavon keeps a large percentage of savings, perceived as unfair by merchants.
Elavon typically has an initial contract term and requires a 90-day written notice prior to the end of the term to cancel, which can lock you in for that period. Additionally, if you close your account within the first 6 months, charges may apply. While Elavon bills fees in advance and may debit accounts for payment automatically, they also require maintaining a demand deposit account for fee payments. So, you should be prepared for potential fees and notice periods that can delay or add cost to cancellation.
Before cancelling an Elavon subscription or service, it's important to contact customer care with your Merchant ID to officially close your account and to receive a return box for any rented equipment. You must return all rented equipment to avoid continued billing; failure to do so keeps the account active and bills will continue. If you signed up through a partner organization, cancellation must be done through that partner's customer care. After cancellation, double-check statements for any remaining charges and confirm closure to prevent future billing.
- Merchant ID number
- Name on account
- Contact information (phone, email, or address associated with the account)
- Reason for cancellation (may be requested by customer service)
- Return of rented equipment (if applicable, to avoid continued charges)
- Account/card number (for card-related recurring billing)
- Closure confirmation (ensure you receive this from Elavon)
We've actually written a step by step guide on how to get a refund from Elavon. Check it out!
The Easiest Way to Cancel Elavon
If you’re frustrated trying to cancel your subscription, membership, or bill from Elavon—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Elavon?
Elavon, Elavon Payment, ELAVON*PAYMENT, ELAVON LTD, Elavon Merchant Services, E*Elavon, ELAVON*POS, ELAVON.COM, Elavon UK, ELAVON-CONVERGE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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