Eleven Labs offers cool services like text-to-speech, speech-to-text, voice cloning, and a dubbing studio, which means they help you create and change voices using AI. They have different subscription plans starting with a free one that lets you try some features, and then paid plans that give you more usage time, better voice quality, and commercial licenses. You get billed monthly or yearly for these plans, and if you go over your credit limit, you pay a little extra based on usage. So if you see a charge from Eleven Labs, it’s probably for one of these plans or extra usage beyond what's included.
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The cancellation process is straightforward with clear steps provided on the Eleven Labs help page. Users can easily navigate their account settings to cancel, with no complicated hurdles or need to contact support under normal circumstances.
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How to Cancel Eleven Labs: Step by Step
If you purchased through Eleven Labs:
- Log in to your account at elevenlabs.io.
- Click My Account in the bottom left of the website.
- Click Subscription.
- Click Manage subscription in the top right or left of the window.
- Click Cancel subscription and proceed through the cancellation process.
- Once you click Cancel Subscription, your cancellation will be scheduled for the end of your current billing cycle.
- You will see confirmation of the scheduled cancellation.
- If needed, you can click Resume subscription before the end of your billing cycle to cancel the cancellation request.
Tips & Tricks for Canceling Eleven Labs
- Try accessing your subscription management page using different browsers or devices like iPhone Safari, as cancellation options may only appear there.
- If the cancel button is missing, immediately contact Eleven Labs support via their ticket system or Discord for direct assistance.
- Remove stored payment methods from your account as a proactive step to prevent further charges.
- If subscription charges continue after cancellation, escalate by contacting your bank to block further payments.
- Use clear, firm, polite language in communications, requesting cancellation due to dissatisfaction or billing issues.
- Consider using a virtual credit card that you can easily disable to avoid unwanted charges during ongoing disputes.
- Be mindful of your billing cycle timing; cancel mid-cycle may still allow service until cycle end, so plan cancellations accordingly.
- Escalation paths include: writing multiple support tickets, reaching out on Eleven Labs Discord, and involving your financial institution if unresolved.
- Persistently follow up if initial cancellation requests are ignored or not processed.
- Some users report downgrading to free tier if full cancellation option isn't immediately available, then contacting support for complete cancellation.
Eleven Labs Customer Service Info
If you need assistance, here's how you can get in touch with Eleven Labs's support team.
Cancel Eleven Labs Script
Script
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Hello Eleven Labs Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have not been able to fully utilize the service as I had hoped, and I believe it would be best for me to discontinue my membership at this time.
Thank you for your assistance with this matter, and I appreciate your understanding!
Best regards,
Frequently Asked Questions
Eleven Labs allows you to cancel or downgrade your subscription at any time, but the change only takes effect at the end of your current billing cycle. Once canceled, you will lose any unused credits on your account, but you can resume your subscription anytime before the billing cycle ends.
To cancel your subscription with Eleven Labs, you need to log in to your account at their website, which means you will need your password to access your account. The cancellation process is done through your account settings under Subscription. If you've forgotten your password, you can reset it here: https://elevenlabs.io/forgot-password. Without logging in, there is no mention of alternative cancellation options like phone or chat support that don't require a password.
- Unclear or misleading billing causing unexpected charges and final invoices after cancellation.
- Difficult or impossible cancellation process, with some users describing it as an "endless nightmare."
- Automatic renewal or continued charges after attempted cancellation.
- Poor customer support and lack of resolution when trying to cancel or get refunds.
- Pricing perceived as expensive or not affordable for casual or average users.
- Lack of transparency in credit usage, with credits deducted unexpectedly and minimal credit refund on cancellation.
- Forced subscription without option to continue free tier or remove payment method easily.
- Frustration with UI/UX which makes subscription management and cancellation difficult.
- Sudden disabling of free tier forcing users into paid subscriptions.
- Concerns about data retention and subscription handling policies.
You can cancel your Eleven Labs subscription at any time, but the cancellation won't take effect until the end of your current billing cycle, meaning you may still be charged if you cancel late in the cycle. There are no contracts, lock-ins, or early cancellation fees, but unused credits will be lost upon cancellation. Refunds are only eligible if requested within 14 days of payment and no credit quota was used during that period, so be mindful of timing when cancelling.
Before canceling your Eleven Labs subscription, know that once your subscription ends, you will keep a commercial license to use any content generated during your subscription indefinitely. However, newly generated audio outside of a subscription will require attribution. Your generated content will remain accessible for a limited, unspecified time, but there is no guarantee it will be available forever under the free tier. Additionally, you will lose access to premium features such as offline downloads and extended listening hours after cancellation.
- Login credentials (email and password to access your Eleven Labs account)
- Access to the Eleven Labs website (https://elevenlabs.io)
- Navigation to My Account section (usually bottom left on website)
- Access to Subscription settings
- Ability to click and manage subscription ("Manage subscription" button)
- Ability to confirm cancellation and proceed through cancellation prompts
- Email address tied to your Eleven Labs account (required if contacting support)
- Awareness of cancellation timing (cancellation takes effect at the end of current billing cycle)
- Support contact (if issues arise during the cancellation process)
We've actually written a step by step guide on how to get a refund from Eleven Labs. Check it out!
The Easiest Way to Cancel Eleven Labs
If you’re frustrated trying to cancel your subscription, membership, or bill from Eleven Labs—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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