Eleven Labs Inc. offers advanced audio services like text-to-speech, speech-to-text, voice cloning, and automated dubbing. They have different subscription plans starting from a free plan with basic features, to paid plans that offer more credits, better audio quality, commercial licenses, and additional tools like multi-seat workspaces for teams. If you're getting billed by them, it's likely for a monthly subscription plan based on how much you use their services, with options ranging from simple individual use to large business packages with custom pricing. They also offer annual payment options and support common payment methods like credit cards, Apple Pay, and Google Pay.
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The cancellation process is straightforward with clear steps available on the website, involving logging in and navigating to the subscription management page to cancel. The process is user-friendly and doesn't require contacting support unless there are technical issues, leading to a low difficulty score.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Eleven Labs Inc. subscription.
How to Cancel Eleven Labs Inc.: Step by Step
If you purchased through Tongal.com:
- Log in to your Tongal account.
- Click on your profile photo in the top right corner of the page.
- Select **Settings** from the dropdown menu.
- Scroll down to find the section titled **Delete My Tongal Account**.
- Click on the link that says **Delete My Tongal Account**.
- Follow the prompts to confirm that you want to delete your account.
- Check your email for a confirmation that your account has been deleted.
Tips & Tricks for Canceling Eleven Labs Inc.
- Directly contact Eleven Labs support via their official support request form if the cancellation option isn't visible or working in your account.
- Access the subscription cancellation option on desktop browsers or iPhone Safari as some users reported issues with other browsers.
- Remove payment methods from your account to prevent future charges after cancellation, or contact your bank to block charges.
- Downgrade to the free tier as a backup plan if you can't fully cancel the subscription immediately.
- Use firm, clear language when writing to support to explicitly request cancellation and cessation of charges.
- Escalate by repeatedly contacting support if initial cancellation requests do not take effect or charges continue.
- Use a virtual credit card that can be turned off or canceled to block unwanted future charges on your payment method.
- Cancellation usually cancels auto-renewal only; you can use remaining credits or services until the current billing period ends.
- Keep screenshots or copies of cancellation confirmation in case of disputes or continued billing.
Eleven Labs Inc. Customer Service Info
If you need assistance, here's how you can get in touch with Eleven Labs Inc.'s support team.
Cancel Eleven Labs Inc. Script
Script
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Dear Eleven Labs Support Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Eleven Labs. Due to evolving personal circumstances and budget considerations, I believe it is the best time for me to step back from my membership.
I appreciate the services provided and the support from the team, but at this moment, I need to focus on other priorities. Please confirm that my subscription has been canceled and let me know if there are any final steps I should be aware of.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Eleven Labs Inc.'s subscription cancellation policy states that when you cancel your subscription, it remains active until the end of your current billing cycle. Afterward, your account is downgraded to their free plan, and any unused credits are lost. You can cancel your subscription through your account settings and even resume the subscription before the billing cycle ends if you change your mind.
To cancel your subscription with Eleven Labs Inc. (tongal.com), you need to be logged into your account on their site, which means you must have your password to authenticate your login. The cancellation cannot be done without logging in first, so the password is necessary unless you have a session already active. If you need to reset your password, you can do so here: https://elevenlabs.io/app/sign-in (click 'Forgot password' to reset). This login requirement ensures your account security during the cancellation process.
- Subscription model and credit system concerns causing dissatisfaction
- Unexpected charges after cancelation leading to frustration
- Difficulties obtaining refunds even when eligible
- Credits being blocked or frozen despite having unused credits
- Disappearance of paid credits after subscription expiration
- Cancelation process seen as more difficult compared to usage of the platform
- Feeling forced to make extra payments to use already paid credits
- Issues accessing paid features or being treated as if on a free plan
- Platform functionality problems negatively impacting subscription experience
- Poor customer service in cancelation and refund processes
- Account blocking or revoking of free plan access due to alleged suspicious activity without clear justification
Be aware that when you cancel an Eleven Labs subscription, the cancellation won't take effect immediately but only at the end of your current billing cycle, meaning you will continue to have access until then and lose any unused credits. There are no early cancellation fees or lock-in contracts, but if you cancel too late, you might still see a payment attempt before cancellation takes effect. Refunds are only eligible if requested within 14 days of payment and no credit quota was used during that period.
Before cancelling your Eleven Labs subscription, membership, or bill, know that the cancellation will only take effect at the end of your current billing cycle, so you can still use your subscription until then. Once cancelled, you will lose any unused credits on your account. You will also lose access to premium features tied to your subscription. If you change your mind, you can resume your subscription anytime before the billing cycle ends to avoid cancellation. Finally, browser pop-up blockers might affect the cancellation process, so using recommended browsers like Chrome, Edge, or Firefox is advised.
- Account login credentials (username and password) to access your Eleven Labs or Tongal account
- Associated email address used for your Eleven Labs or Tongal account
- Access to account dashboard or settings where subscription, membership, or billing information can be managed
- Knowledge of current billing cycle (cancellation may take effect only at the end of the cycle)
- Completion of online cancellation process via the website's subscription or account settings
- Confirmation of cancellation steps, such as clicking on "Cancel subscription" or "Delete Account" and confirming the intent to cancel
- Contacting customer support (if unable to complete cancellation online) and providing your account email and other identifying information
We've actually written a step by step guide on how to get a refund from Eleven Labs Inc.. Check it out!
The Easiest Way to Cancel Eleven Labs Inc.
If you’re frustrated trying to cancel your subscription, membership, or bill from Eleven Labs Inc.—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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