Can I Cancel Eleven Labs Inc. at Any Time?

Be aware that when you cancel an Eleven Labs subscription, the cancellation won't take effect immediately but only at the end of your current billing cycle, meaning you will continue to have access until then and lose any unused credits. There are no early cancellation fees or lock-in contracts, but if you cancel too late, you might still see a payment attempt before cancellation takes effect. Refunds are only eligible if requested within 14 days of payment and no credit quota was used during that period.

Why Do People Cancel Eleven Labs Inc.?

Subscription model and credit system concerns causing dissatisfaction Unexpected charges after cancelation leading to frustration Difficulties obtaining refunds even when eligible Credits being blocked or frozen despite having unused credits Disappearance of paid credits after subscription expiration Cancelation process seen as more difficult compared to usage of the platform Feeling forced to make extra payments to use already paid credits Issues accessing paid features or being treated as if on a free plan Platform functionality problems negatively impacting subscription experience Poor customer service in cancelation and refund processes Account blocking or revoking of free plan access due to alleged suspicious activity without clear justification

What Information Do I Need to Cancel Eleven Labs Inc.?

Account login credentials (username and password) to access your Eleven Labs or Tongal account Associated email address used for your Eleven Labs or Tongal account Access to account dashboard or settings where subscription, membership, or billing information can be managed Knowledge of current billing cycle (cancellation may take effect only at the end of the cycle) Completion of online cancellation process via the website's subscription or account settings Confirmation of cancellation steps, such as clicking on "Cancel subscription" or "Delete Account" and confirming the intent to cancel Contacting customer support (if unable to complete cancellation online) and providing your account email and other identifying information

What Should I Know Before Cancelling Eleven Labs Inc.?

Before cancelling your Eleven Labs subscription, membership, or bill, know that the cancellation will only take effect at the end of your current billing cycle, so you can still use your subscription until then. Once cancelled, you will lose any unused credits on your account. You will also lose access to premium features tied to your subscription. If you change your mind, you can resume your subscription anytime before the billing cycle ends to avoid cancellation. Finally, browser pop-up blockers might affect the cancellation process, so using recommended browsers like Chrome, Edge, or Firefox is advised.

What is Eleven Labs Inc.'s Cancellation Policy?

Eleven Labs Inc.'s subscription cancellation policy states that when you cancel your subscription, it remains active until the end of your current billing cycle. Afterward, your account is downgraded to their free plan, and any unused credits are lost. You can cancel your subscription through your account settings and even resume the subscription before the billing cycle ends if you change your mind.

Do I Need My Eleven Labs Inc. Password to Cancel?

To cancel your subscription with Eleven Labs Inc. (tongal.com), you need to be logged into your account on their site, which means you must have your password to authenticate your login. The cancellation cannot be done without logging in first, so the password is necessary unless you have a session already active. If you need to reset your password, you can do so here: https://elevenlabs.io/app/sign-in (click 'Forgot password' to reset). This login requirement ensures your account security during the cancellation process.

Can I Get a Refund from Eleven Labs Inc.?

We've actually written a step by step guide on how to get a refund from Eleven Labs Inc.. Check it out!

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How To Cancel Your Eleven Labs Inc. Subscription (2026)

This article and service are not officially affiliated with Eleven Labs Inc.

Bella Khan, Subscription Cancellation Expert

Published January 28, 2026

Last updated on April 9, 2026

5 min read

Difficulty

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Easy Medium Very Hard

The cancellation process is straightforward with clear steps available on the website, involving logging in and navigating to the subscription management page to cancel. The process is user-friendly and doesn't require contacting support unless there are technical issues, leading to a low difficulty score.

Estimated Time

On average, it takes 00 15 minutes to cancel a Eleven Labs Inc. subscription.

How to Contact Eleven Labs Inc.

If you need assistance, here's how you can get in touch with Eleven Labs Inc.'s support team.

Phone

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Eleven Labs Inc. subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Eleven Labs Inc. account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Eleven Labs Inc. online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.