Email-whitepages.com offers a subscription service where you can look up contact info like phone numbers, addresses, and emails, plus background reports and property data. They have a few subscription plans starting as low as $5.99/month with lookup limits, and you can cancel anytime without a long-term commitment. They also offer a 5-day trial for $1 to access premium data. If you see a charge from them, it’s likely for one of these subscription plans or a one-time report purchase.
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The cancellation process for email-whitepages subscriptions generally involves logging into the user's account, navigating to account or subscription settings, and clicking 'Cancel Auto-Renew.' The process is straightforward and confirmed by email, resulting in a relatively low difficulty score but requiring an account login step which slightly complicates it compared to a simple unsubscribe link.
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minutes to cancel a email-whitepages subscription.
How to Cancel email-whitepages: Step by Step
If you purchased through email-whitepages.com:
- Sign in to your Whitepages account on the official website.
- Click on your profile in the top right corner of your screen.
- Select “Account”, then “Account Dashboard”.
- Choose “Account Settings” and then click “Cancel Auto-Renew”.
- You will receive an email confirmation of the cancellation.
- You can still access your account after canceling your subscription; just log in again to reactivate your account.
- If you need further assistance, contact support at (800) 952-9005.
Tips & Tricks for Canceling email-whitepages
- Start with customer service but be prepared to escalate quickly if they don't cooperate.
- Immediately lodge an official complaint and get a complaint case number to push for resolution.
- Use the Telecommunications Industry Ombudsman (TIO) as an escalation path when front-line support fails.
- Contact White Pages/Sensis directly since Telstra only bills on their behalf.
- Consider blocking payments at your bank to prevent further charges if other routes fail.
- Document all communications like emails and calls as proof in case of disputes.
- Be persistent and patient, cancellations may require multiple attempts and follow-ups.
email-whitepages Customer Service Info
If you need assistance, here's how you can get in touch with email-whitepages's support team.
Cancel email-whitepages Script
Script
Copy
Dear Email Whitepages Team,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription. Due to personal reasons, I am currently unable to utilize your services effectively and would prefer to discontinue my membership at this time.
I appreciate the service you provide, and I hope to consider resubscribing in the future. Thank you for your assistance with this matter.
Best regards,
[Your Name]
Frequently Asked Questions
Email-Whitepages (email-whitepages.com) does not offer refunds for purchases, but customers can contact support within 30 days to discuss concerns, with the possibility of receiving a new search at no extra cost. To cancel the subscription and stop future charges, users must go to their account settings and cancel auto-renewal. Refund requests for subscriptions purchased via Google Play or Apple App Store must be made through those platforms.
To cancel your subscription on email-whitepages.com, you will need to log in with your account credentials, which means your password is required. Once signed in at https://www.whitepages.com/account/settings, you can navigate to membership details and click "Cancel Auto-Renew" to stop future charges. If you've forgotten your password, you can reset it through their usual sign-in page's password reset process (https://www.whitepages.com/account/forgot). There is no phone support currently available, and cancellation cannot be done without authentication.
- Unexpected charges appearing on their statements.
- Dissatisfaction with the service quality or features offered.
- Financial constraints making it difficult to continue payments.
- Forgotten subscriptions that renew automatically without active use.
- Found better alternatives or competitors with more appealing offerings.
- Lack of use or interest in the subscribed service.
- Technical issues or access problems preventing benefit from the service.
- Customer service dissatisfaction or poor support experiences.
- Privacy concerns related to the handling of personal data.
- Change in personal circumstances such as moving or lifestyle changes.
Email-whitepages.com (Whitepages) allows subscription cancellation at any time, without long-term contracts or lock-ins. You can cancel by turning off auto-renewal through your account settings or by contacting their support. However, be aware that disputes related to subscriptions are subject to binding arbitration, which can limit your ability to pursue claims in court, and there may be legal fees involved if arbitration is necessary. There are no explicit early cancellation fees, but subscription continues until the end of the current billing period after cancellation.
Before canceling your subscription, membership, or bill with email-whitepages.com, it's important to know that canceling will stop any future membership fees, but you will retain access to the membership benefits for the duration of the current billing period you have already paid for. You will not lose access immediately upon cancelation. Your account will not be deleted or permanently closed, and you can reactivate your Whitepages Premium services anytime by logging in again. Keep in mind that after the billing period ends, you will lose access to any premium content or features associated with the subscription.
- First Name
- Last Name
- Email Address (used for the account)
- Username (if different from email)
- Password (to log in to the account)
- Phone Number (associated with the account, if any)
- Billing Address (including City, State/Province/Region, ZIP/Postal Code, and Country)
- Last 4 Digits of Card (used for billing)
- Date of Last Charge
- Amount of Last Charge
- Reason for Cancellation
- Access to the Account Dashboard (to cancel auto-renewal and confirm cancellation)
- Confirmation of Cancellation (save cancellation email or confirmation number)
We've actually written a step by step guide on how to get a refund from email-whitepages. Check it out!
The Easiest Way to Cancel email-whitepages
If you’re frustrated trying to cancel your subscription, membership, or bill from email-whitepages—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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