Emoji Me Keyboard | Zmoji is an app that lets you create personalized emoji avatars that look like you. They offer subscription plans with auto-renewal, such as Basic at $2.99/month, Standard at $4.99/month, and Premium at $7.99/month. The subscriptions are billed through your iTunes account when you confirm the purchase, and they automatically renew unless you turn off auto-renew at least 24 hours before the period ends. So if you see a charge from them, it's likely from one of these subscription plans you signed up for within the app.
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The cancellation process is relatively straightforward for iPhone/iPad users since it is managed through the iTunes Store with clear steps to follow in Settings under Subscriptions. Users need to navigate to their Apple ID settings, find the subscription, and tap cancel, which is common knowledge for iOS users, making the difficulty low to moderate.
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How to Cancel Emoji Me Keyboard | Zmoji: Step by Step
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Name at the top of the screen.
- Select Subscriptions.
- Find and tap on the Emoji Me Keyboard subscription.
- Tap Cancel Subscription and follow the prompts to confirm the cancellation.
If you purchased through Google Play:
- Sign in to the Google Account that has the subscription.
- On your Android device, open the Google Play Store app.
- Tap on the Menu icon (three horizontal lines) and then select Subscriptions.
- Select Emoji Me Keyboard from your list of subscriptions.
- Tap on Cancel Subscription.
- Follow the instructions to complete the cancellation; note that simply uninstalling the app does not cancel the subscription.
Tips & Tricks for Canceling Emoji Me Keyboard | Zmoji
- Check the platform’s purchase history or subscriptions section immediately to locate the Emoji Me Keyboard subscription.
- Use the account settings on your device's app store (e.g., Apple App Store or Google Play) to manage and cancel the subscription rather than relying on the app itself.
- Go to Settings > [Your Name] > Subscriptions on Apple devices to find and cancel recurring payments.
- If unable to cancel directly, contact customer support promptly and explain you want to stop the subscription to escalate the issue.
- Request a refund if charged mistakenly by using the official report problem page of the app store (e.g., reportaproblem.apple.com for Apple purchases).
- Be prepared to provide your account details and transaction information when contacting support to increase chances of success.
- Watch out for automatic renewals and cancel well before the renewal date to avoid unexpected charges.
- Use clear, firm language when communicating with support, stating you want to cancel immediately and stop all charges.
- Some users mention disabling or uninstalling the app does not cancel the subscription, so always verify cancellation via the store’s subscription management.
- Check your email for confirmation of cancellation and keep it for records.
- If you purchased accidentally or weren’t aware of recurring fees, mention this in your refund request for better chances of a refund.
- Enable purchase restrictions or parental controls on your devices to prevent accidental or unauthorized purchases in the future.
Emoji Me Keyboard | Zmoji Customer Service Info
If you need assistance, here's how you can get in touch with Emoji Me Keyboard | Zmoji's support team.
Cancel Emoji Me Keyboard | Zmoji Script
Script
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Hello,
I hope this message finds you well. I am writing to request the cancellation of my subscription to the Emoji Me Keyboard | Zmoji service. Due to changes in my personal preferences and usage habits, I no longer require this subscription.
I would appreciate your assistance in processing this cancellation at your earliest convenience and confirming that my billing will stop. Thank you for your attention to this matter.
Best regards,
Frequently Asked Questions
Emoji Me Keyboard | Zmoji subscriptions are auto-renewing and will be charged to your iTunes Account at purchase confirmation. To avoid renewal, you must turn off auto-renewal at least 24 hours before the end of the current subscription period through your iTunes Account Settings. Cancellations must be managed via the iTunes & App Store settings, as the subscription will renew automatically unless canceled in advance.
To cancel the subscription for Emoji Me Keyboard | Zmoji, you typically need to manage the subscription through the platform where the purchase was made, such as the Apple App Store or Google Play Store, which usually requires your account password. There is no direct cancellation on the app's site, but you can contact Zmoji support at https://www.zmoji.me/contact/ for help. If you need to reset your password for the associated account (e.g., Apple ID or Google account), use the respective platform's password reset process as there is no specific reset link for the Zmoji app itself.
- Too expensive or cost concerns
- Not using it enough or insufficient usage
- No longer need the service or product
- Switching to competitors with better offers or features
- Payment failures such as expired credit cards or manual renewal issues
- Lack of updates or product improvements
- Unresolved bugs or service issues
- Complicated checkout or cancellation process
- Inflexible plan options or inability to modify subscription
- Changing economic situations impacting purchasing power
Emoji Me Keyboard | Zmoji uses auto-renewing subscriptions that will continue to bill you until you actively cancel through your app store account settings. You must cancel at least 24 hours before the renewal date to avoid being charged for the next period. There's no early cancellation fee, but you cannot get a prorated refund for any unused portion of your current subscription once it's paid. Cancellation does not immediately stop access; it only prevents renewal after the current term ends.
Before cancelling your Emoji Me Keyboard | Zmoji subscription, know that canceling stops future recurring charges but does not immediately revoke your access; you will retain access until the end of your current subscription period. Once cancelled, you lose access to premium features like personalized avatars and custom emojis upon subscription expiration. Refunds for the subscription may not be available, so cancellations should be made carefully to avoid unwanted charges, especially during free trial periods. To avoid auto-renewal charges, make sure to turn off auto-renewal at least 24 hours before your billing cycle renewal date.
- Access to the account where the subscription was purchased (e.g., Apple ID for App Store purchases).
- Ability to sign in to the relevant store/platform (such as your Apple ID and password for App Store or iTunes subscriptions).
- Knowledge of the specific subscription you want to cancel (the app's name: Emoji Me Keyboard or Zmoji, and the subscription level if applicable).
- Navigate to purchase history or subscriptions section in your device's account settings to locate the active subscription.
- Access to the platform’s cancellation tools (e.g., "Cancel Subscription" option under Subscriptions for iOS, or via a web portal such as reportaproblem.apple.com for Apple).
- Confirmation of email or subscription receipt if required as proof, especially for support requests or refunds.
- Device with app store access (iPhone, iPad, or another device linked to the subscription's store account).
We've actually written a step by step guide on how to get a refund from Emoji Me Keyboard | Zmoji. Check it out!
The Easiest Way to Cancel Emoji Me Keyboard | Zmoji
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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