CleanSky Energy offers clean electricity and carbon-neutral natural gas services for homes and businesses. They provide simple, honest plans with no hidden fees, using 100% renewable energy sources for electricity and offsetting carbon emissions for natural gas customers. Customers may receive bills for their energy usage and can set up an easy subscription-like autopay system through their website to automatically pay their bills each month. This makes managing payments hassle-free and ensures ongoing service without interruption.
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The cancellation process involves simply calling a toll-free customer service number and can be done quickly and easily by phone, according to user reports and company instructions. There is no complicated online form or extended waiting period, but there is a three-day limit on written/email cancellations which may complicate things slightly, so overall the process is quite straightforward.
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minutes to cancel a energy service subscription.
How to Cancel energy service: Step by Step
If you purchased through CleanSky Energy directly:
- Contact Customer Service: Call CleanSky Energy’s customer service at 1-888-355-6205.
- Follow the prompts: During the call, follow the automated prompts to reach a representative.
- Request Cancellation: Inform the representative that you want to cancel your subscription.
- Confirm Cancellation: Ask for a confirmation number or email confirming the cancellation for your records.
- Check for Final Charges: Monitor your next billing statement to ensure the subscription is successfully canceled.
If you purchased through Google Play:
- Open the Google Play Store app: On your device, locate and open the Google Play Store.
- Tap on Menu: Select the three horizontal lines (menu) in the upper-left corner.
- Go to Subscriptions: Select "Subscriptions" from the menu options.
- Select CleanSky Energy: Find and tap on your CleanSky Energy subscription.
- Cancel Subscription: Press the "Cancel Subscription" button and follow the prompts to finish.
If you purchased through Apple iTunes:
- Open Settings: On your device, open the Settings app.
- Tap your name: Select your Apple ID at the top of the settings.
- Go to Subscriptions: Tap "Subscriptions" to see your active subscriptions.
- Select CleanSky Energy: Find and select your CleanSky Energy subscription.
- Cancel Subscription: Tap "Cancel Subscription" and confirm your choice.
Tips & Tricks for Canceling energy service
- Use moving as an excuse to quickly cancel any energy service over the phone; don't need to provide exact address or lease details.
- Claim all residents are moving out to prevent service transfer.
- Say you are comfortable with the provider’s shutoff date to avoid ongoing charges.
- If large utility, say you’re moving out of state to stop the service without hassle.
- Use a different phone number when signing up for a new service to access new customer deals.
- Be firm and refuse to haggle; assert your decision to cancel firmly.
- Mention installing a competitor’s service to end further questioning.
- If phone or email fails, try in-person visits to the local utility office as escalation.
- Call during business hours because cancellations often cannot be done through the company's website.
- Contact your bank to stop payments if the company fails to cancel billing appropriately.
- Keep payment on final bill to avoid collections or blacklisting, but do not pay beyond cancellation date.
- Document all communications and keep a paper trail of cancellation requests.
energy service Customer Service Info
If you need assistance, here's how you can get in touch with energy service's support team.
Cancel energy service Script
Script
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Dear Clean Sky Energy Team,
I hope this message finds you well. I am writing to formally request the cancellation of my energy service subscription. Due to unforeseen circumstances, I am unable to continue with my current plan and would greatly appreciate your assistance in processing this cancellation at your earliest convenience.
Thank you for your attention to this matter. I look forward to your confirmation of the cancellation.
Best regards,
Frequently Asked Questions
CleanSky Energy allows residential customers to rescind their membership agreement without fees any time before midnight of the third business day after receiving the agreement. After this rescission period, cancellation is possible but may incur early termination fees unless the customer is moving and provides proper documentation. Cancellation requests take effect at the next meter read date, and customers remain responsible for payments until cancellation is complete. Customers can also cancel Variable Price Plan agreements anytime without penalty.
To cancel your energy service subscription with CleanSky Energy, you do need to provide identity verification, which typically involves logging into your account using your password. There is no indication that cancellation can be done without account access or password. If you have forgotten your password, you can reset it at this link: https://myaccount.cleanskyenergy.com:8443/ by clicking 'Forgot Username or Password?'. Alternatively, you can call CleanSky Energy customer service at 1-888-355-6205 during their business hours for assistance with cancellation.
- Misleading sales tactics: Signing up due to false claims about rate increases.
- Higher rates than expected: Realization that the subscription leads to higher energy costs.
- Short cancellation window: Limited time (e.g., 3 days) to cancel without penalty.
- Cancellation fees: Fees applied if cancellation occurs after the rescind period, such as $75.
- Moving out of service area: Relocation often requires cancelling the subscription.
- Minimum cancellation notice: Contracts might require 60- or 90-day notice to cancel.
- Transferability issues: Subscriptions may not be transferable if moving out of the utility service area.
- Contractual commitments: Long-term contracts that are difficult to exit without legal action or fees.
- Dissatisfaction with service: Poor customer service, billing issues, or maintenance response times.
- Annual rate increases: Yearly cost escalations that negate savings.
- Costly buyout options: Buyout prices for cancellations can be expensive and higher than expected.
- Need to find replacement subscriber: Some plans require finding a replacement to mitigate cancellation fees.
CleanSky Energy allows you to cancel your subscription without penalty within the first three business days after enrollment, but after that period, cancelling may incur an early termination fee as specified in your agreement. Additionally, cancellation requests might not take effect until the next meter read date, meaning you'll be responsible for payments until then. Also, if you move, you can cancel without penalty by providing a forwarding address and evidence of relocation, but be aware of potential lock-in terms and fees beyond the initial cancellation window.
Before cancelling your CleanSky Energy subscription, note that you can cancel without penalty within the first three business days after enrollment. After this rescission period, cancellation at any time may require payment of an early termination fee unless you are moving and provide proof of relocation. Cancellation may not be immediate and typically takes effect after the next meter read date, with you responsible for payments until the service cancellation is processed. If your plan is a Variable Price Plan, you can cancel anytime without penalty. Also, after cancellation, your electric service will continue uninterrupted through the utility until you switch providers or the service is shut off by the utility.
- Full Name (as listed on the account)
- Service Address (associated with the energy account)
- Phone Number (contact number on file)
- Account Number (found on your monthly energy bill or portal)
- Email Address (if contacting via email)
- Statement of Intent to Cancel (a clear request to end the subscription/membership/service)
- Forwarding Address (if moving or relocating)
- Proof of Move (reasonable evidence if required, such as a lease or utility setup at a new address)
- Reason for Cancellation (if applicable, especially for penalty waivers)
- Understanding of Early Termination Fee (acknowledge or inquire about any applicable fees)
- Date to Finalize Cancellation (desired or effective cancellation date)
We've actually written a step by step guide on how to get a refund from energy service. Check it out!
The Easiest Way to Cancel energy service
If you’re frustrated trying to cancel your subscription, membership, or bill from energy service—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to energy service?
Generation Charge, Transmission Charge, Sales Use Tax (SUT), Renewable Energy Charge, Carbon Offset Charge, Monthly Administrative/Base Fee, Early Termination Fee, Deposit Charge, Non-Recurring Fees (such as meter tests, disconnect/reconnect fees) billed separately by Utility, Delivery Charges billed by Utility
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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