English Online at britishcouncil.org offers 100% online English courses led by qualified teachers, with options for small group classes or private lessons. They have subscription plans (Silver, Gold, Platinum) that include a set amount of class credits used for booking sessions. Billing is monthly, with a 7-day free trial giving you credits to try classes before subscribing, and you can cancel anytime. The courses also provide extra learning materials, grammar webinars, and certificates, making it easy and flexible to improve your English on your own schedule.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation process is straightforward as users can cancel their subscription at any time from the Account status page on their English Online account, with clear instructions and an option to pause subscriptions. The only requirement is to cancel at least 72 hours before the next billing date, making it relatively easy and user-friendly.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a English Online subscription.
How to Cancel English Online: Step by Step
If you purchased through British Council:
- Log in to your English Online account on the British Council website.
- Navigate to the Account Status page.
- Look for the option to cancel your subscription.
- Select the option to confirm the cancellation.
- Ensure you cancel at least 72 hours before your next billing date to avoid any charges.
- If you need assistance, contact the Customer Support team.
Tips & Tricks for Canceling English Online
- Keep cancellation requests clear and concise: Use straightforward language like "Cancel my subscription, please" to avoid confusion.
- Use copy-paste method in web chat: Have a clear cancellation text ready to paste repeatedly in customer support chats until confirmation.
- Escalate politely but firmly: If initial attempts fail, request to speak to a supervisor or higher-level support.
- Document all communications: Save chat transcripts, emails, or call logs as proof of cancellation requests.
- Choose timing wisely: Attempt cancellation a few days before the next billing cycle to prevent automatic charge.
- Use direct payment cancellations as last resort: Consider blocking payments through your bank or cancelling the payment method if the company is unresponsive.
- Call if necessary despite inconvenience: Some services require speaking to a representative; prepare for potential wait times.
- Ignore retention pitches: Be firm and repeat your cancellation request, ignoring offers to pause or downgrade the subscription.
- Check unsubscribe links in payment provider emails: Sometimes subscription management is handled via third-party payment platforms and can be cancelled there.
- Prepare for multiple-step processes: Many services bury cancellation behind multiple screens or conditions; be patient but persistent.
English Online Customer Service Info
If you need assistance, here's how you can get in touch with English Online's support team.
Cancel English Online Script
Script
Copy
Dear English Online Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Due to personal circumstances, I am unable to continue with my membership at this time.
I appreciate the service provided, but I believe it's in my best interest to take a break from my language studies right now. Please let me know if there are any steps I need to take to finalize this cancellation.
Thank you for your understanding.
Best regards.
Frequently Asked Questions
English Online allows you to stop your subscription at any time for any reason. You can pause your subscription for 1 or 2 months, which skips payments and extends credit validity, or cancel indefinitely via your account at least 72 hours before the next billing date to avoid extra charges. Canceling does not affect your ability to attend booked classes or use remaining credits.
To cancel your English Online subscription at BritishCouncil.org, you do need to log into your account, which requires your password, as cancellation is done via the Account status page. However, if you have trouble canceling, you can contact customer support through a form without explicitly needing your password for that contact. If you need to reset your password, you can do so at the British Council's reset password page: https://learnenglish.britishcouncil.org/user/password.
- Unprofessional teachers and disruptive or inactive students, including students attending without cameras on.
- Difficulty understanding teachers due to unclear accents of some non-British teachers and fast speech by British teachers.
- Ineffective teaching, poor communication, and noisy surroundings during classes.
- Automatic subscription renewal leading to unexpected charges with no refund after cancellation.
- Limited variety of learning topics, with requests for more advanced or business-related materials.
- Complaints linked to IELTS exam experience, such as insufficient practice materials, stressful exam length, inconvenient scheduling, and high cost (note these are separate from the online courses).
- Cancellation policy requiring cancellation at least 72 hours before next billing to avoid payment being charged.
English Online by British Council allows you to cancel your subscription at any time, but you must do so at least 72 hours before the next billing date to avoid being charged for the next cycle. A key catch is that if you cancel after the initial 14-day period from payment, you won't receive any refund for the fees already paid, and your access remains active until the end of that billing period. Additionally, cancelling a booked class less than 24 hours in advance may result in losing the class credits. Be mindful that no early cancellation fees apply, but you won't get money back after 14 days, and timing your cancellation is crucial to avoid extra charges or losing credits.
Before cancelling your English Online subscription, know that you must cancel at least 72 hours before the next billing date to avoid being charged again. You will lose the ability to book new classes once your subscription ends, but you can still attend classes you have already booked and use any remaining credits until the end of your billing period. If you cancel within 14 days of purchase (and have not attended any class), you may be eligible for a full refund. Additionally, you have the option to pause your subscription for 1 or 2 months to extend your credit validity without losing access during the pause. For any issues or to manage your subscription, contacting their Customer Support is recommended.
- Email address associated with your account
- First name
- Surname
- Country of residence
- Country code number
- Phone number
- Access to your English Online account
- Username or login details (to access Account Status page)
- Subscription or package type (if applicable)
- Request type (for example, Cancel my subscription or package, if using a contact form)
- Details about the cancellation (such as timing or reason, in the form description if contacting support)
- Whether you have attended any classes (to determine eligibility for a refund)
- Date of next billing (to ensure cancellation before this date)
We've actually written a step by step guide on how to get a refund from English Online. Check it out!
The Easiest Way to Cancel English Online
If you’re frustrated trying to cancel your subscription, membership, or bill from English Online—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to English Online?
British Council, British Council English Online, English Online British Council
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
