ENMAX Energy provides electricity and natural gas services for homes and businesses. They offer plans like Easymax®, where customers can choose fixed or floating rates and manage their accounts online. Customers get billed based on their actual energy use, and they can view, pay, and manage their bills easily through the ENMAX My Account portal. They also offer payment options like an Equalized Payment Plan to help with budgeting. Essentially, if you're getting a bill from ENMAX, it's for the energy you use at your home or business.
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ENMAX Energy allows cancellation at any time without penalty by providing a one month's notice, indicating the process is straightforward but requires advance notice.
Estimated Time
On average, it takes
15 minutes
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minutes to cancel a ENMAX Energy subscription.
How to Cancel ENMAX Energy: Step by Step
If you purchased through ENMAX Energy:
- Contact ENMAX Customer Service by calling 310-2010 (toll-free in Alberta) or use the enmax website.
- Provide notice of cancellation at least one month prior to the desired cancellation date.
- Confirm cancellation by asking for a confirmation number or email.
- If applicable, ensure all outstanding bills are settled before finalizing cancellation.
Tips & Tricks for Canceling ENMAX Energy
- Be firm and clear in stating your intention to cancel immediately to avoid any miscommunication.
- Request to speak directly with a supervisor if the first representative is unhelpful or tries to extend the subscription.
- Cancel well in advance of your next billing cycle to prevent automatic charges or renewal.
- Use language emphasizing contract terms, like "I understand I can cancel anytime without penalty," to assert your rights.
- Document all communications and keep track of dates, names, and times for possible escalation.
- Escalate by filing complaints with regulatory bodies such as Service Alberta's Consumer Investigations Unit if you encounter refusal or undue fees.
- Expect difficulty reaching supervisors and be persistent in your requests for higher-level escalation.
- Be prepared to make partial payments if on installment plans while disputing full charges but keep emphasizing your cancellation request.
- Consider timing cancellations when rate shifts occur, such as after a promotional period or before a fixed rate term ends.
- Leverage flexible rate switching options available in some plans to move to a cancelable rate before fully cancelling.
ENMAX Energy Customer Service Info
If you need assistance, here's how you can get in touch with ENMAX Energy's support team.
Cancel ENMAX Energy Script
Script
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Hello ENMAX Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my energy subscription. Due to changes in my financial situation, I can no longer continue with my current plan. I would appreciate your assistance in processing this cancellation at your earliest convenience.
Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
ENMAX Energy allows customers to cancel their subscription or membership at any time without penalty by providing one month's notice. Customers can also switch between available fixed and floating rate Energy Plans once per month either online or by calling their service number.
To cancel your ENMAX Energy subscription, you need to contact ENMAX Customer Service directly by calling their Customer Care Centre at 310-2010. They require at least 30 days' notice for retail contracts and at least three business days notice for regulated rate option customers. There is no explicit mention of needing your password to cancel the subscription by phone. However, if you do need to access your online account for managing services, you will need your password, and you can reset it here: https://enmaxgenerationehs.com/forgot-password.
- Early cancellation by tenants to save on power costs during the last month of a rental, which results in landlords being billed instead.
- Unfair or unexplained administrative fees that vary month to month, causing dissatisfaction.
- Large unexpected billing adjustments due to estimated billing and infrequent actual meter readings without prior notification.
- Customer service issues related to billing disputes, installment plans, and lack of clear communication.
- Financial hardships caused by sudden large true-up bills without timely notification.
- Frustration with billing practices such as final notices sent despite payments and threats of disconnection.
- Dissatisfaction with fees, billing policies, and perceived monopoly practices leading customers to switch providers.
- Lack of transparency around fees, billing policies, and cancellation terms.
- Policy that puts financial responsibility on landlords when tenants cancel service early.
ENMAX Energy typically requires a contract term that begins on the start date and often includes an automatic continuation clause if not cancelled with proper notice. While users can cancel their subscription or delete a site with one month's notice without penalty, certain plans, such as the ENMAX Choose Free electricity promotion, have early cancellation fees—$95 per Electricity Site and $95 per Gas Site per remaining year on a 5-year contract. Users should be aware of these fees and the requirement to provide timely notice to avoid penalties or automatic contract renewals.
Before cancelling your ENMAX Energy subscription, know that if you are on a retail plan like Easymax®, cancelling will end your agreement and your service will be switched to the Rate of Last Resort with the regulated provider in your area. You will lose access to the benefits and features of your retail plan. Even after cancellation, you are still responsible for paying any outstanding account balance. It's important to give at least one month's notice to cancel without penalty. Additionally, during winter months, your electricity will not be disconnected, but a load limiter may be attached to your meter. Cancellation requires notifying ENMAX at least one month prior to the cancellation date to avoid continuation of your agreement or additional charges.
- Account holder's full name
- Account number or customer ID
- Service address associated with the account
- Forwarding address for final invoice
- Contact phone number
- Email address (if available/applicable)
- Requested cancellation date (or move-out date if applicable)
- Type of service to be cancelled (e.g. electricity, natural gas, home services)
- Notice period compliance (30 days for retail contract, 3 business days for regulated rate option)
- Any outstanding bill payments must be settled before closure
We've actually written a step by step guide on how to get a refund from ENMAX Energy. Check it out!
The Easiest Way to Cancel ENMAX Energy
If you’re frustrated trying to cancel your subscription, membership, or bill from ENMAX Energy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to ENMAX Energy?
Energy charges for electricity, Energy charges for natural gas, Distribution charge, Transmission charge, Balancing Pool Allocation, Rate riders, Local access/municipal franchise fee, Municipal services included, Federal Carbon Tax, Taxes, Administration Fee, Transaction Fee
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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