EOS Fitness Tempe is a 24/7 gym offering three types of memberships starting at just $9.99 a month. When you join, there's an annual membership fee of $59.99 billed within 30 days of signing up and then yearly after that. Membership perks include a free workout with a personal trainer, guest privileges, group fitness classes, and more. If you see charges from them, it's likely for your monthly membership and the annual fee, with a small processing fee that’s waived if you pay through ACH billing.
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Cancelling an EOS Fitness membership requires either visiting a local club to cancel in person or completing an online form with signed cancellation forms and providing membership details. The process requires a 30-day notice and all dues must be paid, which adds moderate complexity but it is manageable with clear instructions.
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How to Cancel EOS Fitness Tempe: Step by Step
If you purchased through EOS Fitness:
- Online Cancellation: Request to cancel your membership online by signing into your EOS account and completing the Membership Cancellation Form.
- In-Person Cancellation: Visit your local EOS location:
- Speak with a staff member about your intention to cancel.
- Provide your name, contact details, and membership number.
- Sign any required cancellation forms.
- Return any access items if necessary.
- Good Standing Requirement: Ensure that your membership is in good standing (no past dues owed).
- State-Specific Requirement: Note that if you are in Florida, Texas, or Utah, you must cancel your membership in person.
- Personal Training Accounts: If you have a personal training contract, it must be canceled before your regular membership can be canceled.
- Assistance: For any issues during the cancellation process, you can contact EOS Fitness directly for further assistance.
Tips & Tricks for Canceling EOS Fitness Tempe
- Always provide a 30-day written notice either by in-person cancellation form or email to ensure there's a record of your request.
- Visit the gym and speak directly to the fitness or personal training manager in-person to initiate cancellation and ask for a printed receipt or confirmation of cancellation.
- Be polite but firm when explaining your situation, such as moving away or financial hardship, to increase chances of a smooth cancellation.
- Call ahead to confirm the manager’s availability before going to the gym to avoid wasted trips.
- Keep records of all communications including emails, written cancellations, receipts, and notes from phone calls or in-person visits for possible disputes.
- Expect up to two billing cycles post-cancellation notice before charges completely stop; be prepared for continued charges during this period.
- If unauthorized charges occur after cancellation, dispute with your bank or consider blocking charges or getting a new card as a last resort.
- Escalate by speaking to district managers or filing complaints through Better Business Bureau if local gym staff do not resolve issues.
- Follow up persistently if refunds or confirmations are delayed; many users report having to repeatedly contact the gym or manager for resolution.
- Be aware of freeze options if you want to pause membership, but be mindful of freeze fees and notice periods.
- Avoid relying solely on online cancellation links as they often do not complete the process; always follow up.
- Legal action or small claims court is sometimes pursued by users for unfair continued billing—keeping all evidence helps if going this route.
- Timing your cancellation at least 45 days before renewal can help avoid extra charges.
EOS Fitness Tempe Customer Service Info
If you need assistance, here's how you can get in touch with EOS Fitness Tempe's support team.
Cancel EOS Fitness Tempe Script
Script
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Dear EOS Fitness Team,
I hope this message finds you well. I am writing to request the cancellation of my membership subscription. Due to unforeseen personal circumstances, I am unable to continue my fitness journey at this time.
I appreciate the services and support I have received during my membership, and I hope to return in the future once my situation has improved. Please let me know if there are any specific steps I need to complete for the cancellation process.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
EOS Fitness Tempe memberships are month-to-month and require a 30-day cancellation notice. Members will be billed for the final month at the time of cancellation notice. This policy ensures billing continuity and allows members to plan their cancellation effectively.
To cancel your EOS Fitness Tempe subscription online, you need to sign into your EOS account, which implies you need your password. If you do not remember your password, you can reset it using this link: https://eosfitness.clubconnect.com/forgot-password. Alternatively, you can visit the gym in person to cancel without needing a password, where you will provide your name, contact details, and membership number. Cancellation requires the membership to be in good standing with no past dues.
- Continued charges after cancellation: Members report being charged even after multiple cancellation attempts.
- High-pressure sales tactics: Pressure to buy personal training sessions that members later regret.
- Cancellations not honored properly: Staff claim cancellations were processed but charges continue.
- Financial reasons: Members cut non-essential expenses like gym memberships due to budget constraints.
- Relocation: Moving to areas without an EOS Fitness location.
- Switching fitness routines: Preference for home workouts, outdoor activities, or other fitness options.
- Lack of time or motivation: Changes in schedule or interest lead to not using the gym.
- Negative gym experiences: Unclean facilities, poor customer service, broken equipment, and long wait times for machines.
- Medical reasons: Injuries or health issues making gym use impractical.
- Confusing cancellation policies: Discrepancies in cancellation grace periods and policies leading to frustration.
EOS Fitness Tempe typically requires a 30-day notice to cancel your membership. If you are under a fixed-term contract, you may face early termination fees, often ranging from $50 to $100, making cancellation painful and potentially costly. Month-to-month memberships are easier to cancel, but be aware that you might still be billed for one final month. Relocation with proof of address change might waive penalties, but generally, contracts and fees could lock you in and prevent immediate cancellation.
Before cancelling your EOS Fitness Tempe membership, know that you need to provide a 30-day notice and your membership must be in good standing with no past dues. Cancellation can be done in person at the gym or online via a Membership Cancellation Form (though in-person cancellation may be required in certain states). You lose access to all gym amenities tied to your membership level (Basic, Blue, or Black), including any special privileges associated with your plan. Consider that personal training contracts are separate and must be canceled locally before cancelling your membership, and there is an annual fee of $59.99 charged yearly. You may also have options to freeze your membership temporarily for a small fee. Refunds are limited and typically provided only under special circumstances like relocation, disability, or death, with some fees potentially applying.
- Full name as registered on your EOS Fitness account
- Member ID or account number
- Location of your home gym (e.g., Tempe)
- Government-issued photo ID (required for in-person cancellation)
- Signed cancellation form (obtainable at the gym or online portal)
- Access items (such as membership card or key fob, if issued; may need to be returned upon cancellation)
- Written cancellation notice (with 30 days’ advance notice, especially if mailing your request)
- Contact information (current phone number and email)
- Proof of relocation (if requesting cancellation due to moving far away: utility bill, lease, etc.)
- Proof for special circumstances (documentation if requesting cancellation due to medical reasons or death – e.g., doctor’s note, death certificate)
- Confirmation of account standing (membership account must not have unpaid dues or outstanding balances)
- Original membership agreement (helpful for referencing specific contract terms)
- Written proof of cancellation (request a confirmation email, receipt, or certified mail tracking for your records)
We've actually written a step by step guide on how to get a refund from EOS Fitness Tempe. Check it out!
The Easiest Way to Cancel EOS Fitness Tempe
If you’re frustrated trying to cancel your subscription, membership, or bill from EOS Fitness Tempe—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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