EpicVIN offers vehicle history reports with flexible purchasing options for consumers. You can buy single reports or packages of reports, or opt for a 3-day trial to get unlimited reports for just $1. After the trial, if you continue, you are billed $99.99 per month for unlimited reports, which also includes quick access, multiple ways to search, and PDF downloads. You can cancel the subscription anytime online, and there is a money-back guarantee as well.
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Users can cancel their subscription independently on the website via a clear set of steps in their account dashboard. However, the process requires navigating menus and confirming cancellation, which might take some attention, thus it is slightly more complex than the easiest cancelations. Support assistance is only available if self-cancellation fails, which adds some complexity for users who encounter issues.
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minutes to cancel a EpicVIN subscription.
How to Cancel EpicVIN: Step by Step
If you purchased through epicvin.com:
- Log in to your account on epicvin.com using your registered method (email, Facebook, or Google).
- Locate your account number in the top right corner of the page and click on it to open a menu.
- Click on "Subscriptions" in the menu.
- On the "My subscriptions" page, select the "Cancel subscription" option.
- A confirmation window will appear. Follow the on-screen instructions to confirm the cancellation.
- After the page refreshes, ensure it indicates that your subscription has been successfully canceled.
- If the confirmation message is not visible, take a screenshot and email it to info@epicvin.com. Note: You should only contact support if cancellation through your account was unsuccessful.
Tips & Tricks for Canceling EpicVIN
- Be prompt and cancel immediately upon starting the trial to avoid charges.
- Use clear and assertive language when communicating; emphasize that you did not consent to charges beyond the trial period.
- Document all communication and cancellation attempts thoroughly for proof.
- Escalate your request by filing complaints with consumer protection agencies if initial requests are denied.
- Dispute charges directly with your bank or credit card company as this has proven effective for some users.
- Request refunds promptly, ideally within the first few days after the charge appears on your statement.
- Watch for fine print and bait-and-switch tactics disclosed in small print and call out deceptive practices in your communications.
- Appeal politely but firmly to higher-level contacts such as supervisors or managers when customer service is unhelpful.
- Leverage social proof by mentioning public consumer complaints and shared negative experiences to encourage resolution.
- Consider using third-party chargeback services that can assist in canceling subscriptions and initiating refund requests.
- Use the official refund request form on their refund-policy page and provide all requested details precisely.
- Have handy: your transaction ID, vehicle VIN, purchase date, payment method details for faster handling.
- Phone calls to customer service often go unanswered, so rely more on written communication like emails or refund forms.
- Stay persistent and professional in your follow-ups for best results.
EpicVIN Customer Service Info
If you need assistance, here's how you can get in touch with EpicVIN's support team.
Cancel EpicVIN Script
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Dear EpicVIN Team,
I hope this message finds you well. I would like to request the cancellation of my subscription with EpicVIN. Unfortunately, due to changes in my financial situation, I am unable to continue with the service at this time.
Thank you for your assistance with this matter. Please confirm the cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
EpicVIN's subscription cancellation policy requires users to independently cancel their subscription through their personal account on epicvin.com by navigating to "Subscriptions" and selecting the cancellation option, with confirmation needed to complete the process. Subscriptions renew automatically unless canceled by the user, and fees are generally non-refundable, except in specific cases outlined by their refund policy, which includes requesting refunds within 14 days for valid reasons. Contacting support alone does not count as cancellation.
To cancel your EpicVIN subscription, you need to log in to your account, which requires your password. If you don't remember your password, you can reset it by clicking 'Forgot your password?' on the login page, then entering your registered email to receive a reset link. There doesn't appear to be an option to cancel the subscription without logging in or providing your password. You can reset your password here: https://epicvin.com/register
- Unexpected high charges after a low initial fee (e.g., $1 trial followed by $99 or $100 subscription charge).
- Misleading or unclear subscription terms, customers believed they were purchasing a one-time report, not a recurring subscription.
- Lack of clear upfront disclosure about subscription or auto-renewal terms.
- Unauthorized billing for ongoing subscriptions without explicit consent.
- Difficulty cancelling subscriptions, including requiring a desktop browser instead of a phone.
- Refusal to issue refunds, with the company often offering unwanted store credits instead.
- Receiving empty or duplicate reports, leading to refund requests.
- Billing process described as deceptive, misleading, and unfair by customers.
- Customers cancel after gathering necessary information to avoid continued subscription fees.
- Company unresponsive or unhelpful customer service regarding cancellations and refunds.
EpicVIN requires cancellations to be done directly through your personal account on their website; emails or calls do not count as official cancellation. Subscription fees are non-refundable, so cancel before the trial ends or subscription renewal to avoid being charged. Refunds are only given under strict conditions, such as empty reports or duplicate charges, and not for general dissatisfaction or failure to cancel on time, which can be a significant landmine to watch out for.
Before cancelling your EpicVIN subscription, note that subscription fees are non-refundable except under specific conditions such as receiving an empty report or being charged twice for the same report. Cancelling after the subscription renewal date does not qualify for a refund. Once cancelled, you will lose access to EpicVIN's vehicle history reports and related services that require an active subscription. Refund requests must be made within 14 days of the transaction and are subject to review, with possible deductions for the cost of a full vehicle report if the subscription has already been activated.
- User login credentials (email, Facebook, or Google account used for registration)
- Access to your EpicVIN account dashboard
- Personal details such as your registered email address
- Your subscription or account number (visible after logging in)
- Payment method details (such as PayPal transaction ID or last 4 digits of credit/debit card, especially for refund/cancellation verification)
- First and Last Name (for customer support or refund requests)
- Date of purchase (if seeking a refund)
- Reason for cancellation or refund (when contacting customer support)
- Vehicle VIN (if your request is related to a specific report or refund)
- Screenshots or documentation as proof (recommended if your account status does not update after cancellation)
We've actually written a step by step guide on how to get a refund from EpicVIN. Check it out!
The Easiest Way to Cancel EpicVIN
If you’re frustrated trying to cancel your subscription, membership, or bill from EpicVIN—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to EpicVIN?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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