Epoch EU Ltd is a financial firm that mainly helps with managing different ways of making payments, like credit and debit cards, cheques, travelers' cheques, and electronic money. If you see a charge or subscription from them, it's likely related to them handling payments or money management services. They help make sure these payment methods work smoothly for consumers and businesses. So, if you get billed by them, it's probably for using or managing one of these payment services.
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The cancellation process is straightforward, either by filling out the 'Find My Purchase' form on the Epoch website or by contacting their 24/7 helpline, making it quite easy for consumers to cancel their subscription.
Estimated Time
On average, it takes
15 minutes
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minutes to cancel a Epoch EU Ltd subscription.
How to Cancel Epoch EU Ltd: Step by Step
If you purchased through Epoch EU Ltd:
- Go to the official Epoch website and find the section labeled "Find My Purchase."
- Fill in the required details in the form provided on that page.
- Check your email for a confirmation message of your cancellation. Make sure to use the email associated with your account.
- Contact customer support if you encounter any issues:
- Call their 24/7 Helpline at (800) 893-8871.
- Email support at billing@epoch.com.
Tips & Tricks for Canceling Epoch EU Ltd
- Call the Epoch customer service phone number (1-800-893-8871) directly to request cancellation, as phone contact is faster and more effective than relying solely on online forms.
- Have all your account information handy: name, address, email, password, and credit card details (first six and last four digits) to expedite the cancellation process.
- Be persistent and firm in your language: clearly state you want to cancel to avoid being put on hold or deferred; repeat your cancellation request if necessary.
- Use the “Find My Purchase” form on epoch.com as a backup, but prioritize phone contact since users report phone calls get quicker responses.
- Contact your bank or credit card provider to dispute any further charges if Epoch charges continue after cancellation requests.
- Time your cancellation calls during business hours to improve chances of reaching a live representative and completing the cancellation.
- Escalate by asking to speak to a supervisor if frontline customer service is uncooperative or delays cancellation.
- Document all interactions, including dates, times, and names of representatives for proof in case of billing disputes or further issues.
- Watch for billing descriptors on statements to identify Epoch charges, such as "EPOCH.COM*LATOURAINE" or "EPOCH.COM *MGBILLIN" to track and monitor unauthorized payments.
Epoch EU Ltd Customer Service Info
If you need assistance, here's how you can get in touch with Epoch EU Ltd's support team.
Cancel Epoch EU Ltd Script
Script
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Dear Epoch EU Ltd Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Due to personal reasons, I have decided to discontinue my membership and no longer wish to be billed for the upcoming renewal period.
I appreciate the services provided thus far, but at this time, I need to prioritize other commitments. Please confirm the cancellation at your earliest convenience.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Epoch EU Ltd's membership or subscription cancellation can be done through their payment solution, Epoch Payment Solutions, by using the 'Find My Purchase' form on their website or by contacting them directly via phone at 1 (800) 893-8871. To cancel, members need to provide their personal details and partial credit card information. This process allows members to effectively end their subscription or billing.
You do not need your password to cancel your subscription with Epoch EU Ltd (gfsc.gg). To cancel, you can contact Epoch through their website, email, or phone, and you will need to provide any two of the following: your email address used when joining, credit card number, member ID, or username. If you want to proceed online, you can visit their cancellation page here: https://epoch.com/find_purchase?ref=bl
- Lack of disclosure about content access limitations before purchase, especially for trial memberships.
- Consumers being charged for memberships they believed were trials or that they had canceled.
- Refund refusals based on policy that Epoch is only a third-party payment processor and not responsible for website content or operating decisions.
- Difficulty or refusal to investigate refund claims without involving the content website directly.
- Reports of unauthorized or fraudulent charges, with some refunds given only after complaints.
- Dissatisfaction with customer service, including impolite or threatening behavior from merchants and lack of resolution from Epoch.
- Confusion over trial membership conversions to paid memberships leading to unexpected charges.
- Challenges in canceling memberships, including requirement to use self-service tools or contact customer service directly.
- Frustration over multiple trial memberships and related unexpected charges.
- Epoch sometimes provides refunds as a one-time courtesy after complaints filed with the Better Business Bureau (BBB).
- Consumers advised to contact card issuers to block future charges if disputes remain unresolved with merchants.
Epoch EU Ltd typically binds customers to an initial service term specified in the order form, with automatic renewal for the same duration unless a 60-day written notice of non-renewal is given before the term ends. Early cancellation is restricted; termination requires cause with a 30-day written notice and does not relieve you from paying accrued fees or pre-paid fees, which are non-refundable. Additionally, fees may increase by up to 5% on renewals, and there can be suspension of services for overdue payments, making it important to be aware of these contractual lock-ins and notification requirements to avoid unexpected charges or service interruptions.
Before cancelling a subscription, membership, or bill with Epoch EU Ltd, it's important to know that once you cancel, you will lose access to the services or content provided under that subscription. Depending on the specific product or service, this could include access to digital content, tools, or premium features offered by Epoch. You should also be aware of any potential billing cycles or cancellation policies that might affect when the cancellation takes effect or if there are any early termination fees. For cancellation, you typically need to provide personal details and contact Epoch directly via their support channels.
- Name used for the subscription
- Address associated with the account
- Email address linked to the membership
- Password for the relevant account (if canceling online)
- The first six and last four digits of your credit card used for billing
We've actually written a step by step guide on how to get a refund from Epoch EU Ltd. Check it out!
The Easiest Way to Cancel Epoch EU Ltd
If you’re frustrated trying to cancel your subscription, membership, or bill from Epoch EU Ltd—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Epoch EU Ltd?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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