Epoch Master is a company that deals with hazardous chemicals, offering services like handling, logistics, and storage. They focus on providing customers with quality products, good prices, and reliable delivery on time. They operate globally mainly in basic chemicals, food additives, feed additives, and special chemicals. If you see a charge from them, it might be related to purchasing these kinds of chemical products, but they don't seem to offer typical consumer subscriptions or billing services.
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Cancelling a subscription with Epoch-Master involves either filling out a form or calling a customer service number, both of which are straightforward and well-documented. However, the need to provide specific personal and credit card details adds a slight complexity, so it is not the easiest possible process.
Estimated Time
On average, it takes
15 minutes
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minutes to cancel a epoch-master subscription.
How to Cancel epoch-master: Step by Step
If you purchased through Epoch Payment Solutions:
- Go to the Find My Purchase section on their official website.
- Fill out the cancellation form with your information:
- Your name
- Your address
- Your email address
- Your account password
- The first six and last four digits of your credit card
- Check your registered email for a confirmation of the cancellation.
If you purchased through Phone Support:
- Dial 1-800-893-8871 to reach Epoch Payment support.
- Be prepared to provide the following information:
- Your name and account details.
- Request to cancel your subscription clearly and directly.
- Ask for a confirmation of the cancellation during the call.
If you purchased through Email:
- Compose a formal cancellation request email.
- Send it to billing@epoch.com.
- Make sure to include:
- Your account details.
- A request for written confirmation of your cancellation.
- Follow up if you do not receive a confirmation within a few days.
If you purchased through Online Account Management:
- Log in to your Epoch account on their website.
- Navigate to the account settings or subscription management section.
- Follow the prompts to confirm the cancellation of your subscription.
- Check for confirmation via email or notification in your account.
Tips & Tricks for Canceling epoch-master
- Claim you need to update credit card details: This often prompts a quick response and an easy cancellation from the customer service.
- Be persistent and escalate: If frontline customer service resists cancellation, insist on speaking to a supervisor or higher level representative.
- Call during business hours: Contact customer service at the start of their operating hours for potentially shorter wait times and more attentive service.
- Use clear, firm language: Clearly state that you want to cancel immediately and do not wish to be charged further.
- Document all communications: Keep records of dates, times, and the names of representatives you speak with for potential disputes.
- Be prepared for a wait: Customers report long hold times—plan accordingly so you can stay on the line until cancellation is confirmed.
- If paying through third parties like PayPal: Monitor your transactions closely and dispute any unauthorized charges.
- Using the "gift" excuse: Some users report that stating the subscription was a gift and they do not want it can sometimes aid in cancellation without issues.
- Try different contact methods: If phone calls are ineffective, attempt reaching out via email or online support forms.
- Warning of disputes or chargebacks: Some users find mentioning potential dispute or chargeback can accelerate cancellation.
epoch-master Customer Service Info
If you need assistance, here's how you can get in touch with epoch-master's support team.
Cancel epoch-master Script
Script
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Dear Epoch Master Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Unfortunately, due to unforeseen circumstances, I am no longer able to continue with my membership at this time.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Please confirm once it has been completed.
Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Epoch Master (epoch-master.com) does not publicly provide details about their membership, subscription, or bill cancellation policy on their website or in indexed search results. For specific information, it is recommended to contact their customer support directly.
You will need your password to log into your Epoch account on epoch-master.com in order to cancel your subscription through the online dashboard. The cancellation process requires you to enter your email and password associated with your account to access the 'Cancel Account' option. If you've forgotten your password, you can reset it at this link: https://www.epoch.com/reset-password. Alternatively, you can contact customer support via phone or chat for help, but they may require identity verification.
- Cost concerns: Unexpected or high recurring charges that strain personal budgets.
- Lack of usage: Customers do not use the subscription enough to justify the cost.
- Service dissatisfaction: Declining quality or relevance of the product or service.
- Better alternatives: Availability of cheaper or superior options in the market.
- Changing financial situations: Economic changes leading customers to cut non-essential expenses.
- Complex cancellation process: Frustration with difficulty in cancelling prompts customers to abandon the subscription.
- No perceived value: Subscription no longer meets customer expectations or needs.
- Price increases: Rising subscription fees causing customers to reconsider their commitment.
- Technical issues: Problems with the service or product usability.
- Limited content or features: Insufficient offerings to keep customers engaged or satisfied.
The main trick to watch out for with epoch-master subscriptions is that you must cancel before the next billing cycle begins, or you will be charged for that cycle and the cancellation will only take effect afterward. Also, all payments are non-refundable, and no prorated refunds are given for cancellations mid-cycle. You must give at least one business day's notice before canceling, and refunds are extremely rare and discretionary with an additional $10 handling fee if issued.
Before cancelling your subscription, membership, or bill for epoch-master (epoch-master.com), be aware that you will lose access to all exclusive content and specific features tied to your subscription immediately after cancellation. Your access typically continues until the end of your current billing cycle, but you will no longer be able to use member-only services or receive updates and special content thereafter. Also, consider any changes to your user data or account status that might occur, such as loss of saved settings or preferences. It's important to review any refund policies and cancellation terms on the website to understand if you are eligible for any pro-rated refunds or if you need to contact customer service to finalize cancellation.
- Name used for the subscription
- Address associated with the account
- Email address registered with the subscription
- Password for account access (if accessing online)
- First six and last four digits of credit card used for the payment
We've actually written a step by step guide on how to get a refund from epoch-master. Check it out!
The Easiest Way to Cancel epoch-master
If you’re frustrated trying to cancel your subscription, membership, or bill from epoch-master—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to epoch-master?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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