Epocrates is a medical reference app that provides useful tools like drug information, interaction checks, pill identification, and clinical guidelines. They offer a free basic version and a premium subscription called epocrates+ that gives you advanced clinical support, including detailed disease info, alternative medicines, lab tests info, and diagnostic codes. If you subscribe, your payment may come through Apple or Google if you subscribed via their apps, or directly through epocrates.com if you subscribed online. You might see charges from them if you have an active epocrates+ subscription, and you can manage or cancel it anytime through your device or the website.
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The cancellation process for Epocrates subscriptions is relatively straightforward and clearly outlined on their website, with direct options to cancel via the Epocrates website, Apple App Store, or Google Play depending on the purchase platform. The steps involve simple navigation through account settings and subscription management, making it not very difficult for a consumer to cancel their subscription.
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How to Cancel epocrates: Step by Step
If you purchased through epocrates.com:
- Log in to epocrates.com.
- Click on the icon with your initials (top right corner).
- Select "Account" from the dropdown menu.
- Click on "Payment & Subscription."
- Select "Cancel Subscription."
If you purchased through the Apple App Store:
- Open the epocrates mobile app.
- Tap the profile icon.
- Select "Manage Profile."
- Tap on "Manage epocrates+ Subscription." This will redirect you to your Apple account's Subscriptions section.
- Select the epocrates subscription and follow the prompts to cancel.
- Alternatively, go to your device's Settings.
- Tap your Apple account icon.
- Find "Subscriptions" and select it.
- Locate the epocrates subscription and tap "Cancel Subscription."
If you purchased through Google Play Store:
- Open the epocrates mobile app.
- Tap the profile icon.
- Select "Manage Profile."
- Tap on "Manage epocrates+ Subscription." This will redirect you to your Google Play account's Subscriptions section.
- Select the epocrates subscription and follow the prompts to cancel.
- Alternatively, open the Google Play Store.
- Tap your profile picture.
- Navigate to "Payment and Subscriptions."
- Find "Subscriptions" and select it.
- Locate the epocrates subscription and tap "Cancel Subscription."
Tips & Tricks for Canceling epocrates
- Persistently send cancellation emails to support@epocrates.com if initial attempts fail.
- Use clear, concise language stating you want to immediately cancel and stop all future billing.
- Request confirmation emails after cancellation for proof.
- Cancel through the Epocrates website or app by navigating to subscription settings, but prepare for possible glitches.
- If purchased via Apple or Google Play, cancel through those platforms to avoid continued billing.
- Contact customer support multiple times using different channels if available (email, app support, website).
- Escalate by publicly posting on social media or forums to prompt faster response.
- Contact your bank to block future payments if subscription charges continue, even if they may not always stop recurring charges without card cancellation.
- Attempt cancellation at the end of billing cycles to avoid being charged for the next month or year.
- Remain patient and persistent, as users report the process is often time-consuming and challenging.
epocrates Customer Service Info
If you need assistance, here's how you can get in touch with epocrates's support team.
Cancel epocrates Script
Script
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Dear Epocrates Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription to Epocrates. Due to changes in my current professional needs, I no longer find it necessary to maintain my subscription.
I appreciate the services provided, but I do not wish to continue with the renewal. Please confirm the cancellation of my subscription and ensure that no further charges are made to my account.
Thank you for your assistance. I look forward to your prompt response.
Best regards,
Frequently Asked Questions
Epocrates subscription cancellation depends on the purchase platform: through epocrates.com, cancel via the account settings under "Payment & Subscription"; for Apple App Store or Google Play Store, cancel through the respective platform's subscription management settings. Cancelling stops future renewals but does not remove current access or provide refunds. It's advised to cancel at least 24-48 hours before the next renewal to avoid being charged.
Yes, you do need your password to log in to your Epocrates account on epocrates.com to cancel a subscription purchased through their website. Once logged in, you can navigate to your Account, then to the Payment & Subscription section, and click Cancel Subscription. If you don't remember your password, you can reset it at https://www.epocrates.com/account.do by using the sign-in page's password reset option. For subscriptions purchased through the Apple or Google Play stores, cancellations are done through those platforms, not Epocrates directly, so no Epocrates password is needed for those.
- Difficult and time-consuming cancellation process compared to easy sign-up.
- Continued billing despite cancellation requests, causing unwanted charges.
- Retirement or no longer needing the service as a reason for cancellation.
- High subscription cost, considered too expensive by users.
- Dislike of app performance issues, such as slow startup and slow updates.
- Limited information available for free users, prompting desire to cancel paid subscription.
- Concerns about association with pharmaceutical companies affecting trust in the app.
- Dislikes with user interface, such as difficulty finding features (e.g., home screen button).
- App information overload making it unpleasant for some users.
Epocrates allows you to cancel your subscription at any time without contracts, lock-ins, or early-cancellation fees. However, cancelling only stops future renewals and does not refund your current subscription period. It's important to cancel at least 24-48 hours before your renewal date to avoid being charged again. Refunds are only guaranteed within 14 days of purchase and handled differently depending on whether you bought through Epocrates directly, Apple, or Google Play.
- Epocrates account login credentials (username and password)
- Access to the Epocrates website or mobile app
- Knowledge of where the subscription was purchased (Epocrates.com, Apple App Store, or Google Play Store)
- Ability to navigate to the profile/account settings
- Ability to access "Payment & Subscription" or subscription management section
- If purchased via Apple or Google Play: Access to the corresponding Apple ID or Google account
- Device with the appropriate app store (Apple/Google Play) if purchased via mobile
- Optionally, access to Epocrates customer support email or help section
- Awareness that cancellation stops future renewals, not current access or refunds
- Cancelling at least 24-48 hours before the renewal date to avoid charges
We've actually written a step by step guide on how to get a refund from epocrates. Check it out!
The Easiest Way to Cancel epocrates
If you’re frustrated trying to cancel your subscription, membership, or bill from epocrates—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to epocrates?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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