Epos Now provides easy-to-use point-of-sale (POS) systems mainly for businesses like shops and restaurants to handle sales and payments. They offer software subscriptions that give you access to their POS system, updates, and support. When you see a bill from Epos Now, it's usually for this subscription service to keep your system running smoothly and efficiently. They also offer payment processing services to make taking payments simple and secure.
Difficulty
12345
678910
Easy
Medium
Very Hard
Cancellation requires giving written notice at least one calendar month in advance, with specific conditions for fixed-term contracts including potential termination fees and the need for acceptance by an authorized officer, which adds to the complexity and time required.
Estimated Time
On average, it takes
30 minutes
00
00
minutes to cancel a Epos Now subscription.
How to Cancel Epos Now: Step by Step
If you purchased through Epos Now directly:
- Log in to your Epos Now account using your credentials.
- Once logged in, navigate to the Account Settings section.
- Locate the Subscriptions or Billing tab.
- Find the subscription you wish to cancel and select Manage Subscription.
- Choose the option to Cancel Subscription.
- Follow the prompts to confirm your cancellation.
- Check your email for a confirmation message regarding the cancellation.
If you purchased through a gift card:
- Contact Epos Now customer support directly.
- Provide your gift card details and request cancellation.
- Follow any instructions provided by the customer support representative.
If you purchased through a third-party billing service (like PayPal):
- Log in to your PayPal account.
- Navigate to Activity and find the transaction related to Epos Now.
- Select the transaction and look for the option to Manage Subscription or Cancel.
- Follow the prompts to cancel the subscription through PayPal.
- Check for confirmation of cancellation in your PayPal messages.
Tips & Tricks for Canceling Epos Now
- Attempt cancellation online multiple times during off-peak hours to avoid site glitches and slow loading.
- Document all communication with support via screenshots, emails, and timestamps to build a case if needed.
- Insist on written confirmation of cancellation via email or official support ticket.
- Use calm but firm language emphasizing contract terms and your right to cancel.
- Follow up persistently as customer service can be slow to respond or may not call back as promised.
- Escalate to supervisors or managers if frontline agents are unhelpful; request escalation explicitly.
- Contact via multiple channels including phone, email, and social media to increase visibility of your cancellation request.
- Warn about potential financial dispute or chargeback if billing continues after cancellation attempts.
- Be aware of hidden fees and challenge unfair charges if the company tries to bill for unused services or inactivity fees.
- Cancel at the end of a billing cycle to minimize charges and leverage timing for smoother cancellation.
- Uninstall related software or apps if instructed, but confirm that this action alone cancels billing.
- Consider leveraging consumer protection laws or dispute charges with your payment provider as a last resort.
Epos Now Customer Service Info
If you need assistance, here's how you can get in touch with Epos Now's support team.
Cancel Epos Now Script
Script
Copy
Dear Epos Now Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to a change in my business needs. I appreciate the services provided; however, I am currently seeking alternatives that better align with my requirements.
Please confirm the cancellation of my subscription and let me know if you need any further information from my side.
Thank you for your understanding.
Best regards.
Frequently Asked Questions
Epos Now's subscription cancellation policy requires customers to notify them with at least 30 days' prior written notice to terminate the Subscription Contract. If canceled during the Hardware as a Service (HaaS) period, customers must return any hardware and pay the remaining balance for the period. No refunds are provided upon termination, and hardware must be returned within 10 working days to avoid additional charges.
To cancel your subscription with Epos Now, you typically need to manage it through their subscription and billing system, which requires you to have access to your account and password. However, if you prefer, you can also cancel your subscription by contacting Epos Now's customer support phone line at 1-855-434-3767 (US toll-free). If you don't remember your password, you can reset it at this URL: https://www.eposnow.com/account/reset-password. So while phone support is available, having your password or resetting it is usually necessary for subscription cancellation.
- High cancellation fees and difficulty in canceling services
- Unauthorized or unexpected charges after contract termination
- Poor customer support including lack of training and inadequate assistance
- Unusable hardware and software leading to operational issues
- Contractual issues such as confusing or unfavorable contract terms
- Delayed delivery of equipment and poor communication
- Frustration from unresolved issues being passed between departments
- Inactivity fees charged even for services not activated
Epos Now typically requires users to commit to contracts that can include minimum fixed terms (such as 36 months for certain Care Plans). Canceling early usually incurs an early termination fee equal to the outstanding balance on the contract. Users should be aware that subscriptions may auto-renew unless canceled 30 days prior to the end of the contract period, and while some plans can be canceled, fees for the entire term may still be due, making immediate cancellations costly or restricted.
Before cancelling your Epos Now subscription, it's important to know that any charges owed become immediately payable and there are typically no refunds. After cancellation, you will have a 30-day window to download your data from the Epos Now system, after which your data may be permanently deleted and unrecoverable. Additionally, once your subscription ends, your software access will be restricted and you will lose access to all features associated with your subscription. Make sure to securely back up your data within the 30 days and consider any outstanding payments before cancelling.
- Customer account details (such as account number or login information)
- Full name and registered contact information (email address and/or phone number on file)
- Subscription or contract reference number (specific to your Epos Now services)
- Written notice of cancellation (for some contracts, must be provided in writing, usually 30 days in advance)
- Reason for cancellation (may be requested by support, but not always required)
- Return of any equipment (such as tills or hardware, within 10 days or as specified by contract)
- Settlement method for outstanding balances or early termination fees (if required by contract)
- Confirmation of successful cancellation (obtain written confirmation from Epos Now support)
- Contact Epos Now support (via live chat, phone, or written email/letter as per contract requirements)
We've actually written a step by step guide on how to get a refund from Epos Now. Check it out!
The Easiest Way to Cancel Epos Now
If you’re frustrated trying to cancel your subscription, membership, or bill from Epos Now—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Epos Now?
EPOS NOW, EPOSNOW PAYMENTS, EPOSNOW, EPOSNOW UK, EPOSNOW RECEIPT, EPOS NOW SALES, EPOSNOW TRANSACTION, EPOSNOW PAYOUT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
