Can I Cancel Epos Now at Any Time?

Epos Now typically requires users to commit to contracts that can include minimum fixed terms (such as 36 months for certain Care Plans). Canceling early usually incurs an early termination fee equal to the outstanding balance on the contract. Users should be aware that subscriptions may auto-renew unless canceled 30 days prior to the end of the contract period, and while some plans can be canceled, fees for the entire term may still be due, making immediate cancellations costly or restricted.

Why Do People Cancel Epos Now?

High cancellation fees and difficulty in canceling servicesUnauthorized or unexpected charges after contract terminationPoor customer support including lack of training and inadequate assistanceUnusable hardware and software leading to operational issuesContractual issues such as confusing or unfavorable contract termsDelayed delivery of equipment and poor communicationFrustration from unresolved issues being passed between departmentsInactivity fees charged even for services not activated

What Information Do I Need to Cancel Epos Now?

Customer account details (such as account number or login information) Full name and registered contact information (email address and/or phone number on file) Subscription or contract reference number (specific to your Epos Now services) Written notice of cancellation (for some contracts, must be provided in writing, usually 30 days in advance) Reason for cancellation (may be requested by support, but not always required) Return of any equipment (such as tills or hardware, within 10 days or as specified by contract) Settlement method for outstanding balances or early termination fees (if required by contract) Confirmation of successful cancellation (obtain written confirmation from Epos Now support) Contact Epos Now support (via live chat, phone, or written email/letter as per contract requirements)

What Should I Know Before Cancelling Epos Now?

Before cancelling your Epos Now subscription, it's important to know that any charges owed become immediately payable and there are typically no refunds. After cancellation, you will have a 30-day window to download your data from the Epos Now system, after which your data may be permanently deleted and unrecoverable. Additionally, once your subscription ends, your software access will be restricted and you will lose access to all features associated with your subscription. Make sure to securely back up your data within the 30 days and consider any outstanding payments before cancelling.

What is Epos Now's Cancellation Policy?

Epos Now's subscription cancellation policy requires customers to notify them with at least 30 days' prior written notice to terminate the Subscription Contract. If canceled during the Hardware as a Service (HaaS) period, customers must return any hardware and pay the remaining balance for the period. No refunds are provided upon termination, and hardware must be returned within 10 working days to avoid additional charges.

Do I Need My Epos Now Password to Cancel?

To cancel your subscription with Epos Now, you typically need to manage it through their subscription and billing system, which requires you to have access to your account and password. However, if you prefer, you can also cancel your subscription by contacting Epos Now's customer support phone line at 1-855-434-3767 (US toll-free). If you don't remember your password, you can reset it at this URL: https://www.eposnow.com/account/reset-password. So while phone support is available, having your password or resetting it is usually necessary for subscription cancellation.

Can I Get a Refund from Epos Now?

We've actually written a step by step guide on how to get a refund from Epos Now. Check it out!

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How To Cancel Your Epos Now Subscription (2026)

This article and service are not officially affiliated with Epos Now

Bella Khan, Subscription Cancellation Expert

Published January 28, 2026

Last updated on April 7, 2026

5 min read

Difficulty

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Easy Medium Very Hard

Cancellation requires giving written notice at least one calendar month in advance, with specific conditions for fixed-term contracts including potential termination fees and the need for acceptance by an authorized officer, which adds to the complexity and time required.

Estimated Time

On average, it takes 00 30 minutes to cancel a Epos Now subscription.

How to Contact Epos Now

If you need assistance, here's how you can get in touch with Epos Now's support team.

Phone

The phone is not available.

The email is not available.

Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Epos Now subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Epos Now account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Epos Now online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.