Europcar offers a flexible car subscription service called myEuropcar, which is a smart alternative to leasing or buying a car. You can choose how long you want to subscribe, from 1 to 12 months minimum, and then it renews monthly until you cancel. The monthly fee covers things like maintenance, insurance, roadside assistance, and taxes, so there are no extra surprises, though you pay fuel costs separately. They bill you monthly in advance by credit card, and there's a refundable deposit of $750. It's a convenient way to drive newer cars without long-term commitment or ownership hassles.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation process for Europcar subscriptions is fairly straightforward, as users can cancel directly through the Europcar On Demand App by deleting their profile. There is a clear process with minimal steps and no complicated procedures, making it relatively easy, though not instantaneous since there might be a notice period or potential customer service inquiries.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a Europcar subscription.
How to Cancel Europcar: Step by Step
If you purchased through Europcar directly:
- Send a written cancellation request to Europcar Group UK Limited, James House, 55 Welford Road, Leicester, LE2 7AR.
- Make sure the cancellation is sent within fourteen (14) working days after receiving the subscription confirmation email.
- Keep proof of postage for your records.
- If you have already received your EuropcarClub membership card, return it immediately.
- If your cancellation is within the time limit, you will be fully reimbursed via your credit card.
If you purchased a Privilege Club membership:
- Log in to your Europcar account.
- Navigate to the Privilege Club section.
- Look for the option to view, modify, or cancel your membership.
- Follow the on-screen instructions to complete the cancellation process.
If you purchased through a Commercial Agreement:
- Send a cancellation request to admventas.es@europcar.com.
- Include your membership details in the email.
- Wait for confirmation of your cancellation from Europcar.
Tips & Tricks for Canceling Europcar
- Take detailed photos and videos of the car (inside and out) upon pickup and return; get any existing damages documented and signed off by Europcar employees to avoid wrongful damage charges.
- Return the car and keys in person to an employee if possible to avoid liability after return; if keys are dropped in a box, you remain liable until the station reopens.
- Use disposable credit cards to prevent unauthorized charges after cancellation or return.
- Be very aware of extra charges like exceeding kilometers, refuelling before return, returning to the same station, and parking tickets, which Europcar charges aggressively.
- Prepare for upselling pressure on insurance or upgrades from employees, which can add unwanted costs.
- Expect poor and unresponsive customer service; persistence through multiple emails and calls with documented evidence is often necessary when disputing charges or seeking refunds.
- For cancellations, consider making a "non-guaranteed" reservation to avoid cancellation fees, though the reservation can be canceled by Europcar if you don't show within an hour.
- Disputing charges through credit card companies is usually unsuccessful as charges are often contractually agreed to during booking.
- Check prices regularly prior to the trip and use cancellation and rebooking tactics if prices drop to save money on bookings.
- Escalate issues patiently over time, including emailing customer service in different countries (like Norway and the UK) when getting refunds, as it may take weeks to see results.
- Avoid prepaying when possible due to limited recourse for refunds later.
- Use reputable booking agents like Wisecars which might offer better support and cancellation handling than Europcar directly.
- Be aware to document everything and keep proof to escalate disputes and complaints effectively.
Europcar Customer Service Info
If you need assistance, here's how you can get in touch with Europcar's support team.
Cancel Europcar Script
Script
Copy
Dear Europcar Team,
I hope this message finds you well. I am writing to request the cancellation of my car subscription due to personal reasons that prevent me from utilizing the service as intended. I understand the terms regarding cancellation and would appreciate your assistance in processing this request promptly.
Thank you for your attention to this matter.
Best regards,
Frequently Asked Questions
Europcar allows commercial customers to cancel their subscription at any time by sending a cancellation request via email to admventas.es@europcar.com. Upon cancellation, the account will be closed within 15 business days after a 7-business-day notice. If a reduced rate was used, Europcar may adjust charges accordingly and invoice the customer at the standard public rate if necessary.
To cancel your Europcar subscription or booking, you generally need to access your Europcar account which requires your password. Cancellation can be done online through their website by logging into your account. If you've forgotten your password, you can reset it here: https://www.europcar.com/account/password-reset. Alternatively, if you booked by phone, you can contact their Reservation Centre directly to manage or cancel your booking, which may not require your password.
- Cancellation policy confusion: Customers often face unclear or varying cancellation policies depending on the country, leading to unexpected fees or refusal of refunds as seen with the French law application.
- Late cancellations and no-show fees: Cancelling too late or not showing up results in significant fees (e.g., 50 EUR cancellation fee or full rental price charged).
- Difficulties obtaining refunds: Refunds can be delayed, denied, or replaced with credit notes, causing frustration among customers who expected cash refunds.
- Customer service challenges: Difficulty reaching support, long response times, and convoluted communication channels obstruct cancellation and refund processes.
- Misleading booking terms: Lack of clarity regarding free cancellation windows and terms at booking leads to customers unknowingly incurring charges.
- Change of travel plans or cancellations due to unforeseen events: Customers who need to cancel due to changed or cancelled holidays expect flexibility which sometimes is not honored fully.
- Fees despite prepayment: Even when paying in advance, cancellations may still incur fees or result in refusal of cash refunds.
- Disputes over contract jurisdiction: Europcar sometimes uses the contract location argument to refuse refunds, complicating resolution.
- Last-minute cancellations or booking cancellations by Europcar: Unexpected cancellations by the company without proper compensation prompt refund requests.
- Requests for refunds on additional charges: Customers sometimes request refunds for damages or repairs paid out-of-pocket, complicating billing and refunds.
Europcar offers subscription and long-term rental services with some important conditions to be aware of. If you choose a plan with a minimum contract term (like 3 months or more), early termination can lead to paying the difference between the promised rate for the full term and the actual shorter term rate for the remaining months, essentially a penalty fee. However, Europcar also offers more flexible options like the SuperFlex plan, which allows rentals from one month or more with no lock-in contracts and no penalties for early cancellation, so you can typically cancel at any time without fees under those conditions. Be mindful to check which plan you subscribe to, as minimum term contracts do have early termination fees and require 24 hours notice for cancellation.
Before cancelling a Europcar subscription, note that you must provide a 24-hour notice period. If you cancel before the minimum subscription term ends, you will be liable to pay for the remaining months based on a rate difference calculation. After the minimum term, you will be billed only for the days used in the last month. When terminating, you are required to return the EuropcarFlex vehicle with a full tank. Additionally, if you require vehicle collection, fees apply depending on location. Canceling early or before notice may also incur penalties. These are important considerations that affect your financial liability and access to the rental vehicle service.
- Full name (surname and first name)
- Europcar driver identification number (if applicable to booking or account)
- Email address or physical address for confirmation of cancellation or any further correspondence
- Booking or subscription reference number (for the specific reservation, membership, or subscription)
- Details to identify your account or booking (such as the location and date of your most recent vehicle rental or subscription start date)
- Return of membership card (for club subscriptions, if received—must be returned via post if cancelling membership)
- Completing termination/cancellation form (can be accessed via the link in your payment or billing email, for subscription plans)
- Notice period (usually 14 days’ notice for subscription terminations)
- Request made in writing (via email or via provided online cancellation form—sometimes physical mail is required for club memberships)
- Valid driver’s license (required if returning a vehicle in person for a subscription or during final handover)
We've actually written a step by step guide on how to get a refund from Europcar. Check it out!
The Easiest Way to Cancel Europcar
If you’re frustrated trying to cancel your subscription, membership, or bill from Europcar—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Europcar?
EUROPCAR.COM/UKE, EUROPCAR.COM/UK LEICESTER GBR, EUROPCAR.COM/UK, LEICESTER GBR, EUROPCARE-CAR - A EUROPCAR COM LONDON GB, EUROPCAR LONDON GB, EUROPCAR, GLOUCESTER GB, E-CAR - A EUROPCAR COMP, EUROPCAR MUENCHEN-FLUG DEU, EUROPCAR.COM/UK, LEICESTER, 3CPAYMENT*EUROPCAR UK 0 WATFORD, EUROPCAR.COM/UK, LEICESTER GREAT BRITAINE, EUROPCAR, RUWI, CREDIT ADJUSTMENT, EUROPCAR, LONDON GB, EUROPCAR DONCASTER GB, EUROPCAR MALLORCA ESP, EUROPCAR EDINBURGH GBR, 3CPAYMENT*EUROPCAR ITAL ROMA, 3CPAYMENT*EUROPCAR LOND LONDON, EUROPCAR UK RES CTER LEICESTER GB, EUROPCAR BERGERACE-CAR - A EUROPCARE, EUROPCAR DERBY GB, EUROPCAR FRANCE CO, EUROPCAR UK RES CTE, EUROPCAR, LUTON GB, MOTO NAXOS EUROPCARE, EUROPCAR UK RES CTER, EUROPCAR DUBLIN 9 IRL
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
