Eventbrite is a platform where you can find and publish events for free. They help connect people who want to attend events with those who organize them. If you're paying for an event ticket, you might see charges from Eventbrite because they handle ticket sales and payments, including fees for processing the purchase. They also offer a subscription called Eventbrite Pro for organizers, which adds extra marketing tools and email limits, starting at $15 a month.
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The process to cancel a subscription on Eventbrite is straightforward and involves simply visiting the billing settings page and clicking 'Cancel.' There is clear information and support available if issues arise, making it very easy for users to complete the cancelation quickly.
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minutes to cancel a Eventbrite subscription.
How to Cancel Eventbrite: Step by Step
If you purchased through Eventbrite directly:
- Log in to your Eventbrite account.
- Click on your profile icon in the top right corner.
- Select "Account Settings" from the dropdown menu.
- Navigate to the "Subscriptions" tab.
- Find the subscription you wish to cancel.
- Click on "Cancel Subscription" next to the relevant subscription.
- Follow the on-screen prompts to confirm the cancellation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select "Subscriptions".
- Find and select the Eventbrite subscription.
- Tap "Cancel Subscription" at the bottom of the screen.
- Confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the menu icon (three horizontal lines) in the top left corner.
- Select "Subscriptions".
- Find and select the Eventbrite subscription.
- Tap "Cancel Subscription".
- Follow the prompts to confirm the cancellation.
Tips & Tricks for Canceling Eventbrite
- Start cancellation requests early—at least 24-48 hours before the next billing cycle to avoid auto-renewal.
- Use clear, firm language such as “Please cancel my subscription immediately” and “I do not authorize any further charges.”
- Escalate by repeatedly contacting customer service if initial requests are ignored; persistence often works better than one-time contact.
- Contact Eventbrite via multiple channels (email, online chat, social media) to increase chances of response.
- Keep a record of all communications including dates, times, and names of representatives spoken to for potential disputes.
- Request written confirmation of cancellation and refund processing to have proof of your cancellation.
- When applicable, involve your bank or card issuer to dispute charges if Eventbrite continues billing post-cancellation.
- Be aware that refunds may take time or be denied; consider lodging complaints with consumer protection agencies or small claims court if necessary.
- Use the cancellation links in your confirmation email or your Eventbrite account dashboard to initiate cancellations.
- Event hosts often cannot process refunds directly; insist on dealing with Eventbrite’s billing support.
- Timing cancellations right before a renewal period can sometimes prevent unnecessary charges.
- Some users mention setting their cancellation request in a polite but firm tone gets better results than aggressive language.
Eventbrite Customer Service Info
If you need assistance, here's how you can get in touch with Eventbrite's support team.
Cancel Eventbrite Script
Script
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Dear Eventbrite Support Team,
I am writing to request the cancellation of my subscription for Eventbrite, associated with the account under the email address personal_email@example.com. I have enjoyed using Eventbrite's services, but due to financial reasons, I have decided to cancel my subscription. I understand that I may be subject to any terms and conditions regarding cancellation, and I am prepared to comply with these requirements.
Could you please confirm the cancellation of my subscription and provide details on the final billing cycle? I would appreciate information on any final charges I can expect, as well as confirmation that no additional charges will be made to my account moving forward.
Thank you for your assistance with this matter. I've appreciated the service provided by Eventbrite, and hope to possibly return as a customer in the future under different circumstances.
Best regards,
[Your Full Name]
[Your Contact Information]
Frequently Asked Questions
Eventbrite allows you to cancel your subscription at any time, with access retained until the end of the current paid subscription period. However, all sales are final and no refunds are given for the subscription fees of the current period upon cancellation. You can restart your subscription anytime by logging back in and renewing it.
You do need your password to cancel your subscription or close your Eventbrite account, as the process requires logging in to your account to access the Account Settings and select Close Account. If you have forgotten your password, you can reset it easily by visiting the Eventbrite reset password page here: https://www.eventbrite.com/reset-password. This will allow you to regain access and proceed with canceling your subscription or closing your account.
- Weather complications: extreme weather, large storms (hurricanes, blizzards), dangerous travel conditions, lack of venue coverage for bad weather.
- Low attendance: insufficient ticket sales to cover costs, even after offering the cheapest tickets or venues.
- Unforeseen complications: transportation issues (e.g., airline delays), illness of key participants, pandemic-related restrictions or impacts.
- Event cancellation or postponement: organizers cancel or postpone events, leading to refund requests.
- High fees and charges: dissatisfaction with Eventbrite's high ticketing fees and additional charges for hosts.
- Poor customer service: complaints about non-responsive or poor customer support from Eventbrite.
- Organizer policies: Different refund policies set by event organizers affect refund and cancellation experiences.
Eventbrite allows you to cancel your subscription at any time, but be aware that their policy states "ALL SALES ARE FINAL," meaning you will not receive any refund for the current subscription period after cancellation. You retain access until the end of that paid period, but there are no refunds, contracts, lock-ins, or early-cancellation fees—just no refunds. This is the main pain point: once you pay for a period, you cannot get that money back if you cancel early.
Before cancelling an Eventbrite subscription, know that all sales are final and you will not receive a refund for any paid subscription period. Upon cancellation, you will lose access to subscription features such as advanced event management tools and insights that come with paid plans. Additionally, even if you uninstall any associated applications or leave linked services, the subscription won't be cancelled until you formally do so through Eventbrite, and you will still be responsible for any incurred charges. It's important to cancel at least one day prior to your subscription renewal date to avoid being charged for the next period.
We've actually written a step by step guide on how to get a refund from Eventbrite. Check it out!
The Easiest Way to Cancel Eventbrite
If you’re frustrated trying to cancel your subscription, membership, or bill from Eventbrite—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Eventbrite?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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