eVoice is a virtual phone service that gives you a separate business phone number on your existing phone, so you can keep work and personal calls separate without needing an extra device. They offer features like call routing, auto attendant, and SMS texting, and you can start using it for as little as $14 a month with no long-term contract required. You might see charges from them if you have a subscription for these services or added features like a live receptionist or international calling. Billing happens monthly, and prices don’t include taxes or fees.
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The cancellation process for eVoice is straightforward, involving logging into the account, navigating to the Billing section, and selecting Cancel Account, or alternatively canceling through Apple or Google Play subscriptions if billed via those platforms. This process is relatively easy and clear, without complicated obstacles, but it does require a few steps and some familiarity with account navigation, justifying a low difficulty score.
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minutes to cancel a eVoice subscription.
How to Cancel eVoice: Step by Step
If you purchased through eVoice directly:
- Log in to your eVoice account on the website.
- Navigate to the Account Settings section.
- Click on the Billing tab.
- Locate the Cancel Account option.
- Follow the prompts to confirm the cancellation.
If you purchased through Customer Service:
- Call the eVoice customer service at (877) 581-5789.
- Speak with a representative and request to cancel your account.
- Make sure to ask for a cancellation number to confirm your cancellation.
If you purchased through the mobile app:
- Open the eVoice app and log into your account.
- Go to the Account Manager section.
- Select Billing.
- Click on Cancel Account.
- Follow the prompts to complete the cancellation process.
Tips & Tricks for Canceling eVoice
- Cancel only during business hours (Monday to Friday, 8 AM to 8 PM ET) to actually reach a representative.
- Be patient with online cancellation as the eVoice website can time out, requiring multiple attempts to complete cancellation.
- Prepare to speak to a retention specialist who will try to keep your subscription; stay firm and polite when insisting on cancellation.
- Have your account details ready including administrator username and password for smoother interaction.
- Use explicit language: repeatedly say "no thanks, cancel the account" to avoid confusion or retention pitches.
- Do not rely on email or online forms alone, as these methods may not lead to actual cancellation.
- Download voicemails or port your number out before cancelling if you want to keep your number.
- Consider stopping payment through your bank if the cancellation process is too difficult or prolonged.
- Expect no prorated refunds, so time your cancellation close to your billing cycle end to avoid extra charges.
- If cancelling by phone: prepare for long wait times and multiple affirmations that you want to cancel.
eVoice Customer Service Info
If you need assistance, here's how you can get in touch with eVoice's support team.
Cancel eVoice Script
Script
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Dear eVoice Support,
I hope this message finds you well. I am writing to formally request the cancellation of my eVoice subscription. Unfortunately, I've found that I no longer require your services due to changes in my business needs.
I would appreciate your confirmation of this cancellation and any details regarding the final billing statement. Thank you for your prompt assistance in this matter.
Best regards,
[Your Name]
Frequently Asked Questions
eVoice allows account cancellation by an Administrator through their online account or via app store subscription management if billed through Apple or Google Play. There are no contracts or cancellation fees, and users can cancel at any time. However, there are no refunds for pre-paid annual accounts after the first 30 days or for inactivity, and numbers are held temporarily before reassignment unless ported to another carrier.
To cancel your eVoice subscription, you do need your administrator username and password to log into the Account Manager where you can manage billing and cancel your plan. If you don't remember your password, you will need to go through the password reset process first. You can reset your password at this link: https://www.evoice.com/account/reset-password. So, make sure you have your login details handy or be ready to reset your password before attempting to cancel your subscription.
- Poor customer service with unhelpful or misleading representatives.
- Difficulty canceling accounts, including inability to cancel online.
- Fraudulent or unauthorized charges continuing even after cancellation attempts.
- Billing issues including overcharging and unclear charges.
- Poor call quality during usage of the service.
- Account deactivation without notice and without explanation.
- No response to email inquiries for billing or cancellation; support only by phone.
- Customer service hanging up or rushing customers off the line without proper resolution.
- Long delays in addressing emergency or critical issues.
- Pressuring customers to provide payment information again after cancellation.
eVoice does not have contracts or cancellation fees, so you can cancel your subscription at any time without penalty. However, if you have a pre-paid annual account, there are no refunds after the first 30 days, and there are no refunds for inactivity. Also, after cancellation, your phone number is placed on hold temporarily; to keep the number, you must port it to another carrier. These points are important to be aware of before canceling.
Before cancelling your eVoice subscription, know that you will lose access to your eVoice phone number unless you port it to another carrier prior to cancellation. When you cancel, your number is placed on hold for a set period before being reassigned to others. There are no contracts or cancellation fees, so you can cancel anytime without penalty. However, there are no refunds for pre-paid annual accounts after the first 30 days or for inactivity. Also, you will lose all eVoice service features tied to your account once cancelled.
- Administrator access to the account (required for cancellation).
- Account login credentials (username/email and password) for logging in via web portal.
- Access to the Account Manager portal to perform self-service cancellation.
- Billing tab navigation knowledge (to locate Cancel Account action).
- Billing information from recent statement (for phone cancellations or verification): may appear as "J2 *EVOICE" on your billing statement.
- Account number, PIN, and billing address (especially needed if porting out your number or possibly for account verification by phone support).
- Phone number on the account (often requested for verification).
- Contact email address (may be needed for communications and verification).
- Access to Apple ID and iPhone Settings or Google Play account if the subscription was started via mobile app store (to cancel through those platforms).
- Understanding of the refund policy (no refund for pre-paid annual accounts after first 30 days; no refunds for inactivity).
- Aware that porting your number out must happen before cancellation (or number may be lost).
We've actually written a step by step guide on how to get a refund from eVoice. Check it out!
The Easiest Way to Cancel eVoice
If you’re frustrated trying to cancel your subscription, membership, or bill from eVoice—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to eVoice?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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