Explodely is a platform that helps online sellers manage payments and grow their sales. They handle billing and subscriptions by offering smart payment processing that reduces declined payments and chargebacks. If you see charges from Explodely, it's likely because you're subscribed to or buying from a service that uses their system to handle recurring payments or one-time sales. They also offer custom checkout pages and tools to recover payments if your card payment fails, making sure sellers get paid smoothly.
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The cancellation process requires contacting support through a ticket system and waiting for the vendor to process the cancellation, which is less straightforward than immediate online cancellation methods and may involve delays.
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How to Cancel explodely: Step by Step
If you purchased through pay-per-click advertising:
- Log in to your Explodely account.
- Navigate to the Account Settings section in the dashboard.
- Locate the Subscription Management tab.
- Choose Cancel Subscription.
- Follow the prompts to confirm your cancellation.
- Check for a confirmation email regarding your cancellation.
If you purchased through a mobile app:
- Open the app on your device.
- Go to the Settings or Account section.
- Find and select Manage Subscription.
- Click on Cancel Subscription.
- Confirm your choice and ensure you receive a cancellation confirmation.
If you purchased through the website:
- Visit explodely.com and log in to your account.
- Go to My Account.
- Select Billing.
- Click on Cancel Subscription.
- Follow the instructions provided to finalize the cancellation.
- Verify cancellation via email confirmation.
If you purchased through customer service:
- Contact Explodely customer support by calling (833) 397-5359 or emailing support@explodely.com.
- Request to cancel your subscription.
- Provide any necessary information (e.g., email, billing details).
- Await a confirmation of cancellation from the customer service representative.
Tips & Tricks for Canceling explodely
- Start your cancellation request via the official subscription or membership page but do not rely solely on this method—it often fails or is deliberately confusing.
- Document every interaction with support including dates, times, and the names of any representatives.
- Use firm and clear language such as "Please cancel my subscription immediately" or "I demand a confirmation of cancellation." Avoid apologetic or uncertain wording.
- Escalate if initial requests fail: ask to speak to supervisors or managers, and be persistent in following up.
- Contact customer service outside of regular hours when wait times may be shorter and staff less prepared to argue against cancellations.
- Try reaching out via multiple channels (email, phone, social media) to increase chances of successful cancellation.
- Timing matters: attempt cancellation well before the next billing date to avoid charges and possible auto-renewal traps.
- Leverage public complaints or threat of disputing charges with your bank as leverage if the company is unresponsive.
- Clear browser cache or try different browsers/devices when attempting to access cancellation pages if they are not appearing or working properly.
- Search for unofficial user forums or Reddit threads for specific tips or direct contact approaches that have worked for others using the same service.
explodely Customer Service Info
If you need assistance, here's how you can get in touch with explodely's support team.
Cancel explodely Script
Script
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Dear Explodely Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to changes in my personal circumstances, I am unable to continue my membership at this time.
I appreciate the service you provide and the value it offered me, but I must prioritize my current budget. Please confirm the cancellation and let me know if there are any final steps I need to take.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Explodely offers a 60-day risk-free money-back guarantee allowing customers to request a refund within 60 days of purchase if not satisfied with the product. Refund requests are handled through customer support, where Explodely opens a refund request with the seller to resolve issues; if unresolved within 48 hours, the order is automatically refunded. Customers can contact support@explodely.com to initiate cancellations or refunds.
To cancel your subscription with Explodely (explodely.com), it appears that you do need access to your account, which would require your password. There is no indication of phone or chat support cancellation without authentication. If you've forgotten your password, you can reset it here: https://explodely.com/seller/forgot-password by entering your registered username. This ensures you can securely manage and cancel your subscription online.
- Lack of perceived value from the service or product.
- High costs or unexpected price increases.
- Poor customer experience, including difficult navigation or poor support.
- Better alternatives becoming available in the market.
- Life changes such as financial constraints or change in needs.
- Payment failures due to banking or card issues.
- Lack of updates or new features to keep the service attractive.
- Unresolved product or service issues causing dissatisfaction.
- Limited subscription flexibility such as inability to pause, downgrade, or change plans.
- Initial goal achieved, such as after using a trial or specific limited use service.
- Confusion or difficulty in using the website or service features.
Explodely offers a 60-day risk-free money-back guarantee, allowing you to request a refund within 60 days of purchase. However, there are reports from users indicating difficulties in obtaining refunds and cancellations despite this stated policy, suggesting potential delays or resistance from the company. There are no explicit mentions of contracts, lock-ins, or early cancellation fees in their official terms, but the refund process may not be straightforward or immediate.
Before cancelling your Explodely subscription, know that you must cancel at least 24 hours before the end of your current billing period to avoid being charged for the next period. After you cancel, you will retain access to your subscription features only until the last day of your current billing period. Once that period ends, your subscription and all associated features will be discontinued. If you want to regain access to these features later, you will need to purchase a new subscription based on current fees and terms. Also, note that Explode reserves the right to change or discontinue subscription plans, features, terms, or pricing at any time.
- Email address used for the purchase
- Order ID from your purchase receipt or the first 6 and last 4 digits of your credit/debit card used for the transaction
- Subject line (explaining the request, e.g., "Cancel Subscription")
- Description or reason for cancellation (optional but recommended)
- Completing a captcha (to prove identity and prevent bots)
We've actually written a step by step guide on how to get a refund from explodely. Check it out!
The Easiest Way to Cancel explodely
If you’re frustrated trying to cancel your subscription, membership, or bill from explodely—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to explodely?
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Explodely $20 Fee, Explodely Platform Fee, Explodely Payment Processing, Explodely Commission Fee, Explodely Charge, Explodely Payment
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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