Extended Auto Warranties at ConsumerAffairs.com are vehicle service contracts that help cover the cost of certain repairs if parts fail during the coverage period, excluding damage from accidents or misuse. Coverage can last from a few years or miles up to around 5 years or 50,000 miles, with some plans covering over 5,000 parts. Customers might be billed through one-time payments, monthly subscriptions starting around $29.99, or financing options. These plans often include perks like roadside assistance, rental car reimbursement, and allow repairs at many certified mechanics, making it easier to handle unexpected car repair costs.
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Cancellation processes for extended auto warranties generally require submitting a cancellation request either online or by mail, sometimes including a notarized affidavit and a $50 fee. These steps are somewhat straightforward but involve more effort and time than cancelling a typical subscription, hence a moderate difficulty score.
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How to Cancel Extended Auto Warranties: Step by Step
If you purchased through credit card:
- Contact your bank or credit card provider:
- Call the customer service number on the back of your credit card.
- Request to dispute the charge if you are unable to cancel directly.
- Provide necessary information:
- Have your account details ready, including your name, account number, and any transaction IDs.
- Follow your bank's instructions:
- Complete any required forms to formally dispute the charge or cancel the subscription.
- Take note of any confirmation numbers or emails provided by the bank.
If you purchased through the Extended Auto Warranties website:
- Log in to your account:
- Visit the Extended Auto Warranties website.
- Click on the "Login" button and enter your credentials.
- Navigate to your subscription:
- Go to the "My Account" or "Subscriptions" section.
- Find the subscription you wish to cancel.
- Request cancellation:
- Click on the "Cancel Subscription" option.
- Follow any additional prompts or instructions to confirm the cancellation.
- Check for confirmation:
- Look for an email confirmation regarding the cancellation.
- Save this confirmation for your records.
Tips & Tricks for Canceling Extended Auto Warranties
- Be straightforward and clear: Simply say "I want to cancel," without giving any reasons or engaging in lengthy arguments.
- Persist politely but firmly: Repeat your cancellation request clearly and do not get sidetracked by objections or confusion tactics.
- Contact the dealer's finance or accounting department: They often handle warranty cancellations and paperwork, so insist on dealing directly with them.
- Request written confirmation: Ask for an email or signed cancellation form to keep as proof.
- Follow up consistently: Expect delays up to 45 days; keep contacting dealer and warranty company until cancellation and refund are confirmed.
- CC key people in emails: Include finance reps and dealership managers to create accountability and a paper trail.
- Request refund applied directly to your loan: This can speed up financial adjustment and avoid lost checks.
- Use timing to your advantage: Cancel within any stated free-look or return period (often 3-60 days), ideally before making first payment.
- Be prepared for pushback or misinformation: Dealers may resist or give misleading information; calmly insist on your right to cancel.
- Escalate if necessary: Ask for a manager or general manager if front-line staff resist cancellation.
- Do not feel embarrassed: Be firm and consider the cancellation your right; putting on a "selfish hat" helps.
- Keep copies of all documents and correspondence: This helps in disputes or delays.
- Consider walking away if pressured: Sometimes leaving the car keys and walking out can leverage cancellation.
Extended Auto Warranties Customer Service Info
If you need assistance, here's how you can get in touch with Extended Auto Warranties's support team.
Cancel Extended Auto Warranties Script
Script
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Dear Extended Auto Warranties Support,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription with Extended Auto Warranties. After reviewing my current financial situation, I believe this cancellation is necessary for me at this time.
Please let me know if there are any steps I need to take to finalize this cancellation and if I can expect a prorated refund for my remaining warranty balance.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Extended Auto Warranties typically offer a cancellation policy allowing members to cancel their plan within 30 days for a full refund. After the initial period, some plans provide prorated refunds, and cancellation can often be done at any time, sometimes with a cancellation fee. Many providers offer a 30-day money-back guarantee for added flexibility.
To cancel your Extended Auto Warranties subscription, typically, you will need to contact the company either through the dealership or directly via their customer service. Passwords may be required if you are cancelling online through a user account, but many cancellations are done by phone or in writing without needing your password. Since password reset URLs are not specifically listed for Extended Auto Warranties cancellation on ConsumerAffairs, if you do need to reset your password, it is best to visit the provider's official website or contact their support directly for assistance. Generally, calling the warranty provider or the dealership where you purchased the warranty is the quickest way to cancel without needing a password.
- Difficulty canceling for a partial refund: Many companies claim to allow early cancellation for a prorated refund but are hard to reach or hostile when customers try to cancel.
- Rude and aggressive customer service: Customers experience rude and aggressive behavior when requesting cancellations and refunds.
- Refusal or complications in cancellation: Some companies refuse cancellations or make the process difficult, requiring checking cancellation terms carefully.
- Warranty coverage not as promised: Customers cancel when coverage is inadequate or claims are unfairly denied.
- Continued charges after cancellation attempts: Some companies continue charging even after credit cards are canceled.
- Complicated cancellation procedures: The process can be complex and frustrating, sometimes described as a "nightmare."
- Pressure to buy and aggressive solicitations: FTC warns of pressure tactics and scams causing buyers to want to cancel.
- Lack of regulatory oversight: Service contracts for warranties lack direct regulatory oversight, leading to issues with refunds or cancellations.
Extended Auto Warranties can be difficult to cancel despite promises of cancellation options. Most providers offer a full refund if canceled within 30 days and partial prorated refunds afterward, but many customers report frustrating experiences with poor customer service and having to repeatedly call or even cancel credit cards to stop charges. It’s crucial to get the exact cancellation policy in writing before purchasing, as some plans have hidden complexities and aggressive sales tactics may pressure you into committing without full knowledge of the terms.
Before cancelling an Extended Auto Warranty, know that most providers allow cancellation but may charge a cancellation fee. The refund amount depends on how long you have had the warranty and if any claims were made, with some plans offering prorated refunds. You may lose access to all coverage under the plan immediately upon cancellation, so consider any upcoming repair needs. It's crucial to review your warranty contract's fine print regarding cancellation policies, fees, and refund terms, as these vary by provider. Also, keep detailed maintenance records to avoid claim denials before cancellation.
- Warranty contract or agreement number
- Vehicle Identification Number (VIN)
- Year, make, and model of the vehicle
- The name(s) under which the car was purchased
- Purchase date
- Current mileage/odometer reading
- Your contact information (name, phone number, email, address)
- Proof of purchase (purchase order or bill of sale)
- Written cancellation request or completed cancellation form
- Refund preference information (details on how refund should be applied)
- Dealership or provider contact information (name/department/person handling cancellation)
- Proof or confirmation of cancellation (for your own records)
- Any specific forms or documents referenced in your contract (e.g., Menu Disclosure form, signed contract copies)
- Information about any claims submitted (if relevant to refund eligibility)
We've actually written a step by step guide on how to get a refund from Extended Auto Warranties. Check it out!
The Easiest Way to Cancel Extended Auto Warranties
If you’re frustrated trying to cancel your subscription, membership, or bill from Extended Auto Warranties—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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