EZ Pay is a convenient way to automatically pay for your subscription to The Independent using a credit card or digital payment options like Apple Pay, Google Pay, or PayPal. Instead of manually paying each time, your card gets charged on a regular schedule, so you never miss a payment. You can easily manage your subscription online, including pausing delivery, updating payment info, or switching to EZ Pay. It makes subscription billing simple and hassle-free.
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The cancellation process is relatively simple as users can either call customer service during business hours or manage and cancel their subscription online through the subscriber services dashboard. The availability of multiple cancellation methods and clear contact information lowers the difficulty level.
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How to Cancel EZ Pay: Step by Step
If you purchased through Email/Web:
- Log in to your account on theindependent.com.
- Navigate to the Subscriber Services page.
- Check if the option to cancel your subscription is available in your account settings.
- If you don’t see the option online, send an email to custservice@theindependent.com with the subject line "CANCEL".
- Call customer service at 1-308-381-9476 to request cancellation if you prefer speaking to someone.
If you purchased through Phone Billing:
- Call customer service at 1-308-381-9476.
- Request to cancel your subscription directly over the phone.
- Be prepared to provide your account details for verification.
Tips & Tricks for Canceling EZ Pay
- Always request cancellation by phone—EZ Pay rarely honored email or online requests.
- Be firm and repetitive: clearly state, "I want to cancel my subscription immediately" on every call.
- Do not accept offers to pause or modify the plan; insist on full cancellation.
- Call near the end of your billing cycle to minimize extra charges.
- Escalate calmly: if first-level customer service resists, ask for a supervisor.
- Keep notes of dates, names, times, and what was promised in case of disputes.
- Use the exact subscription or account number to speed up the process.
- Follow up with a confirmation call a week later to ensure your cancellation was processed.
- Be prepared to say the same cancellation phrase multiple times; their system may require repeated insistence.
- Renewals often happen automatically, so proactively cancel before the contract auto-renews to avoid continued charges.
EZ Pay Customer Service Info
If you need assistance, here's how you can get in touch with EZ Pay's support team.
Cancel EZ Pay Script
Script
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Dear EZ Pay Team,
I hope this message finds you well. I would like to request the cancellation of my subscription. Unfortunately, I've decided to discontinue the service due to recent changes in my financial situation. I appreciate the service provided and would like to thank you for your assistance during my time as a subscriber.
Please confirm the cancellation at your earliest convenience.
Thank you for your help!
Frequently Asked Questions
EZ Pay subscriptions at theindependent.com automatically renew on the last day of the current term unless canceled more than 21 days before the renewal date. To cancel, you can email custservice@theindependent.com with "CANCEL" in the subject line, call 1-308-381-9476, or possibly cancel online via your account dashboard. No refunds are given if less than 30 days remain in the subscription, refunds over $35 are minus a $35 early termination fee, and no refunds apply for Digital Only subscriptions.
To cancel your EZ Pay subscription with The Independent (theindependent.com), you generally do not need your password if you choose to cancel by calling their Customer Service at 1-330-833-7554. Some residents in specific states can also cancel online, but that requires logging into their account, which would need your password. If you don't remember your password, you can reset it by visiting the account management page after registration at https://theindependent.com/services. This gives you flexibility if you want to avoid password use by calling directly or require password access for online cancellation.
- Unsatisfactory subscription rate or service - Customers often cancel if they feel the cost does not match the value they receive.
- Rate changes at renewal period - If the subscription rate increases, some members decide to cancel rather than pay more.
- Changes in subscription features - Changes in how the subscription is delivered or the frequency can lead to cancellations if customers do not agree with these alterations.
- Early termination fees - Though not a reason for cancellation, the presence of a $35 early termination fee can be a factor considered when deciding to cancel.
- No refunds for digital-only subscriptions - Customers with digital-only subscriptions might cancel if they are dissatisfied knowing they won't get a refund.
- Refund policies - The policy that no refunds are provided if the subscription term remaining is under 30 days might influence cancellation timing.
EZ Pay subscriptions through theindependent.com automatically renew unless you cancel at least 21 days before your renewal date by emailing or calling their customer service, or possibly online depending on your subscription. If you cancel less than 30 days before the end of the term, no refunds are given, and there is a $35 early termination fee if any refundable balance over $35 exists. Furthermore, no refunds are provided for Digital Only subscriptions, so be aware of these restrictions and fees when cancelling.
Before cancelling your EZ Pay subscription with The Independent, know that you can cancel anytime but must do so more than 21 days before your renewal date to avoid being charged for the next term. When you cancel, you lose access to all subscription content and services provided under the EZ Pay agreement. There are no refunds if your remaining subscription term is under 30 days, and refunds over $35 incur a $35 early termination fee. Digital-only subscriptions do not receive refunds. Also, be aware that if you do not cancel by the cancellation date, your payment method will be automatically charged for the renewal. To cancel, you can email custservice@theindependent.com with "CANCEL" in the subject line, call customer service at 1-308-381-9476, or sometimes cancel online through your account settings. Paper renewal notices cost $9.99 each, but this fee is waived if you opt in for email notices.
- Email address associated with the subscription
- Password to log into your online account
- Account number (may be required for customer service or dashboard use)
- Full name registered on the subscription
- Phone number associated with the subscription (if contacting customer service)
- Access to App Store account (if the subscription was purchased via Apple or Google Play stores)
We've actually written a step by step guide on how to get a refund from EZ Pay. Check it out!
The Easiest Way to Cancel EZ Pay
If you’re frustrated trying to cancel your subscription, membership, or bill from EZ Pay—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to EZ Pay?
EZ PAY, THE INDEPENDENT EZ PAY, THE INDEPENDENT PAYMENT, EZPAY THEINDEPENDENT.COM, EZ PAY AUTO DEBIT, THE INDEPENDENT ONLINE PAYMENT, EZ PAY THE INDEPENDENT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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