Fetch by The Dodo is a pet insurance company that offers coverage for your pets' health, helping you pay for vet bills when your dog or cat gets sick or injured. When you sign up, you choose how often you want to be billed — monthly, quarterly, or annually — and they charge you based on that schedule. You can always log into their app or online account to see your next billing date and how much you'll be charged. Basically, if you see a charge from Fetch, it's because you've signed up for pet insurance to help protect your furry friend from unexpected health costs.
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The cancellation process requires calling a phone number during business hours, which is straightforward but depends on phone availability and wait times. There is no complex online form or address required, making it relatively easy for consumers to cancel their subscription.
Estimated Time
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5 minutes
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minutes to cancel a Fetch by The Dodo subscription.
How to Cancel Fetch by The Dodo: Step by Step
If you purchased through FetchPet.com:
- Log in to your account on fetchpet.com.
- Navigate to the Subscription section.
- Select the service or subscription you wish to cancel.
- Click on the Cancel Subscription button.
- Follow any prompts to confirm the cancellation.
If you purchased through the Fetch! Pet Care website:
- Log in to your Fetch! Pet Care account.
- Go to the Schedule page.
- Select the service you want to cancel.
- Click on the Cancel button located in the top green bar.
- In the pop-up window, enter a note explaining your cancellation (optional).
- Click on the Request button to finalize the cancellation request.
If you purchased through a mobile app (iOS/Android):
- Open the Fetch app on your device.
- Go to your Account settings.
- Select Manage Subscription.
- Tap on Cancel Subscription.
- Follow the prompts to confirm the cancellation.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone.
- Tap on your Name at the top of the screen.
- Navigate to Subscriptions.
- Find and select Fetch from the list of subscriptions.
- Tap on Cancel Subscription.
- Confirm the cancellation when prompted.
If you purchased through Google Play Store:
- Open the Google Play Store app.
- Tap on the Menu icon (three horizontal lines).
- Select Subscriptions.
- Find and select the Fetch subscription.
- Tap on Cancel Subscription.
- Follow the instructions to confirm the cancellation.
Tips & Tricks for Canceling Fetch by The Dodo
- Wait on hold for cancellation: Users report having to endure long hold times often exceeding 30 minutes to speak to a representative.
- Email requests: Send a cancellation request via email; it may take a day or two for a reply, but they usually respond.
- Call during office hours: Call the dedicated cancellation number during stated office hours, but be prepared for limited availability and possible poor call response.
- Bank payment block: Ask your bank to revoke the automatic payment token or prevent payments to Fetch, effectively leading to cancellation through non-payment.
- Use clear, firm language: Be direct and firm in your communication, stating you want to cancel immediately and to stop all future charges.
- Escalate persistence: Persistently follow up via calls and emails until cancellation is confirmed.
- Timing after claims: Claim the wellness benefit or any paid claim first, then cancel the policy to avoid losing payout but lose future coverage.
- Check statements regularly: Monitor your billing statements closely for unexpected rate increases or unauthorized charges.
- Document everything: Keep records of all cancellation requests, dates, names of representatives, and communication for reference or disputes.
- Prepare for resistance: Expect and prepare for delays, poor customer service, and possible initial refusal to process cancellations.
Fetch by The Dodo Customer Service Info
If you need assistance, here's how you can get in touch with Fetch by The Dodo's support team.
Cancel Fetch by The Dodo Script
Script
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Dear Fetch Team,
I hope this message finds you well. I am writing to kindly request the cancellation of my Fetch subscription. Unfortunately, I have found that I am not utilizing the service as much as I anticipated, and I need to reevaluate my expenses at this time.
I appreciate your assistance with this cancellation, and I hope to possibly resubscribe in the future when my situation changes. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Fetch by The Dodo's cancellation policy allows you to cancel your pet insurance by calling their customer service at 1.866.509.0163 during business hours (Monday to Friday, 9AM - 6PM ET). You can cancel wellness coverage within the first 30 days of your policy effective date if no wellness claims have been filed; otherwise, cancellation of the entire policy is required. Terms and conditions, including risk-free cancellation and state-specific variations, apply as detailed in your policy.
To cancel your subscription with Fetch by The Dodo (Fetch Pet Insurance), you simply need to call their customer service at 866.509.0163. There is no indication that you need your password to cancel your subscription; the cancellation is handled over the phone. If you do need to reset your password for other purposes, you can do so at this URL: https://www.fetchpet.com/account/password/reset. So, for canceling, you can proceed without your password by calling the provided number.
- Not fully utilizing the pet insurance policy
- Wanting to save money
- Dissatisfaction with the policy within the first 30 days
- Cancellation within the first 30 days without filing a claim for a full refund
- Requesting cancellation of wellness coverage within the first 30 days
- Needing to cancel entire injury, illness, and wellness coverage after 30 days or after filing a claim
Fetch by The Dodo allows cancellation of their wellness coverage within the first 30 days of the policy effective date without having filed a claim, which could be considered a limited risk-free period. After 30 days or if a wellness claim has been filed, cancellation requires terminating the entire injury, illness, and wellness coverage policy. There do not appear to be explicit early cancellation fees or long-term lock-in contracts, but cancellation must be done by calling their customer service during business hours, and the terms may vary by state or province, so the specific policy details prevail. Be cautious that partial cancellations may not be allowed and refunds after 30 days, if any, might be prorated based on the remaining policy term.
Before cancelling your Fetch by The Dodo subscription, know that cancellation typically requires calling their customer service to discuss options and finalize cancellation. If you cancel your Fetch pet insurance, you lose access to coverage that helps protect against unexpected vet bills and member benefits associated with the plan. You can cancel wellness coverage within the first 30 days if no wellness claim has been filed, otherwise you must cancel the entire policy. It's important to consider these factors before cancelling to avoid losing valuable protection and benefits.
- Name of policyholder
- Policy number (if available)
- Description of the pet covered by the policy
- Contact information (such as phone number or email on file)
- Effective date for cancellation, if requesting future or backdated cancellation
- Reason for cancellation (optional, but may be requested if backdating or required for certain cases)
- Written proof if required for special situations, such as the pet passing away or transfer of ownership (when seeking a backdated cancellation)
We've actually written a step by step guide on how to get a refund from Fetch by The Dodo. Check it out!
The Easiest Way to Cancel Fetch by The Dodo
If you’re frustrated trying to cancel your subscription, membership, or bill from Fetch by The Dodo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Fetch by The Dodo?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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