Firstleaf is a wine subscription service that sends you personalized wine selections based on your taste preferences. You can start with an introductory box of 6 or 12 bottles with free shipping and then get wines at a member-only discount afterward. There’s no monthly fee or mandatory charge—you can choose how often you want deliveries (every 1, 2, or 3 months) and skip or cancel anytime without extra fees. You manage everything online, including changing delivery frequency, pausing orders, or updating preferences, which is why you might see charges from Firstleaf if you have an active subscription.
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The cancellation process is straightforward and clearly described on the support page, requiring only a few clicks within the user account section. There is an option to pause subscription which might slightly delay cancellation but overall the steps are simple and user friendly.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Firstleaf subscription.
How to Cancel Firstleaf: Step by Step
If you purchased through Firstleaf.club:
- Visit your online account page at firstleaf.club/my-account.
- Log in to your account with your credentials.
- Go to the “My Account” section.
- Select “Membership Plan.”
- Click on “Cancel Membership.”
- Confirm cancellation when prompted.
If you purchased through Customer Support:
- Contact Firstleaf customer support at 1-800-461-7203.
- Provide your account details to the representative.
- Request to cancel your subscription.
- Verify any required information to complete your cancellation.
Tips & Tricks for Canceling Firstleaf
- Cancel immediately after the introductory order to avoid being charged for subsequent shipments.
- Email customer service
- Use phone escalation
- Be persistent and patient as cancellation may require multiple attempts or waiting on hold.
- Time your cancellation well before the next shipment to avoid automatic charges.
- Refer to the dissatisfaction with the product or service
- Expect offers or discounts if you try to cancel,
- Set calendar reminders
- Check for hidden cancellation links
- Consider stopping payment via your bank or PayPal
Firstleaf Customer Service Info
If you need assistance, here's how you can get in touch with Firstleaf's support team.
Cancel Firstleaf Script
Script
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Dear Firstleaf Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription as I have decided to take a break from wine deliveries for personal reasons. I appreciate the service provided but at this time, I must discontinue my membership. Please confirm the cancellation of my subscription at your earliest convenience.
Thank you for your attention to this matter.
Best regards,
Frequently Asked Questions
Firstleaf allows you to cancel your subscription anytime by visiting your online account page under 'My Account' and selecting 'Cancel Membership,' or by calling their support team. Cancellations or modifications must be made at least 48 hours before the next order processes to avoid being billed for that period; otherwise, changes apply to the following billing cycle. Upon cancellation, all credits and benefits expire immediately.
Yes, you need your password to cancel your Firstleaf subscription because you must log in to your account to access the Subscription Settings and cancel the subscription. If you don't remember your password, you can reset it at this link: https://www.firstleaf.com/reset-password. Make sure to cancel at least 48 hours before your next shipment to avoid being charged for the next cycle.
- Budget Constraints: Financial reasons, subscription cost, prioritizing expenses.
- Overwhelming Wine Inventory: Home cellar too full, deliveries too frequent, not drinking wine often.
- Dissatisfaction With Wine Selection: Wines not to customer’s taste or preferred styles, novice vs. seasoned drinker preferences.
- Change In Drinking Habits: Lifestyle or medical reasons reducing or stopping wine consumption.
- Preference For In-Store Purchases: Desire to shop locally or browse in-store rather than receive monthly deliveries.
Firstleaf allows cancellation of your subscription at any time, but you must do so at least 48 hours before the next shipment to avoid being charged for that shipment. There are no cancellation fees, but if you cancel an order after it has shipped, a $25 restocking fee applies. Also, any credits you have will expire immediately upon cancellation, so consider pausing your account instead if you want to retain those benefits. These policies mean you should be careful about timing your cancellation to avoid unexpected charges and credit loss.
Before cancelling your Firstleaf subscription, it's important to know that any credits you have will expire once your membership is cancelled or terminated. To avoid losing these credits, consider pausing your membership instead if you want to keep them active. Also, make sure to cancel at least 48 hours before your next order processes to avoid being charged for that shipment. After cancellation, you will lose access to the regular delivery of wines and any ongoing membership benefits such as satisfaction guarantees tied to active membership. If you are dissatisfied with a bottle, contacting Member Experience within 30 days is required for credits or replacements, but this is only available while your membership is active.
- Account Username or Email Address
- Password for Account Verification
- Reason for Cancellation (may be requested)
- Knowledge of Pending Orders (cancel at least 48 hours before your next shipment date)
- Billing Information for Any Final Charges (outstanding balances must be paid; $25 restocking fee applies if canceling an active shipment)
- Access to Online Account (you may need to log in to manage/cancel your subscription)
- Method of Cancellation (online, by email, or phone: 1-800-461-7203)
- Confirmation of Cancellation (look for a confirmation message and/or email after cancellation)
We've actually written a step by step guide on how to get a refund from Firstleaf. Check it out!
The Easiest Way to Cancel Firstleaf
If you’re frustrated trying to cancel your subscription, membership, or bill from Firstleaf—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Firstleaf?
FIRSTLEAF, FIRSTLEAF CLUB, FIRSTLEAF.WINE, FIRSTLEAF.SUBSCRIPTION
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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