Active&Fit Direct offers a fitness membership that lets you access over 10,000 gyms and fitness centers across the country for about $25 a month. When you sign up, there's a $25 enrollment fee plus you pay for the current and next month upfront, totaling around $75 initially. There's a minimum commitment of three months, after which you can cancel anytime with no long-term contract. Your monthly fee is billed in advance and you can switch gyms anytime through their online account, making it flexible and convenient.
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The cancellation process involves multiple steps and conditions depending on the period since enrollment. The user must notify at least 30 days before the next payment, can cancel via mail, email, phone, or chat, and cancellation timing depends on state laws, making it moderately difficult and somewhat time-consuming.
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How to Cancel Fitness App or Gym Membership: Step by Step
If you purchased through Credit Card:
- Log in to your Active&Fit Direct account.
- Go to the Manage Memberships page.
- Select the membership you wish to cancel.
- Follow the prompts to cancel your membership.
- Ensure you receive a confirmation of cancellation via email.
If you purchased through a Third Party:
- Contact the third party through which you purchased the subscription.
- Request the cancellation of your Active&Fit Direct membership.
- Check any follow-up emails or confirmation regarding your cancellation.
Tips & Tricks for Canceling Fitness App or Gym Membership
- Visit the gym in person where you signed up, say "I want to cancel," sign the cancellation document, and finalize it immediately.
- Send a certified mail letter with your name, phone number, reason for canceling, and signature if in-person cancellation is not possible.
- Time your cancellation to avoid extra charges; cancel at least 7 days before billing date and avoid the 11th-16th of the month window to not be billed for the next month.
- If you have any balance or failed payments, call the gym to discuss waiving late fees or freezing the membership temporarily.
- Bluffing tactics: Act confused about needing to sign paperwork or claim you’ve already moved to a small town with no gym location, prompting easier online or phone cancellation.
- Use a fake or friend’s address if gyms require a physical address linked to your account to cancel.
- Call and claim moving out of the country as a reason for cancellation to push for immediate processing.
- Escalate by disputing charges with your credit card company if the gym fails to cancel despite requests.
- Adopt a firm persona or story, such as needing to report to prison or other urgent matters, to dissuade resistance.
- Some gyms legally allow online cancellation (e.g., in California), so changing your account address there may unlock online cancellation options.
- Cancel by email has worked for some, though not universally accepted.
Fitness App or Gym Membership Customer Service Info
If you need assistance, here's how you can get in touch with Fitness App or Gym Membership's support team.
Cancel Fitness App or Gym Membership Script
Script
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Dear Active & Fit Direct Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription as I am currently facing some financial constraints that require me to reassess my expenses. I appreciate the services provided, but at this time, I must prioritize my budget.
Please let me know if you need any additional information to process this cancellation, and confirm that my membership has been terminated to avoid any future charges.
Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Active&Fit Direct members can cancel without penalty within a specified period from enrollment (5 to 15 business days depending on residency) for a full refund of enrollment and monthly fees. After this initial period, cancellation is generally not allowed during the minimum 2-month Introductory Period except for disability or death. Post-Introductory Period, members can cancel anytime with at least 30 days' notice prior to the next monthly payment to avoid further charges. Canceling membership retains access to some website features, but monthly fees continue until proper cancellation.
To cancel your subscription with Active&Fit Direct (the gym membership service at activeandfitdirect.com), you do need to log into your online account, which requires your password. There is no option to cancel without logging in first. If you have forgotten your password, you can reset it here: https://www.activeandfitdirect.com/identity/forgotPassword. So, having access to your password or the ability to reset it is necessary for subscription cancellation.
- Lack of time due to busy schedules and family commitments
- Lack of motivation to go or continue the fitness routine
- Financial reasons including membership cost being too expensive
- Relocation to a different area where current gym or app is not accessible
- Dissatisfaction with gym services such as poor customer service, overcrowding, or unsatisfactory equipment
- Not achieving fitness goals or lack of visible progress
- Boredom with classes or lack of variety in workout options
- Inconvenient gym hours that do not fit the member's schedule
- Technical or user experience issues especially relevant for fitness apps
- Injury or illness preventing continued use of gym or app
- Preference for free or alternative exercise options such as outdoor or home workouts
- Unclear membership terms or difficult cancellation process causing frustration
With Active&Fit Direct, you have only a short window after enrollment (5 to 15 business days depending on your state) to cancel and receive a full refund for enrollment and monthly fees. After this introductory period, your membership is generally non-cancellable until the end of that period unless you have a disability or death in the family, and after that you must provide at least 30 days notice before cancellation to avoid further charges. Also, enrollment fees and monthly fees are typically non-refundable, and canceling your membership may not cancel all related website access or communications, meaning there are several lock-in terms and limited refund options to be cautious about.
Before canceling your Active&Fit Direct gym membership, know that cancellation procedures vary depending on timing. During the introductory period, cancellation is only allowed if you or your spouse become disabled or die, and requires contacting customer service with potential documentation. After the introductory period, you can cancel anytime by notifying customer service or through the website, but must do so at least 30 days before your next monthly payment to avoid further charges. Cancellation also cancels your spouse's membership if applicable. Importantly, cancelling your membership does not cancel your website registration, so you may still have limited online access. Also, note that Active&Fit Direct reserves the right to modify or suspend memberships with notice.
- Active&Fit Direct account login credentials (username and password)
- Access to the Active&Fit Direct website to manage your membership
- Personal identification information as listed on your account (such as name, email address, or possibly member ID)
- Details of the specific membership or subscription you wish to cancel (i.e., gym name if multiple memberships are held)
- Confirmation of 2- or 3-month minimum commitment period completion
- Reason for cancellation (sometimes requested when canceling online)
- Knowledge of any cancellation and refund policies as stated in the Terms and Conditions
- Ability to access Manage Memberships page via the website dashboard
- 30 days' notice before cancellation takes effect (if applicable)
We've actually written a step by step guide on how to get a refund from Fitness App or Gym Membership. Check it out!
The Easiest Way to Cancel Fitness App or Gym Membership
If you’re frustrated trying to cancel your subscription, membership, or bill from Fitness App or Gym Membership—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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