Freeshipments.com helps you get money back for shipping and return costs on your online purchases from any retailer. You simply shop like usual, submit your receipts for shipping fees, and the company rebates you up to $100 each month within a few weeks. They also offer rebates on Uber, Lyft, and scooter rides up to $10 monthly. So if you see a charge from them, it’s probably because you’re getting paid back for shipping or delivery costs you’ve paid before.
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Customers report mixed experiences with cancellations on ShipmentsFree.com, with some facing abrupt disconnections and uncooperative service. Although the company claims clear consent and multiple cancellation channels, many customers feel the process is unclear and challenging, leading to dissatisfaction and complaints about deceptive practices.
Estimated Time
On average, it takes
10 minutes
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minutes to cancel a freeshipments.com subscription.
How to Cancel freeshipments.com: Step by Step
If you purchased through FreeShipping.com:
- Log in to your FreeShipping.com account.
- Click on the "Help" menu.
- Click on the "Cancel Membership" link.
- Follow the instructions provided to complete the cancellation.
If you purchased through Email:
- Email the Customer Service team at customerservice@freeshipping.com requesting cancellation.
- Include your account details for identification.
If you purchased through Phone:
- Call the Customer Service Team at 1-800-869-5597.
- Request to cancel your membership.
- Confirm any necessary details required to process the cancellation.
Tips & Tricks for Canceling freeshipments.com
- Immediately dispute the charges with your bank or credit card issuer, stating you never authorized the subscription.
- Cancel your credit or debit card used for the subscription to prevent further charges.
- Keep detailed records of all communications with freeshipping.com and your bank, including dates, names, and screenshots.
- Attempt to log in and cancel via the freeshipping.com website, but note that some users report their accounts may be deleted or inaccessible after billing.
- Contact freeshipping.com customer support via their "Help" or chat function to request cancellation; keep language formal and firm.
- Use formal complaint language such as "I did not authorize this subscription," "please cancel immediately," and "I expect confirmation of cancellation in writing."
- Escalate to your bank's fraud department if customer service is unhelpful, emphasizing fraudulent charges and unauthorized billing.
- Time your cancellation attempts just before the next billing cycle to avoid additional charges.
- Warn others by sharing experiences on forums like Reddit’s r/Scams to highlight potential subscription traps.
- Consider blocking freeshipping.com on your payment portals to prevent new charges from bypassing cancellation attempts.
freeshipments.com Customer Service Info
If you need assistance, here's how you can get in touch with freeshipments.com's support team.
Cancel freeshipments.com Script
Script
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Dear Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription with freeshipments.com. After careful consideration, I have decided that I no longer need the service at this time due to a change in my shipping requirements.
Please confirm the cancellation and ensure that no further charges are applied to my account. I appreciate your assistance with this matter.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
FreeShipments.com allows members to cancel their membership anytime by logging into their account, selecting the Help menu, and clicking the Cancel Membership link, or by emailing customerservice@freeshipping.com, or calling customer service at 1-800-869-5597. Cancellation is processed immediately, no future fees are charged, and members can continue to use their benefits until the end of the paid term.
To cancel your subscription on FreeShipping.com, you generally need to log into your account, which requires your password, and then go to the "Help" menu and select "Cancel Membership." However, if you cannot access your account or do not remember your password, you can still cancel by calling their Customer Service at 1-800-869-5597 or by emailing support@freeshipping.com. If you need to reset your password before logging in, you can do so here: https://www.freeshipping.com/reset-password .
- Unclear subscription disclosure leading users to unknowingly sign up for recurring payments.
- Unexpected or unwanted charges appearing on credit card statements causing frustration.
- Difficulty in cancelling membership due to non-existent accounts or failed password recovery processes.
- Perceived account deletion by the company to prevent cancellation attempts.
- Lack of customer service response or delayed communication when requesting cancellation.
- Feeling trapped in a scam-like subscription due to obstructed cancellation and continuous billing.
- No longer needing the service after initial trial or short usage period.
- Prevention of further billing by canceling to avoid insufficient funds or unauthorized future charges.
FreeShipping.com allows cancellation of memberships and subscriptions at any time, either online via your account help menu or by calling 1-800-869-5597. However, be aware that while monthly membership cancellations get a refund for the first month, no prorated refunds are provided for the remainder of the month once paid. Annual memberships are prorated upon cancellation unless you just choose not to renew. Also, membership auto-renews unless you cancel, and the company can continue to charge your payment method until you explicitly cancel. There are no early cancellation fees, but the main landmine is ensuring cancellation is finalized to prevent further charges.
Before cancelling your freeshipments.com subscription, note that once you cancel, you will lose access to all the features and services provided by the ShipmentsFree service. Your membership benefits will continue until the end of the paid term, but no future membership fees will be charged. Cancellation can be done through your account, by email, or by calling Customer Service, and it is processed immediately. It is important to consider that after cancellation, you will no longer be eligible for any member-exclusive shipping savings and benefits.
- Account holder's full name
- Registered email address
- Reason for cancellation (e.g., Cancel/Refund)
- Access to email account for receiving and entering an OTP (one-time password) verification
- Account or membership details (may be requested for verification)
- Contacting customer support may require use of customer support phone number or live chat
We've actually written a step by step guide on how to get a refund from freeshipments.com. Check it out!
The Easiest Way to Cancel freeshipments.com
If you’re frustrated trying to cancel your subscription, membership, or bill from freeshipments.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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