FreshBooks is a simple, all-in-one software that helps small businesses and freelancers handle their billing and accounting easily. It lets you create professional invoices quickly and can automatically bill you on a recurring basis, so you don’t have to worry about missing payments. You can pay invoices online, and the system even sends reminders if a payment is late. It’s like having a helpful assistant that manages your bills and payments smoothly for you.
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The cancellation process for FreshBooks is fairly straightforward and can be done online through the account settings under Billing and Upgrade. Users need to confirm cancellation and leave a comment, with no complex barriers, but they must also save any needed data beforehand, which might add a small extra step.
Estimated Time
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5 minutes
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minutes to cancel a FreshBooks subscription.
How to Cancel FreshBooks: Step by Step
If you purchased through FreshBooks directly:
- Backup your data: Save any needed data because once canceled, access to it will not be available.
- Disconnect bank accounts: On a web browser, disconnect any active bank connections.
- Access your account: Select your profile picture or initials in the top right corner.
- Go to Billing: Select "Billing and Upgrade" from the dropdown menu.
- Cancel your account: Select the "cancel your account" link at the bottom, and you will be asked to leave a comment and confirm the cancellation.
If you purchased through Apple:
- Open Settings: On your device, open the "Settings" app.
- Your Account: Tap on your name at the top to access your Apple ID.
- Subscriptions: Select "Subscriptions" to view all your active subscriptions.
- Select FreshBooks: Find and tap on the "FreshBooks" subscription.
- Cancel Subscription: Tap "Cancel Subscription" and confirm your cancellation.
If you purchased through Google Play:
- Open Google Play: On your device, open the "Google Play Store" app.
- Account Menu: Tap your profile icon in the top right corner.
- Manage subscriptions: Select "Payments & subscriptions" then "Subscriptions".
- Select FreshBooks: Find the "FreshBooks" subscription and tap on it.
- Cancel Subscription: Tap "Cancel subscription" and follow the prompts to confirm.
Tips & Tricks for Canceling FreshBooks
- Start cancellation early: Begin the cancellation process well before the billing cycle renews to avoid being charged for the next period.
- Be persistent: Prepare for follow-ups via email or phone as support may delay processing cancellations.
- Use clear, concise language: State explicitly that you want to cancel immediately and do not want to be charged further.
- Request confirmation: Always ask for written confirmation of cancellation to have proof for any disputes.
- Escalate if needed: If frontline support is unresponsive, ask to speak to a supervisor or escalate through official complaint channels.
- Document interactions: Keep records of emails, chats, and call details including times and names of representatives.
- Consider timing: Avoid cancelling at the very last minute; some users reported cancellations processed more smoothly during business hours.
- Leverage payment methods: Some users suggest cancelling the payment method associated or using PayPal, which can halt future charges.
- Beware of auto-renewal traps: Check for auto-renewal settings and disable them where possible immediately after signing up to prevent unexpected charges.
- Prepare for potential delays: Cancellation might require several days and repeated contact; patience and persistence pay off.
- Consider switching alternatives: If cancellations are difficult and support is poor, some users recommend moving to other platforms like Wave for less hassle.
FreshBooks Customer Service Info
If you need assistance, here's how you can get in touch with FreshBooks's support team.
Cancel FreshBooks Script
Script
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Dear FreshBooks Team,
I hope this message finds you well. I am writing to request the cancellation of my FreshBooks subscription. Unfortunately, I have found that the service does not fully meet my current business needs.
I appreciate the functionality your platform provides, but I believe it is in my best interest to discontinue my subscription at this time. Please confirm the cancellation at your earliest convenience.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
FreshBooks allows users to downgrade or cancel their subscriptions anytime via a web browser. Upon cancellation, all recurring expenses, templates, retainers, and bank connections are deactivated, and access is lost, though data remains intact and users can reactivate anytime. Billing through Apple or Google Play requires different cancellation steps.
To cancel your FreshBooks subscription, you need to log in to your account on a web browser and navigate to Billing and Upgrade in your profile settings. While canceling, you will be asked to confirm your cancellation, but there is no explicit mention that your password is required for the cancellation process itself beyond the initial login. If you do need to reset your password to log in, you can do so here: https://www.freshbooks.com/login (select 'Forgot your password?').
- Problems with bank transaction importing: Importing bank transactions was problematic and the system frequently broke.
- Unresolved software bugs: The bank import tool had known bugs with no estimated time for resolution.
- Frustrating and impractical support solutions: Support suggested impractical solutions like manually recreating transactions or deleting all records and starting over.
- Complicated cancellation process: Cancellation was reported to be difficult and time-consuming, often requiring multiple emails and interactions with customer support.
- Issues with billing and refunds: Customers were charged unexpectedly or double charged; refund requests were initially denied or delayed.
- Lack of independent account management: Users could not make account changes or cancellations independently, needing to rely on a live account manager.
- Poor customer support responsiveness: Customers experienced unresponsive or salesperson-like account representatives, causing communication gaps.
- Availability of cheaper competitors: Users noted that cheaper or more flexible accounting software options are available elsewhere.
- Overall user experience frustration: The combination of the above issues led to a frustrating and unprofessional overall user experience.
You can cancel your FreshBooks subscription at any time, but you will still be responsible for the payment for the remainder of the current billing period. If your billing is monthly, they will prorate your account to the nearest month-end after cancellation. Be aware that if your account remains inactive for two months, FreshBooks may deactivate it and possibly charge a data storage fee before terminating the account without further notice.
Before cancelling your FreshBooks subscription, it's important to know that while your data will remain intact and can be reactivated later, you will lose access to several features immediately. Recurring expenses, templates, retainers, and FreshBooks Payroll will be deactivated, and bank connections will be disconnected. Team members will no longer be able to log in, and clients cannot comment on or pay invoices. Make sure to save any data you need before cancelling, as access is lost after cancellation. If you're subscribed via Apple or Google Play, you need to use their specific cancellation methods.
- FreshBooks account login credentials (email and password)
- Backup of all necessary data (accounting information, invoices, reports, etc.)
- Disconnect any active bank connections (to prevent further transaction imports)
- Access to the "Billing and Upgrade" menu option under account settings
- Ability to locate and use the "Cancel your account" link in the billing section
- Confirmation of cancellation via any required on-screen prompts
- Optional comment regarding reason for cancellation
- Special instructions if subscription is managed via Apple Subscriptions or Google Play Subscriptions (cancellation must occur through those services)
- Awareness of impact (team members lose access, clients can’t comment/pay, recurring expenses/templates deactivated, payroll access removed)
- Contact information for FreshBooks support (in cases of issues)
We've actually written a step by step guide on how to get a refund from FreshBooks. Check it out!
The Easiest Way to Cancel FreshBooks
If you’re frustrated trying to cancel your subscription, membership, or bill from FreshBooks—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to FreshBooks?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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