Galen Medical offers a variety of healthcare services including allergy and asthma care, diabetes and endocrinology, dermatology, internal medicine, pediatrics, OB/GYN, surgery, and more. They work with many insurance providers and bill insurance companies directly for patient services. Co-payments are required at the time of service and patients are responsible for confirming their insurance coverage beforehand. Payment for services can be made online through their patient portal, by phone, or by mail, and they also offer options for setting up auto-payments.
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Cancellation is only possible by paying for a new plan to cancel the existing membership, which is a somewhat convoluted and non-intuitive process. Additionally, account deletion requires contacting support by email, phone, or a form, which adds friction and time to the process but is still somewhat manageable.
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On average, it takes
5 minutes
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minutes to cancel a Galen Medical subscription.
How to Cancel Galen Medical: Step by Step
If you purchased through credit card:
- Log into your account on mygalenmedical.com.
- Navigate to the "Account Settings" or "Subscriptions" section.
- Select the subscription you wish to cancel.
- Click on the "Cancel Subscription" button.
- Follow any additional prompts to confirm the cancellation.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to "Settings" and then "Payments".
- Select "Manage Automatic Payments".
- Find Galen Medical in your list of merchants.
- Select the subscription and click "Cancel".
Tips & Tricks for Canceling Galen Medical
- Call early in the week or early in the day to avoid long waiting times and catch less busy staff.
- Clearly state you want to cancel without entertaining offers or retaining conversations.
- Keep records of all communications such as dates, names, and what was said, to escalate if needed.
- Be firm and persistent—expect some pushback or attempts to retain your subscription.
- Request confirmation in writing (email or text) to have proof of cancellation.
- If initial customer service fails, escalate to supervisors or compliance contacts, using provided emails or phone numbers.
- Use direct and to-the-point language, avoid unnecessary details or explanations that may enable pushback tactics.
- Watch out for automatic renewals and cancel before the renewal date to prevent unwanted charges.
- Have your payment method information handy to dispute any future charges if cancellation was successful but payments continue.
- Consider using social media or public reviews to prompt faster resolution if traditional methods fail.
Galen Medical Customer Service Info
If you need assistance, here's how you can get in touch with Galen Medical's support team.
Cancel Galen Medical Script
Script
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Dear Galen Medical Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription to your services. Due to unforeseen personal circumstances, I am unable to continue my membership at this time.
I appreciate the services you provide and the support your team has offered, but I must prioritize my current situation.
Please confirm the cancellation of my subscription at your earliest convenience. Thank you for your assistance.
Best regards,
Frequently Asked Questions
To cancel your membership or subscription with Galen Medical (mygalenmedical.com), you need to go to the patient portal, access your subscription section, and select the option to pause or cancel. This ensures your membership will not be automatically billed or medicine dispatched going forward.
To cancel your subscription with Galen Medical, it appears you will need access to your Patient Portal account, which requires a username and password. Cancellation and other account management activities are handled through this portal or by calling their support lines. If you need to reset your password, you can do so here: https://genesis.galensystem.com/users/password/new. Phone support is available at (423) 894-3725 or (423) 308-0280, but no indication was found that you can cancel without your password over the phone.
- Perceived focus on money rather than patient care, feeling the company is "money hungry" and doesn't truly care about patients.
- Feeling ignored or treated condescendingly by staff or providers.
- Negative experiences with specific departments, such as Galen OBGYN, including distressing outcomes like after miscarriages.
- Misdiagnosis issues, sometimes severe enough to consider legal action.
- Problems linked to the private equity healthcare model: rushed appointments, minimal care time, and high patient volume (e.g., doctors seeing 25 patients per day).
- Frustration over being brushed off to nurse practitioners while paying full price for care.
- Limited appointment times (7-10 minutes), harming the provider-patient relationship.
- Providers leaving the practice due to internal issues, prompting patients to follow their preferred doctors elsewhere.
- Patients often cancel to seek care from other providers when dissatisfied.
Galen Medical may have a policy where appointments canceled with less than 72 hours' notice could incur a $200 fee for procedures, which is a potential cost to be aware of. Based on available information, users have expressed concerns about automatic billing continuing if the membership is not cancelled properly ahead of time, indicating potential challenges in straightforward cancellation. However, there is no clear public information about strict contracts, lock-ins, or early-cancellation fees specifically related to subscription or membership cancellation on their website or available online discussions.
Before cancelling a subscription, membership, or bill with Galen Medical, it is important to know that you will lose access to any ongoing telemedicine services and patient portal features tied to your account. Cancellation typically stops automatic billing and access to medication delivery or virtual consultations provided through the platform. To cancel, you generally need to go to your patient portal and select the option to pause or cancel your subscription. Ensure you understand the timing of cancellation to avoid further charges, and check any terms and conditions related to your service agreement for specific details about termination or refunds.
- Full name of the account holder
- Date of birth (for patient/account verification)
- Account or patient ID number (if applicable)
- Contact phone number and/or email address
- Service(s) or subscription(s) you wish to cancel
- Reason for cancellation (optional but sometimes requested)
- Date you wish the cancellation to take effect
- Any outstanding balance information or recent bill statements
- If the cancellation is by phone or email, confirmation of your identity (may include address or security questions)
- If requested, a written cancellation request or completion of a specific cancellation form
We've actually written a step by step guide on how to get a refund from Galen Medical. Check it out!
The Easiest Way to Cancel Galen Medical
If you’re frustrated trying to cancel your subscription, membership, or bill from Galen Medical—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Galen Medical?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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