GeoZilla is a family safety app that uses GPS to help you keep track of your loved ones like kids, friends, and elders. It also has features like crash detection that alerts emergency contacts if something bad happens and driver safety reports that monitor phone use and risky driving. The app can be used alone or with GPS tracking devices, and location sharing is done with consent. If you're seeing charges, it's probably for their 3-month Premium Membership subscription, which costs $59.99 every three months and comes with a 30-day money-back guarantee.
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The cancellation process is relatively straightforward with clear instructions available for Android, iOS, and web users, involving only a few taps or clicks. However, it requires navigating through settings or account menus, and contacting support might be necessary if any issue arises, adding slight complexity.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a GeoZilla subscription.
How to Cancel GeoZilla: Step by Step
If you purchased through the GeoZilla website:
- Go to GeoZilla.com and tap on Login at the upper right corner of the screen.
- After logging in, tap on the hamburger button at the top right.
- Click on Subscriptions.
- Click on the Cancel Renewal button.
- If you encounter any issues, contact the GeoZilla support team at support@geozilla.com.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu icon.
- Select Subscriptions.
- Find the GeoZilla subscription and tap on it.
- Tap on Cancel subscription to disable auto-renewal.
- For more information, visit Google Play support.
If you purchased through iTunes:
- Go to Settings on your device.
- Tap on your name at the top of the screen.
- Select iTunes & App Store.
- Tap on your Apple ID at the top.
- Select View Apple ID, then sign in if required.
- Tap on Subscriptions.
- Find the GeoZilla subscription and tap to manage it.
- For more information, visit Apple support.
If you want to cancel the Tracker Service Plan:
- Launch the GeoZilla app.
- Select Devices.
- Choose the device associated with the Tracker Service Plan.
- Tap on Settings.
- Select My Service Plan.
- Disable the auto-renew option.
Tips & Tricks for Canceling GeoZilla
- Act quickly to request cancellation as soon as you notice a charge or wish to stop the subscription.
- Document everything: Save receipts, screenshots, and any proof of cancellation attempts to support your case.
- Use polite but firm language in communications, emphasizing misunderstandings, accidental charges, or technical issues.
- Explicitly request cancellation from GeoZilla support; do not rely on deleting the app alone to cancel the subscription.
- Mention the 100% Money Back Guarantee on the checkout page to strengthen refund requests.
- Be persistent with follow-ups if you do not receive timely responses from support.
- If ignored, escalate the issue by disputing the charge with your bank or credit card provider via chargeback.
- File complaints on consumer protection sites like BBB or Trustpilot to pressure GeoZilla for resolution.
- Timing is important; dispute charges within your payment provider's allowed timeframe (often 60-120 days).
- Start with private and clear communication before using public complaints or social media to escalate.
- Use messaging that explains personal circumstances and reasons for cancellation politely to increase success.
- Use official app or platform-specific methods like Apple's reportaproblem.apple.com or Google Play's refund request system.
- Consider third-party subscription managers like Chargeback to detect and automatically manage unwanted subscriptions and refunds.
GeoZilla Customer Service Info
If you need assistance, here's how you can get in touch with GeoZilla's support team.
Cancel GeoZilla Script
Script
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Dear GeoZilla Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to budget constraints that make it difficult for me to continue my service. I have appreciated the features and support, but at this time, I need to make some financial adjustments.
Please let me know the steps I need to follow to finalize this cancellation and ensure that no further charges are applied to my account. Thank you for your understanding and assistance.
Best regards,
[Your Name]
Frequently Asked Questions
GeoZilla allows cancellation of Premium subscriptions anytime through the app, website, or respective app stores. Refunds are granted within 30 days only for technical issues reported with the app, otherwise unused subscription time is non-refundable. Users can disable auto-renewal on their device stores or cancel directly on GeoZilla's website, and support can be contacted for assistance or compensation offers after cancellation.
To cancel your GeoZilla subscription purchased on their website, you need to log into your account. This means you will require your password to access your subscription settings. If you have trouble logging in, you can reset your password at https://support.geozilla.com/hc/en-us/signin. Once logged in, you can navigate to Subscriptions and click the Cancel Renewal button. If you encounter any issues, GeoZilla support is available at support@geozilla.com to assist you.
- Technical bugs with the app that affect usability and performance.
- Accidental subscriptions made by mistake, leading to unwanted charges.
- Poor customer support response times, especially for login or account issues.
- Hidden or unclear subscription terms such as automatic contract renewals that are not easy to find.
- App freezing or slow updates impacting user experience.
- Design and usability concerns like cluttered interfaces and unintuitive navigation.
- Syncing issues between devices causing data inconsistencies.
- Concerns over billing and potential scams leading users to fear losing money or needing to cancel credit cards.
- Unused subscription time with users wanting refunds even when not due to technical bugs.
GeoZilla allows you to cancel your Premium subscription at any time through your account settings, app stores, or by contacting support. However, there are no refunds for any unused time on the subscription unless there are technical issues reported within 30 days of purchase. There are no contracts, lock-ins, or early-cancellation fees, but after cancellation, the subscription remains active until the end of the current billing cycle. Be aware that refunds are generally only issued for technical problems, not for voluntary cancellations.
Before cancelling your GeoZilla Premium subscription, know that you will lose access to several advanced features exclusive to the Premium plan. These include Location History for seeing where your Circle members have been over the last two weeks, Place Alerts for when family members arrive or leave designated locations, Schedule Alerts for tracking punctuality like school arrival times, and Invisible Mode to hide your location while still viewing others. Additionally, safety features such as Driving Protection that notifies emergency contacts in a collision and Fall Detection alerts will no longer be available. The family plan benefits that allow shared access for all Circle members will also be discontinued. You can cancel anytime via your app store or directly on GeoZilla's website, and cancellation disables auto-renewal but does not refund past subscription periods.
- Account login credentials (email address and password used for GeoZilla account)
- Tracker's ID (9-digit code on the back of the GeoZilla device, required for device service plans)
- Subscription details (such as plan type, renewal period, start date)
- Device information (if canceling a device-related service plan via the GeoZilla app)
- The App Store or Google Play account used for purchase (required if the subscription was purchased via Apple App Store or Google Play)
- Access to account settings (to manage or cancel subscriptions directly in the app or dashboard)
- Support contact method (email or support ticket required if direct cancellation isn’t available in user settings)
- Request details or reason for cancellation (sometimes requested by support for processing)
- Any confirmation of original payment (such as receipts or transaction IDs, for refund or billing issues)
We've actually written a step by step guide on how to get a refund from GeoZilla. Check it out!
The Easiest Way to Cancel GeoZilla
If you’re frustrated trying to cancel your subscription, membership, or bill from GeoZilla—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to GeoZilla?
GeoZilla, GeoZilla Premium, GZ Premium, GeoZilla App, GeoZilla Subscription, GEOZILLA.COM
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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