GetResponse is a company that helps you do marketing, especially through email. They offer tools to create emails, websites, landing pages, webinars, and even manage sales with things like online stores and discounts. You can subscribe monthly or yearly, with prices starting around $19 a month, depending on how many contacts you have. If you're seeing a charge from them, it's likely for a subscription plan that gives you access to these marketing tools and services, billed automatically in advance.
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Canceling a GetResponse subscription is straightforward, requiring only a few clicks in the user's profile and billing settings on a web browser. The process is immediate with clear instructions and confirmation, and there is no need for complicated steps or customer support interaction.
Estimated Time
On average, it takes
3 minutes
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minutes to cancel a GetResponse subscription.
How to Cancel GetResponse: Step by Step
If you purchased through GetResponse:
- Log into your GetResponse account.
- Navigate to Profile in the main menu.
- Click on Billing.
- Select Cancel subscription.
- Review the information provided regarding the cancellation.
- If you still wish to proceed, click on Yes, move on to cancellation.
- Optionally, provide a reason for the cancellation.
- Click on Cancel my account.
- A confirmation screen will appear indicating whether the cancellation was successful.
Tips & Tricks for Canceling GetResponse
- Check for multiple billing accounts: Ensure you are managing the correct account/email that the subscription is linked to, as some users have multiple emails linked and canceling the wrong one delays cancellation.
- Cancel ahead of renewal: Attempt cancellation well before the next billing cycle to avoid being charged for another period.
- Use clear, firm language: When communicating with GetResponse support, be direct and unambiguous about wanting cancellation and ask for confirmation.
- Document all communication: Keep records of your cancellation requests and any replies, which helps if you need to escalate or dispute charges later.
- Be persistent and escalate if needed: If initial support is unhelpful, ask to speak with a supervisor or escalate through different support channels.
- Dispute charges through your bank or credit card: Some users have successfully stopped unwanted billing by contacting their payment provider to dispute charges after failed cancellation attempts.
- Monitor bank statements regularly: Promptly spot any ongoing charges to react quickly and avoid accumulating unwanted fees.
- Use the in-account cancellation option: Log in, go to Billing or Profile > Billing, and use the official cancellation button. Missing steps can lead to incomplete cancellation.
- Leave feedback and reasons when canceling: Sometimes it helps to provide reasons for cancellation in feedback forms during the process to ensure the cancellation is processed fully.
- Timing matters: Avoid canceling at peak business hours or weekends when support response may be slower; early weekdays may get faster resolution.
GetResponse Customer Service Info
If you need assistance, here's how you can get in touch with GetResponse's support team.
Cancel GetResponse Script
Script
Copy
Dear GetResponse Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. After careful consideration, I have decided to discontinue my membership due to personal circumstances that no longer align with the continued use of your services.
I appreciate the support I've received during my time as a subscriber and want to thank you for your services.
Please confirm the cancellation at your earliest convenience. Thank you for your understanding.
Best regards,
Frequently Asked Questions
GetResponse allows you to cancel your subscription at any time by logging into your account, navigating to Profile > Billing, and selecting Cancel subscription. Cancellation takes effect immediately, with no refunds issued for the current billing period even if already charged. Depending on your payment plan, you may have options like free usage credits, plan downgrades, or account freezes before cancellation. It is recommended to cancel one day before the next renewal date to maximize your subscription period. This policy applies to paid accounts; free accounts have a different cancellation process.
Yes, you will need your password to cancel your GetResponse subscription because you must log in to your account to access the cancellation options under Profile > Billing. Once logged in, you can navigate to Billing, click Cancel subscription, and follow the prompts to confirm cancellation. If you don't remember your password, you can reset it here: https://app.getresponse.com/password/reset. Without your password, you won't be able to access the cancellation settings as this must be done through a browser on your account page.
- Email deliverability issues such as test emails not being received and emails going to spam.
- Poor customer support including lack of phone support, unhelpful generic responses, and no technical assistance.
- Billing problems such as higher-than-advertised charges and difficulty obtaining refunds.
- Difficulty canceling subscriptions, with some customers being charged even after cancellation attempts and complicated cancellation policies.
- Platform usability issues, especially with mobile and desktop landing page editing.
- Lack of customization options compared to competitors.
- Drop in open rates for emails after switching to GetResponse.
- Unfair subscription policies and refusal to issue refunds.
- Frustration with unexpected charges continuing despite complaints and bank involvement.
GetResponse lets you cancel your subscription at any time without further charges, but be aware that they do not offer refunds for amounts already charged. Once your credit card is charged for a billing period (monthly or annual), you are responsible for that payment even if you cancel immediately after. There are no lock-ins or early cancellation fees, but no money is refunded for unused time, which can feel like a hidden landmine if you expect a prorated refund.
Before canceling your GetResponse subscription, know that your account will be terminated immediately after cancellation, resulting in instant loss of access to all GetResponse features and your data. To maximize your subscription value, consider canceling right before your next renewal date. GetResponse does not provide refunds, even if you cancel immediately after a new billing cycle starts. Depending on your payment plan, alternatives such as downgrading, freezing your account for a limited time, or receiving account credit for unused time may be available instead of outright cancellation.
- GetResponse account login credentials (email address and password)
- Access to your Profile within the GetResponse account
- Access to Billing or Manage Account section
- Selection of cancellation reason (may be required when prompted)
- Optional feedback for your cancellation (optional prompt)
- Readiness to review data/features lost when canceling (you may be presented with a summary)
- Acknowledgement of terms for cancellation (confirmation check box)
- Access to your registered email for confirmation of cancellation
- Download/export any needed contact lists or data before canceling, since access may be lost immediately
We've actually written a step by step guide on how to get a refund from GetResponse. Check it out!
The Easiest Way to Cancel GetResponse
If you’re frustrated trying to cancel your subscription, membership, or bill from GetResponse—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to GetResponse?
GETRESPONSE, GET RESPONSE, GETRESPONSE.COM, GRSP.COM, GRSP, GETRESPONSE*COM
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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