GetResponse is a service luyacoffee.com uses to handle their email marketing and subscription billing. Basically, if you get billed by GetResponse through luyacoffee.com, it’s because you probably signed up for their coffee subscription or newsletter service. GetResponse helps manage automatic monthly or yearly payments and keeps track of your subscription details, so you don’t have to worry about keeping up with each payment manually. It’s just a simple way for the coffee company to stay in touch with you and make sure you keep getting your coffee or updates regularly.
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The cancellation process requires users to log in, navigate to the billing section, and confirm cancellation through a few clear steps. It is straightforward with immediate confirmation, but slightly inconvenient as it cannot be done through the mobile app, lowering ease slightly.
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minutes to cancel a GetResponse Subscription subscription.
How to Cancel GetResponse Subscription: Step by Step
If you purchased through GetResponse:
- Log in to your GetResponse account.
- Navigate to Profile > Billing.
- Scroll down and click on Cancel subscription.
- Review the provided information.
- If you still wish to cancel, click Yes, move on to cancellation.
- Optionally, provide a reason for cancellation.
- Click Cancel my account.
- A confirmation screen will appear to confirm that the cancellation was successful.

Tips & Tricks for Canceling GetResponse Subscription
- Attempt cancellation multiple times, as some users report needing to try repeatedly over several days before success.
- Disable ad blockers when trying to cancel online—some users found the cancellation page loops when ad blockers are active.
- Use precise, firm language in your cancellation request such as "I want to cancel immediately and do not wish to be charged further." Avoid being vague.
- Mention strong personal reasons like moving overseas, job loss, or hardship to encourage cancellation without resistance.
- If online cancellation fails, use social media channels (Twitter or Facebook) to publicly request cancellation, as companies sometimes respond faster to public complaints.
- Contact your bank or credit card company to block future charges or cancel your card if all else fails.
- Use a prepaid card or small-balance gift card for subscription payments to limit unauthorized charges.
- Escalate by filing complaints with consumer protection agencies if the company is non-responsive.
- Time cancellation attempts just before a billing cycle to avoid unnecessary charges for the next period.
- Some users claim stating they are moving to a location not serviced by the company or claiming related strong reasons helped bypass pushback.
GetResponse Subscription Customer Service Info
If you need assistance, here's how you can get in touch with GetResponse Subscription's support team.
Cancel GetResponse Subscription Script
Script

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Dear GetResponse Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have decided to discontinue my service due to recent changes in my business needs. I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your support and understanding.
Best regards,
Frequently Asked Questions
GetResponse subscription cancellation can only be done via a web browser by logging into Profile > Billing, clicking "Cancel subscription," and confirming the cancellation. The cancellation is immediate, no refunds are given for remaining subscription periods, and users are encouraged to cancel just before the next renewal date to fully utilize their subscription. Special offers may be presented before finalizing cancellation for monthly and annual plans.
To cancel your GetResponse subscription, you need to log in to your account first, which means you will need your password to access the account. Once logged in, navigate to Profile > Billing and click on Cancel subscription to proceed. If you don't remember your password, you can reset it using the password reset page here: https://hub.getresponse.com/auth/password-reset. This makes sure you can access your account securely to manage cancellations.
- Unaddressed product bugs: Frustration or negative consequences caused by product-level issues.
- Unmet value: Product not evolving with customer needs or lack of proper onboarding/support.
- Checkout friction: Complicated, lengthy, or inconvenient checkout process.
- Payment failures: Issues with automated payments such as expired credit cards.
- Inability to modify subscription: No option to downgrade, upgrade, or pause subscription, leading to cancellations.
- No longer needing the service: Customers outgrow product or use it for one-time needs.
- Economic pressures: Shrinking discretionary wallets globally causing cancellations of non-essential subscriptions.
- Migrating to competition: Due to better experience or pricing elsewhere.
- Price sensitivity: Price changes perceived as not matching value.
- Product not growing with customer needs: Lack of product development aligned to customers' changing requirements.
GetResponse subscription allows you to cancel your membership at any time without incurring early cancellation fees or lock-ins. However, once you are charged for a billing period (monthly or annual), you are responsible for that full amount even if you cancel mid-period, as GetResponse does not offer refunds for unused time. So, while you can stop future charges immediately by cancelling, you won't get money back for the current paid period, which is the important catch to be aware of.
Before cancelling your GetResponse subscription, know that your account will be terminated immediately upon cancellation, so you lose access to all features right away. You will no longer be able to use premium features such as scheduling newsletters, autoresponders, automation workflows, conversion funnels, webinars, landing pages with custom domains, website builder, and reports. Your contacts will be limited to 500 with restricted functionalities, and you cannot use integrations or API keys. Additionally, you won't have access to customer support beyond the Help Center, and mobile apps will be inaccessible. Consider timing your cancellation near the end of your billing cycle to fully use your paid period, as GetResponse does not issue refunds after cancellation.
- GetResponse account login credentials (email and password)
- Access to the Profile > Billing section within the GetResponse dashboard
- Knowledge of the subscription type to ensure you are cancelling the correct account or plan
- Willingness to review cancellation terms and information on the cancellation confirmation page
- Optional: Reason for cancellation (may be requested, but not required)
- Confirmation of the intention to cancel (final approval on the cancellation form)
We've actually written a step by step guide on how to get a refund from GetResponse Subscription. Check it out!
The Easiest Way to Cancel GetResponse Subscription
If you’re frustrated trying to cancel your subscription, membership, or bill from GetResponse Subscription—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to GetResponse Subscription?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.