Giftcards.ca, operated by Blackhawk Network, offers a wide range of popular Canadian gift cards and prepaid cards for purchase, including virtual gift cards sent by email. Consumers might see billing from them if they buy gift cards for places like Tim Hortons, Walmart, or Uber. They also provide prepaid card solutions that can be used like debit cards, but there is no direct subscription service. If you notice billing, it's likely related to purchasing or reloading gift cards, not a recurring subscription.
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Based on reviews, canceling or resolving subscription or membership issues is moderately hard due to slow customer service response times and the need for escalation when refunds or cancellations are delayed. Customers face delays and unclear cancellation processes, though support is reachable by phone or chat, which somewhat mitigates difficulty.
Estimated Time
On average, it takes
24 hours
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minutes to cancel a Giftcards.ca subscription.
How to Cancel Giftcards.ca: Step by Step
If you purchased through GiftCards.ca:
- Log in to your account on GiftCards.ca.
- Navigate to the Account Settings section.
- Locate the Subscriptions or Billing tab.
- Select the subscription you wish to cancel.
- Click on Cancel Subscription or a similar option.
- Follow any additional prompts to confirm the cancellation.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to Account Settings.
- Select Payments and navigate to Manage Automatic Payments.
- Find the subscription related to GiftCards.ca.
- Select it and click on Cancel to stop future payments.
If you purchased through a credit card:
- Contact your credit card company directly.
- Request to stop payments to GiftCards.ca.
- It may be helpful to have your account details and last payment date ready.
Tips & Tricks for Canceling Giftcards.ca
- Contact customer service persistently via phone and email until you get a confirmation of cancellation.
- Document every communication including dates, times, and names of representatives to escalate if needed.
- Use clear, firm language such as "I am requesting an immediate cancellation" and "Please confirm cancellation in writing."
- Request direct confirmation emails or reference numbers to avoid continued charges.
- Escalate by asking to speak to supervisors or through social media channels if regular support is unhelpful.
- Timing your cancellation early in the billing cycle to avoid unnecessary additional charges.
- Check if subscription is tied to a gift card and note that once the gift card balance is depleted, the subscription often ends automatically.
- Consider changing account details (e.g., address claims based on state laws) if the cancel option is restricted online.
- Use prepaid or gift cards for trials to control and limit automatic renewals.
- Be prepared for a lengthy process; some users report needing up to 90 minutes or multiple attempts to fully cancel.
Giftcards.ca Customer Service Info
If you need assistance, here's how you can get in touch with Giftcards.ca's support team.
Cancel Giftcards.ca Script
Script
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Hello,
I hope this message finds you well. I would like to request the cancellation of my subscription with Giftcards.ca. After reviewing my recent transactions, I realized that I no longer require the subscription services provided.
Thank you for your assistance with this matter. Please confirm the cancellation at your earliest convenience.
Best regards.
Frequently Asked Questions
Giftcards.ca (bhnetwork.com) follows a policy where if a subscription or service is terminated by the provider, a pro-rated refund of any pre-paid subscription fees will be provided within a reasonable time. However, if the customer terminates the subscription for convenience, no refund of pre-paid fees will be given.
To cancel your subscription at Giftcards.ca, you will need your password as the site requires logging into your account to manage subscriptions. There is no indication of phone support or unauthenticated chat support for cancellations that would circumvent the password requirement. If you have forgotten your password, you can reset it here: https://www.giftcards.ca/login (with a 'Forgot your password?' option available on the login page).
- Billing issues such as payment rejections caused by mismatched billing details or credit card information.
- Orders getting cancelled repeatedly due to the company's fraud detection algorithm incorrectly rejecting valid transactions.
- Gift card delivery failures especially when using non-standard or custom email addresses leading to non-receipt of gift cards.
- Frustration with customer service when support is unhelpful or requires multiple escalations to resolve refund issues.
- Pre-authorization holds or pending charges that remain on customer accounts causing dissatisfaction.
- Website or redemption process difficulties where customers find the process complicated, buggy, or frustrating to complete.
- No clear explanation given for cancellations leading to confusion and requests for refunds or cancellations.
- Risk or fraud alert system flags caused by discrepancies in names, addresses, or billing information.
Giftcards.ca (bhnetwork.com) does not appear to explicitly advertise subscription contracts, lock-in periods, or early cancellation fees. However, users should be aware that cancelling might not be straightforward or immediate due to potential user ID/password restrictions or account deactivation policies. While there are no clear terms indicating forced billing periods or heavy penalties, advice from related user reviews and terms suggests that cancellations may require proactive action and might face some administrative hurdles.
Before canceling a subscription, membership, or bill for Giftcards.ca (operated by Blackhawk Network), it's important to note that cancellation may result in losing access to any benefits or features associated with the membership or subscription immediately. For example, any automated payments or renewal benefits linked to your account will cease, and you might not be able to use certain promotional offers or member-exclusive content after cancellation. Additionally, if there are any unused funds or balances on gift cards purchased through the service, those might be forfeited unless stated otherwise in their terms of use. It's also wise to check that all pending transactions are completed and confirm their specific cancellation policy directly through their support or terms of use pages to avoid any unexpected charges or loss of access.
- Full name associated with the account
- Email address used for registration or on orders
- Account number (if applicable)
- Phone number connected to the account
- Order or transaction details if billing is related to specific transactions
- Reason for cancellation (may be requested by customer support)
- Identity verification details (such as confirming address or answering security questions)
- Last 4 digits of any linked payment method (if confirming billing cancellation)
We've actually written a step by step guide on how to get a refund from Giftcards.ca. Check it out!
The Easiest Way to Cancel Giftcards.ca
If you’re frustrated trying to cancel your subscription, membership, or bill from Giftcards.ca—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Giftcards.ca?
BHN*Giftcards.ca, BHN*Giftcards, BHN*Blackhawk, BHN*Rewards, BHN*Network, BHN*E-Giftcard, BHN*Prepaid, BHN*Card Purchase, BHN*Virtualcard
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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