Glo Tanning offers a range of tanning options including sunless tanning, tanning beds and booths, spray tanning with customizable colors, and spa services for relaxation and wellness. They have subscription plans for regular users, like the Luxury package which gives you unlimited access to tanning and spa services for $69.95 a month, and a Family Luxury package for couples or parent-child pairs. There's also a more affordable Lux One plan for $19.95 a month, which includes one session per month and lets you roll over unused sessions. So if you see billing from them, it's likely for one of these membership plans to keep up with your tanning and spa visits.
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Cancellation must be done by the 20th of the month via email or contact form, cancellations are not accepted in person, and late cancellations incur an additional charge. The need to send a cancellation request and navigate specific timing requirements adds moderate difficulty.
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How to Cancel Glo Tanning: Step by Step
If you purchased through Glo Tanning directly:
- Visit the Glo Tanning website at glotanning.com/support-faq/.
- Submit a contact request using the form provided on the support page.
- Ensure your cancellation request is submitted by the 20th of the month to stop your membership before the next billing cycle.
- Note: Cancellations cannot be handled in person at Glo locations.
- If submitted for the 1st, your payment will not be reversed for that month.
- Understand that any cancellations received after the 20th will extend your membership for one more month.
Tips & Tricks for Canceling Glo Tanning
- Cancel by the 20th of the month prior to avoid charges; timing is critical.
- Use written communication like email or letters demanding cancellation and keep proof of sending.
- Escalate politely but firmly if the first customer service rep refuses; ask to speak to a manager or supervisor.
- Insist on written confirmation or signed acknowledgement of your cancellation to avoid disputes later.
- Avoid phone-only requests; send follow-up emails or certified letters to document your cancellation request.
- Be persistent and follow up regularly since cancellations aren’t always processed promptly.
- Reference your contract and cancellation policy deadlines when communicating.
- Watch out for unauthorized charges and be ready to dispute them with your bank if the company bills you after cancellation.
- Consider filing complaints with the BBB if cancellation issues persist after repeated attempts.
- Some users reported success by visiting the physical location in person to finalize cancellation.
- Freezing accounts or requesting holds sometimes works as a temporary measure before full cancellation.
- Customers often mention feeling misled about contract terms, so confirm all details before signing anything.
- Language tip: Use firm, clear, and respectful language emphasizing your rights under the contract and your expectation for cancellation without additional charges.
Glo Tanning Customer Service Info
If you need assistance, here's how you can get in touch with Glo Tanning's support team.
Cancel Glo Tanning Script
Script
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Dear Glo Tanning Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription as I have been unable to consistently utilize the service due to changes in my schedule. I appreciate the service provided, but unfortunately, it no longer fits my current needs.
Please let me know if you require any further information to process this cancellation. Thank you for your understanding and assistance.
Best regards,
Frequently Asked Questions
Glo Tanning's membership cancellation policy requires that all cancellations be submitted by the 20th of the month via a contact request online, as cancellations are never accepted in person. Cancellations or freezes submitted on the 1st will not reverse the current month's payment but will be effective starting the next month; requests received after the 20th will result in cancellation after one additional monthly payment.
To cancel your Glo Tanning subscription, you need to submit a contact request through their online form as cancellations are not accepted in person. There is no explicit mention that you need your password to cancel, but since cancellation is done through a contact request where you provide your name and phone number for management to reach you, it appears you do not need your password for the cancellation process. If you need to reset your password for other account access reasons, you can typically do so via a standard password reset on their site, but no direct reset link was found on the support FAQ page.
- Difficulty contacting Glo Tanning by phone or email to cancel memberships.
- Cancellation requests must be made by the 20th of the month, leading to missed deadlines and continued billing.
- No refunds for unused services if cancellations were not properly requested.
- Pressure from sales tactics to buy additional products.
- Billing issues such as being charged after cancellation attempts and difficulty stopping automatic payments.
- Poor facility conditions, including lack of robes or unprepared tanning beds.
- Poor customer service experiences, including inability to promptly cancel memberships or resolve disputes.
- Aggressive sales pitches and use of "sales gimmicks."
- Unclear or misleading communication about membership terms and cancellation policies.
- Charges for unauthorized products or questionable receipt signatures.
- Frustration with repeated charges after cancellation attempts.
- Requests to freeze memberships when immediate cancellation isn't processed.
- Feeling defrauded or scammed due to ongoing billing disputes and customer service challenges.
Glo Tanning uses several tricks that can make canceling painful: You must submit cancellation requests by the 20th of the month and never in person, or you'll be billed for another month. They require a minimum of 3 months paid for membership before allowing cancellation, and if you cancel early, a $50 fee is charged. Cancelling during a freeze reactivates your account for a billing cycle, and you cannot cancel if you have a past due balance, which adds a $25 collection fee. These terms create lock-ins and fees that can trap you into paying longer than you want.
Before cancelling your Glo Tanning subscription or membership, know that cancellations must be submitted by the 20th of the month and cannot be done in person; submissions after this date will incur an additional monthly payment charge before cancellation takes effect. After cancellation, you lose access to membership pricing and benefits, and you will no longer be able to use your membership privileges. If you freeze your account instead, you can keep your current membership pricing and pay a small monthly fee of $5 which accumulates as in-store credit. Also, frozen accounts can still use services by paying walk-in prices or unfreezing the account.
- Full Name
- Email Address
- Phone Number
- Current Glo Tanning Location (the branch you use)
- Membership Details (if applicable)
- Correct Subject Selection (choose "Cancel Request" when submitting online)
- Message or Reason for Cancellation (optional but may be required)
- Cancellation Submission Date (must be before the 20th of the month for same-month cancellation)
We've actually written a step by step guide on how to get a refund from Glo Tanning. Check it out!
The Easiest Way to Cancel Glo Tanning
If you’re frustrated trying to cancel your subscription, membership, or bill from Glo Tanning—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Glo Tanning?
Glo Tanning, GLO TANNING, GLOCLUB, Glo Club Monthly, Glo Club $5 Freeze Fee
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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