GMX at gmx.de mainly offers free email accounts with features like strong spam filters, antivirus, encryption, cloud storage (2GB free), and the ability to manage multiple email addresses from one inbox. For users in Germany and Austria, GMX also offers paid subscription plans like GMX ProMail and GMX TopMail, which cost about €3.99 per month (billed every six months). These premium plans remove ads, provide more storage (up to 50 GB), and offer extra features like enhanced security and priority support. So, if you're seeing a charge from GMX, it's likely from subscribing to one of these premium email plans.
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Cancelling a subscription on GMX is relatively straightforward with multiple options such as an online cancellation form, a cancellation assistant within the GMX account interface, and phone support. The process requires minimal steps and is well-documented on their support page, making it easy for users to navigate and complete the cancellation.
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How to Cancel gmx: Step by Step
If you purchased through GMX website:
- Log into your GMX account by visiting gmx.de.
- Navigate to "Account Settings".
- Select "Subscription Management".
- Locate your active GMX Pro Mail subscription.
- Select "Cancel" or "Deactivate" next to your subscription.
- Confirm the cancellation via email if prompted.
- If you encounter issues, contact GMX customer support directly for assistance.
Tips & Tricks for Canceling gmx
- Create a free Gmail account and use POP3 to transfer all mails from GMX so you have a backup before cancelling GMX ProMail.
- Cancel GMX ProMail subscription once mail transfer is set up and continue using GMX as a free account.
- Flag or mark every email to your GMX address and communicate your new email address widely for about a year.
- Unsubscribe rigorously from newsletters—search emails containing "unsubscribe" and clean your inbox before cancelling.
- Configure mail retrieval to delete emails from GMX server after downloading them via POP3 to avoid clutter.
- Use mail archiving tools like MailStoreHome to archive emails locally or move them to other mailboxes before deleting GMX mail.
- Keep the old email address active for nostalgia or important contacts, and rely on Gmail’s spam filtering for better mail control.
- If facing resistance, send formal cancellation letters via third parties like Unsubby.com which can send and track cancellation requests on your behalf.
- Time your cancellation to align with billing cycles or just before auto-renewal periods for best effect.
- Prepare to escalate by clearly documenting your cancellation request and referencing any refusal or delays in responding.
- Aim for polite but firm language in emails or calls, emphasizing your right to cancel and requesting confirmation of cancellation.
gmx Customer Service Info
If you need assistance, here's how you can get in touch with gmx's support team.
Cancel gmx Script
Script
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Sehr geehrtes GMX-Team,
ich möchte hiermit mein Abonnement bei GMX kündigen. Der Grund für meine Anfrage liegt darin, dass ich derzeit meine Online-Dienste überprüfe und beschlossen habe, einige zu reduzieren. Bitte bestätigen Sie mir die Kündigung sowie das Ablaufdatum des Abonnements.
Vielen Dank für Ihre Unterstützung!
Mit freundlichen Grüßen,
Frequently Asked Questions
GMX's subscription cancellation policy allows customers to terminate their contract at any time, while GMX must provide a four-week notice period for termination. Customers can cancel their subscription either by letter or through a contact form. Additionally, GMX reserves the right to terminate or suspend services if content guidelines are violated.
Yes, you do need your GMX password to cancel your subscription or delete your GMX account. During the deletion process, GMX will ask you to enter your password to confirm the cancellation. If you don't remember your password, you can reset it at this link: https://www.gmx.de/pw/reset/. This ensures your account security and prevents unauthorized cancellations.
- Poor customer support causing frustration and unresolved issues.
- Account blocks or disablements without clear explanations or prior notice.
- Login problems, including long periods of being unable to access the account.
- Unexpected termination of accounts leading to data loss.
- Spam and virus issues such as receiving unwanted scam emails.
- Service dissatisfaction with features or performance of the subscription.
- Price or billing issues leading to desire for refunds or cancellation.
- Lack of account flexibility after cancellation such as mailbox filling up immediately.
GMX allows customers to cancel their subscription at any time without a lock-in period or early cancellation fees, which means you are not bound by any long-term contracts. However, the cancellation must be done via letter or the contact form, and GMX requires a notice period of four weeks to effectively end the subscription. Be aware that GMX can suspend services or limit account access under certain conditions, such as violation of content guidelines or prolonged account inactivity.
Before cancelling a GMX subscription, note that if you used the GMX Mail App for Windows Desktop, you will lose access to any drafts and email signatures saved only within that app. However, your emails remain accessible via other means such as web login, GMX MailCheck, or the GMX Mail App on Android and iOS. Also, GMX reserves the right to delete messages and release your email aliases after long periods of account inactivity (6 months to 1 year), so be sure to back up important emails or data before cancelling. Additionally, cancellation or account inactivity may result in service suspension or termination based on GMX's terms and content guidelines.
- GMX email address
- Account password (for authentication, if cancelling via account portal)
- First name
- Last name
- Street and house number
- Postal code
- City
- Phone number
- Reason for cancellation (if requested or sending formal letter)
- Requested cancellation date (immediately or a specific date)
- IBAN (if a refund is possible and required)
- Acceptance of Privacy Policy and Terms (if using third-party services)
- Written confirmation request (confirmation of contract end date)
- Request for deletion of personal data (under GDPR, if desired)
We've actually written a step by step guide on how to get a refund from gmx. Check it out!
The Easiest Way to Cancel gmx
If you’re frustrated trying to cancel your subscription, membership, or bill from gmx—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to gmx?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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