Can I Cancel Gopuff at Any Time?

Gopuff allows you to cancel your subscription at any time through your account settings, with no contracts, lock-ins, or early cancellation fees. However, you must cancel before the subscription renews to avoid being charged for the next period. Be mindful that if you are within a 14-day cooling-off period after starting your subscription, you can cancel without charges, but after that, you'll need to give notice to terminate.

Why Do People Cancel Gopuff?

Reduction or removal of membership benefits without prior notice, leading to perceived loss of value in the subscription. Limitations on discounted items per order, such as restrictions on purchasing egg products or membership discount items, making the membership less worthwhile. Higher prices compared to competitors despite having a membership. Unauthorized or unexpected subscription charges, including repeated monthly charges not authorized by the subscriber. Difficulty canceling memberships due to lack of clear options or ineffective customer support channels. Poor or unresponsive customer service, including difficulty reaching support representatives via chat or phone. Frustrations with billing issues, such as being charged incorrect amounts or ongoing disputes over refunds. Account closures without explanation, which makes customers feel confused and dissatisfied. Feeling of being "bait and switched" after subscription purchase because advertised benefits are removed or reduced. Requests for prorated refunds when canceling are often unmet, leading to dissatisfaction.

What Information Do I Need to Cancel Gopuff?

Access to your Gopuff account (login credentials: email and password) Navigation to Account Settings within the Gopuff app or website Selection of FAM Membership or Manage Subscription from account menus Ability to identify your active subscription (FAM or other recurring membership) Device with internet connection (phone, tablet, or computer) Email address associated with your Gopuff account (needed if contacting customer support) Knowledge of current payment method (if you wish to remove payment details, but not always required for standard app cancellation) Access to official customer support form or support email (if you are unable to cancel via the app or website) Timely action before your next billing date (cancellation must occur before renewal to avoid charges)

What Should I Know Before Cancelling Gopuff?

Before canceling your Gopuff FAM subscription, know that you will lose benefits like free deliveries on minimum orders and other exclusive perks that come with the membership. Cancellation can be done anytime through your account settings, but no refunds are given for prepaid monthly or yearly subscriptions. After cancellation, you can still use the benefits until the end of your prepaid term. It's important to cancel before the subscription renews to avoid being charged for the next period. Also, note that Gopuff may change terms or fees and can terminate subscriptions at their discretion, sometimes offering prorated refunds if they cancel yearly plans.

What is Gopuff's Cancellation Policy?

Gopuff's FAM subscription can be canceled manually through the app under Account Settings > FAM Membership > Cancel Membership. After cancellation, if the subscription fee for the current month has been paid, the benefits continue until the end of that billing cycle. Refund eligibility depends on timing: no refund is given if an order has been made after the renewal charge, or if it is a prepaid yearly or monthly subscription; otherwise, refunds are possible if no orders were placed past the renewal charge date.

Do I Need My Gopuff Password to Cancel?

To cancel your Gopuff subscription, you need to manually cancel it through the Gopuff app by going to Account Settings > FAM Membership > Cancel Membership. There is no mention of requiring your password specifically to cancel the subscription, which suggests you do not need to input a password during the cancelation process itself. However, logging into the app initially may require a verification process via your phone number, not just a password. If you do need to reset your password for login purposes, you can do so typically by the "Forgot your password?" option on the Gopuff login screen within the app. Unfortunately, there is no direct publicly available URL for password reset outside the app as login normally uses a verification code sent to your phone or email.

Can I Get a Refund from Gopuff?

We've actually written a step by step guide on how to get a refund from Gopuff. Check it out!

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How To Cancel Your Gopuff Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 1, 2025

Last updated on December 31, 2025

6 min read

Difficulty

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The subscription cancellation process on Gopuff is straightforward and can be done directly via the app in the user's account settings without needing customer support, making it relatively easy.

Estimated Time

On average, it takes 00 10 minutes to cancel a Gopuff subscription.

How to Contact Gopuff

If you need assistance, here's how you can get in touch with Gopuff's support team.

Phone

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Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Gopuff subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Gopuff account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Gopuff online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.