Tap on Cancel Membership to initiate the cancellation process.
6 - Confirm your decision if prompted.
7 - If you encounter any technical issues:
8 - Ensure your Gopuff app is up-to-date.
9 - Check your internet connection.
10 - If problems persist, consider filling out the support form provided in the app or on the Gopuff website.
Gopuff is a delivery service that brings everyday essentials right to your door, like snacks, drinks, cleaning supplies, and more. They offer a subscription called the Fam program, which lets you get free delivery on orders (with a minimum order amount) and access special discounts. This subscription can be paid monthly or yearly, and it automatically renews unless you cancel it. If you subscribe, you'll see charges on your account for the recurring subscription fee, which you can manage or cancel through the app anytime.
The subscription cancellation process on Gopuff is straightforward and can be done directly via the app in the user's account settings without needing customer support, making it relatively easy.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Gopuff subscription.
How to Contact Gopuff
If you need assistance, here's how you can get in touch with Gopuff's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a Gopuff Refund
Attempt to cancel subscription quickly by tapping the X near the payment method in the app settings before it switches to a check mark.
Remove payment methods from your account immediately after trying to cancel to avoid further charges.
Delete the app and block GoPuff emails to reduce communications and prompt resolution.
If cancellation through the app fails, escalate by emailing reviews@gopuff.com or filling out the online contact form at their help page.
Document all interactions and take screenshots of erroneous charges or misleading promotions to use in escalations.
Prepare to be persistent with customer support as initial contacts often deny or delay cancellations and ask for repeated troubleshooting.
If unauthorized charges continue after cancellation attempts, consider filing a BBB complaint or disputing charges with your bank.
In extreme cases, some users report reporting their card as stolen to stop recurring charges.
Cancel or close your account entirely to attempt forcing subscription cancellation, but be aware charges may still occur afterward.
No live phone support is available; all communication is through messaging, email, or form submissions.
Timing tips: Cancel or attempt cancellation immediately before the next billing cycle to avoid being charged for another period.
Why Do People Request Refunds from Gopuff
Reduction or removal of membership benefits without prior notice, leading to perceived loss of value in the subscription.
Limitations on discounted items per order, such as restrictions on purchasing egg products or membership discount items, making the membership less worthwhile.
Higher prices compared to competitors despite having a membership.
Unauthorized or unexpected subscription charges, including repeated monthly charges not authorized by the subscriber.
Difficulty canceling memberships due to lack of clear options or ineffective customer support channels.
Poor or unresponsive customer service, including difficulty reaching support representatives via chat or phone.
Frustrations with billing issues, such as being charged incorrect amounts or ongoing disputes over refunds.
Account closures without explanation, which makes customers feel confused and dissatisfied.
Feeling of being "bait and switched" after subscription purchase because advertised benefits are removed or reduced.
Requests for prorated refunds when canceling are often unmet, leading to dissatisfaction.
Gopuff Refund Script
Script
Copy
Dear Gopuff, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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Gopuff Refund Policy
Gopuff's FAM subscription can be canceled manually through the app under Account Settings > FAM Membership > Cancel Membership. After cancellation, if the subscription fee for the current month has been paid, the benefits continue until the end of that billing cycle. Refund eligibility depends on timing: no refund is given if an order has been made after the renewal charge, or if it is a prepaid yearly or monthly subscription; otherwise, refunds are possible if no orders were placed past the renewal charge date.
Get help with your refund
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The Easiest Way to Get a Gopuff Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Gopuff—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Gopuff allows you to cancel your subscription at any time through your account settings, with no contracts, lock-ins, or early cancellation fees. However, you must cancel before the subscription renews to avoid being charged for the next period. Be mindful that if you are within a 14-day cooling-off period after starting your subscription, you can cancel without charges, but after that, you'll need to give notice to terminate.
Reduction or removal of membership benefits without prior notice, leading to perceived loss of value in the subscription.
Limitations on discounted items per order, such as restrictions on purchasing egg products or membership discount items, making the membership less worthwhile.
Higher prices compared to competitors despite having a membership.
Unauthorized or unexpected subscription charges, including repeated monthly charges not authorized by the subscriber.
Difficulty canceling memberships due to lack of clear options or ineffective customer support channels.
Poor or unresponsive customer service, including difficulty reaching support representatives via chat or phone.
Frustrations with billing issues, such as being charged incorrect amounts or ongoing disputes over refunds.
Account closures without explanation, which makes customers feel confused and dissatisfied.
Feeling of being "bait and switched" after subscription purchase because advertised benefits are removed or reduced.
Requests for prorated refunds when canceling are often unmet, leading to dissatisfaction.
Access to your Gopuff account (login credentials: email and password)
Navigation to Account Settings within the Gopuff app or website
Selection of FAM Membership or Manage Subscription from account menus
Ability to identify your active subscription (FAM or other recurring membership)
Device with internet connection (phone, tablet, or computer)
Email address associated with your Gopuff account (needed if contacting customer support)
Knowledge of current payment method (if you wish to remove payment details, but not always required for standard app cancellation)
Access to official customer support form or support email (if you are unable to cancel via the app or website)
Timely action before your next billing date (cancellation must occur before renewal to avoid charges)
Before canceling your Gopuff FAM subscription, know that you will lose benefits like free deliveries on minimum orders and other exclusive perks that come with the membership. Cancellation can be done anytime through your account settings, but no refunds are given for prepaid monthly or yearly subscriptions. After cancellation, you can still use the benefits until the end of your prepaid term. It's important to cancel before the subscription renews to avoid being charged for the next period. Also, note that Gopuff may change terms or fees and can terminate subscriptions at their discretion, sometimes offering prorated refunds if they cancel yearly plans.
Gopuff's FAM subscription can be canceled manually through the app under Account Settings > FAM Membership > Cancel Membership. After cancellation, if the subscription fee for the current month has been paid, the benefits continue until the end of that billing cycle. Refund eligibility depends on timing: no refund is given if an order has been made after the renewal charge, or if it is a prepaid yearly or monthly subscription; otherwise, refunds are possible if no orders were placed past the renewal charge date.
To cancel your Gopuff subscription, you need to manually cancel it through the Gopuff app by going to Account Settings > FAM Membership > Cancel Membership. There is no mention of requiring your password specifically to cancel the subscription, which suggests you do not need to input a password during the cancelation process itself. However, logging into the app initially may require a verification process via your phone number, not just a password. If you do need to reset your password for login purposes, you can do so typically by the "Forgot your password?" option on the Gopuff login screen within the app. Unfortunately, there is no direct publicly available URL for password reset outside the app as login normally uses a verification code sent to your phone or email.
We've actually written a step by step guide on how to get a refund from Gopuff. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Gopuff subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Gopuff account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Gopuff online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
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¹ Total savings is calculated based on internal annualized estimates of
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