Grailed is a marketplace where you can buy and sell men's and women's fashion for free as a buyer. Sellers only pay a 9% commission fee when their items sell. There are no subscription fees, but a payment processing fee is charged on all transactions, which varies based on how the buyer pays and the country. This setup helps keep the marketplace running and supports services like customer support and security.
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Based on the search results, Grailed does not have a straightforward or self-service option for canceling subscriptions, bills, or memberships directly. Users typically need to contact the seller or support, which makes the process somewhat challenging but still manageable within a short time.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Grailed subscription.
How to Cancel Grailed: Step by Step
If you purchased through Grailed.com:
- Log in to your account on grailed.com.
- Go to your Account Settings by clicking on your profile icon.
- In the Account Settings, look for the Membership or Subscription section.
- Find the option to Cancel Subscription.
- Follow the prompts to confirm your cancellation.
If you purchased through the Contact Form:
- Visit the Help & FAQ page.
- Look for the Contact Form link.
- Fill out the form with your account details and a request to cancel your membership.
- Submit the form and wait for a confirmation email regarding your cancellation.
Tips & Tricks for Canceling Grailed
- Contact the seller quickly and politely to request a cancellation or refund before the transaction progresses.
- Use clear and respectful language emphasizing your change of mind or mistake in ordering.
- Appeal to the seller’s interest in avoiding negative feedback as this can motivate them to issue a refund or cancel sale.
- Negotiate directly with the seller rather than relying on Grailed’s support, which is often slow or unhelpful.
- Understand that Grailed payments are held until 3 days after delivery, so cancellations before shipment might be easier to achieve.
- Highlight that the purchase was a "binding offer" but sellers sometimes do refund voluntarily, so ask nicely if they would consider making an exception.
- Escalate by reporting sellers who refuse unreasonable cancellations, particularly if item is out of stock or there was a genuine issue.
- Timing is crucial: make cancellation requests immediately after purchase to improve chances.
- Some users recommend returning the item at their own expense if refund is agreed, to maintain goodwill and smooth resolution.
- Offers made can’t be cancelled on the app easily, so using desktop browser messaging to communicate can help.
- Persistent, polite communication combined with referencing potential negative reviews often works better than formal escalation.
Grailed Customer Service Info
If you need assistance, here's how you can get in touch with Grailed's support team.
Cancel Grailed Script
Script
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Hello Grailed team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to changes in my financial situation, I find it necessary to cut back on my expenses at this time.
I appreciate the service provided and thank you for your assistance with the cancellation process. Please let me know if you need any further information from my side.
Best regards,
Frequently Asked Questions
Grailed does not allow cancellation of a binding offer or an accepted order once made. However, buyers can request a refund from the seller before the item ships and may relist the item on Grailed once received. There is no specific subscription or membership cancellation policy mentioned, implying the focus is on orders rather than subscriptions on the platform.
To cancel your subscription or delete your Grailed account, you typically need to be logged in, which means having access to your password. Deleting your account through the Grailed iOS app does not explicitly mention requiring the password, but you do need to be logged into the app. If you forget your password, you can reset it here: https://grailed.zendesk.com/auth/v2/login/password_reset. There's no phone or unauthenticated support mentioned for cancellations, so having your password is important for managing your subscription.
- Non-Delivery: When the purchased item doesn’t arrive within the agreed-upon timeframe, leading to automatic cancellation and refund.
- Misrepresentation: Item received significantly deviates from seller’s description or photos, including authenticity, color, condition, fabric, or measurements.
- Item Not Received: Payment made but item never arrives.
- Item Does Not Fit Description: Inaccurate or misleading product details.
- Unauthorized Transaction: Buyer’s account used for unauthorized purchase.
- Changed Mind: Buyers change their minds, though refunds are generally not given unless seller agrees.
- Order Cancellation: Orders can’t be canceled once seller accepts, but buyers may request cancellation and refund by contacting the seller.
- Seller Refusal: Sellers may refuse refunds; buyers then escalate to Grailed support with evidence.
You can cancel your Grailed account and stop using their services at any time without being locked into contracts or facing early-cancellation fees. However, while you can cancel your membership at will, any binding offers or accepted orders cannot be canceled once placed, meaning you need to fulfill obligations for any ongoing transactions like payments and shipments. There are no gimmicks that prevent cancellation, but you should be aware that cancellation does not relieve you from responsibilities for active orders.
Before cancelling a subscription, membership, or any recurring billing on Grailed, know that you will lose access to any exclusive member benefits or enhanced selling features that come with the active subscription. You may no longer be able to access premium tools or promotions designed to boost your selling experience. Also, consider that any active listings or transactions you have might be affected or need to be manually managed without subscription tools. Make sure to review your account details and pending transactions before cancellation to avoid disruption or loss of data.
- Account login credentials (email address and password associated with your Grailed account)
- Access to the iOS app if you wish to delete your account directly (or be prepared to contact Grailed Support if you do not have access to the app)
- No pending sales or purchases; 30 days must have passed since the last order was marked as delivered
- Confirmation of your intention to delete or cancel your account, subscription, or unsubscribe from communications
- Email address used for support correspondence and confirmation
- Details of any active subscriptions or memberships, if applicable
- Billing or payment details may be requested to identify the correct account for cancellation purposes
- Device access (web, mobile, or iOS) to use the appropriate cancellation/unsubscribe method
We've actually written a step by step guide on how to get a refund from Grailed. Check it out!
The Easiest Way to Cancel Grailed
If you’re frustrated trying to cancel your subscription, membership, or bill from Grailed—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Grailed?
GRAILED, GRAILED.COM, GRAILED*PAYMENTS, GRAILED*MARKETPLACE, GRAILED*ORDER, GRAILED*COMMISSION
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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