Grande Broadband is a company that provides internet, TV, and phone services to customers. They offer different subscription plans where you can choose your internet speed, add TV packages, and update your services online. If you see a bill from them, it's likely for your internet or TV subscription, and you can pay it easily on their website. Basically, they're the company that connects your home to the internet and helps manage your TV services.
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Customers need to call a specific customer service number and speak to a representative to cancel, with reports of poor customer service and billing issues that suggest the cancellation process can be frustrating and time-consuming.
Estimated Time
On average, it takes
15 minutes
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minutes to cancel a Grande Broadband subscription.
How to Cancel Grande Broadband: Step by Step
If you purchased through Grande Broadband directly:
- Call customer service at 855-286-6666.
- Ask to speak with a representative.
- Provide your account number and customer information.
- Request cancellation of your service(s) and monthly payments.
- You will receive a confirmation email.
Tips & Tricks for Canceling Grande Broadband
- Call early in the week (Monday or Tuesday) to avoid weekend delays and increase chance of immediate response.
- Be polite but firm, clearly state that you want to cancel and are prepared to escalate if necessary.
- Ask to speak to a supervisor or higher level representative if initial customer service resists or delays cancellation.
- Have your account number and personal information ready to speed up the process and avoid excuses.
- Threaten to report the company to consumer protection agencies or mention you will dispute charges with your bank if they refuse cancellation.
- Use language like "I am legally entitled to cancel" or "I want confirmation in writing" to add seriousness.
- Take detailed notes of names, times, and what was said during calls for documentation if needed for escalations.
- Use multiple contact methods if phone calls fail such as email, social media calls out, or online chat support.
- Cancel any automatic payments or direct debits with your bank a few days before the next billing cycle to avoid unwanted charges.
- Be persistent, sometimes multiple calls over several days are needed until cancellation is confirmed.
Grande Broadband Customer Service Info
If you need assistance, here's how you can get in touch with Grande Broadband's support team.
Cancel Grande Broadband Script
Script
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Dear Grande Broadband Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription, effective immediately. Due to recent changes in my financial situation, I can no longer afford the service. I appreciate the quality and support I have experienced but must discontinue my subscription at this time.
Please confirm the cancellation and advise if any further actions are required on my part. Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Grande Broadband offers a 30-day money-back guarantee for new residential customers who cancel within 30 days of installation, refunding the first month's charges excluding usage-based fees. After installation, customers can cancel their service by providing at least 24 hours' notice via phone or non-electronic written submission, with no early termination fee charged. Customers must pay any unpaid balance owed at the time of cancellation.
To cancel your Grande Broadband subscription, you generally need to call customer service at 855-286-6666 and provide your account number along with your customer information. There is no explicit mention that a password is required for cancellation, but account verification is needed, typically through your account number. If you need to reset your password for account access, you can do so at this URL: https://account.mygrande.com/forgot_password. This process should help you regain access if needed to manage your subscription.
- Price increases without notification or justification (e.g., unexpected bill jumps)
- Poor customer service experiences, including rude or unhelpful representatives
- Unreliable or poor quality service, such as frequent internet or TV outages and speeds not matching advertised rates
- Overcharging and billing issues, including unexpected fees or charges after cancellation
- Equipment issues, like malfunctioning TiVo boxes or problems returning equipment resulting in fees
- Problems with account holds or false debts impacting service availability
- Dissatisfaction with value for money and refusal by customer service to match competitors' prices
- Poor handling of cancellation, refunds, or disputes regarding charges and account management
- Moving or switching to other providers
- Cancellation fees on promotional or contract-based plans
Grande Broadband allows you to cancel your subscription at any time after service installation with just 24 hours' notice by phone or written communication. There are no early termination fees or lock-in contracts, so you won't be penalized for canceling early. However, you are responsible for the full monthly charge without proration if you cancel partway through a billing period.
Before cancelling your Grande Broadband subscription, it is important to know that upon termination, you will lose access to all services and your data stored with the service may be deleted, including files, emails, voicemails, and account information. If you cancel phone service without porting your number, you will lose that telephone number. The cancellation will be effective at the end of your current monthly billing period, and you will be responsible for the full charge for that period, as the service is billed monthly with no pro-ration. Additionally, you must return any Astound equipment immediately, or you may incur additional charges for lost, damaged, or unreturned equipment. There are no refunds or credits beyond those specified in the policy, so be sure to consider any financial obligations before cancelling.
- Account number for Grande Broadband (Grande Communications)
- Security code assigned to your account (used for identification when contacting customer service)
- Account holder information (such as the name and address on the account)
- Call customer service at 855-286-6666 to request cancellation and speak with a representative
- Schedule a disconnect work order by contacting customer service before cancelling
- Return all rented equipment (modems, routers, DVRs, converter boxes, cable cards, remotes, power cords, etc.)
- Choose a return method: local office return (call 1.800.427.8686 first to confirm location) or prepaid FedEx shipping label
- Track your return using the FedEx tracking number if shipping equipment back
- Check for outstanding balances, unpaid bills, and any potential early termination fees
- Keep confirmation of cancellation from the representative for your records
We've actually written a step by step guide on how to get a refund from Grande Broadband. Check it out!
The Easiest Way to Cancel Grande Broadband
If you’re frustrated trying to cancel your subscription, membership, or bill from Grande Broadband—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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GRANDE, GRANDE BROADBAND, MY GRANDE, ASTOUND BROADBAND
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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