Guardio is a service that helps protect your devices from scams, phishing, and other online threats. They offer both free basic protection and paid monthly or yearly subscriptions for individuals, couples, or families. If you're getting billed by Guardio, it's likely for one of their subscription plans that provide full security features, support, and additional benefits like identity monitoring in the VIP plan. You can cancel anytime, and they also offer a free trial to try out all their protection features.
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The cancellation process is straightforward and well-documented on the Guardio Help Center, with clear steps for different payment methods. Navigating to the subscription page and following the prompts to cancel is simple and quick, thus making it easy for consumers.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Guardio subscription.
How to Cancel Guardio: Step by Step
If you purchased through Credit Card or PayPal:
- Open the Guardio App or Desktop Browser Extension.
- Go to the Subscription page.
- Click Change next to Plan.
- Click Turn Off or Cancel.
- Click on Switch To Basic.
- Click Cancel Subscription.
If you purchased through App Store or Google Play Store:
- Open the Guardio App.
- Tap the settings icon in the upper-right corner of the screen.
- Tap Subscription.
- Tap Cancel Subscription and follow the instructions.
- Tap Go To Apple Subscriptions or Go To Google Play Subscriptions to complete the cancellation.
Tips & Tricks for Canceling Guardio
- Contact Guardio support via email repeatedly using the email yourfriends@guard.io, emphasizing refund requests and cancellation confirmation.
- Use direct language demanding cancellation and refund citing double charges and unauthorized billing.
- Document all communication attempts including dates and responses to escalate if needed.
- Check cancellation through third-party platforms like Apple App Store or Google Play if subscription was bought through them and cancel there.
- Attempt cancellation right before the next billing cycle to avoid additional charges.
- Remove personal and payment information linked to the account where possible, to hinder further charges.
- Beware of scripted or automated responses and insist on human support agents if refund or cancellation is initially denied.
- Share experiences and warnings on forums and social media to prompt quicker responses from the company.
- Use browser extension or account settings cautiously as some users report inability to fully cancel via these means.
- Escalate via consumer complaint websites if direct cancellation requests fail, to put public pressure on Guardio.
Guardio Customer Service Info
If you need assistance, here's how you can get in touch with Guardio's support team.
Cancel Guardio Script
Script
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Dear Guardio Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have found that the service does not meet my needs as I expected. I appreciate the time and effort your team has put into developing Guardio; however, I believe it would be best for me to discontinue my membership at this time.
Thank you for your assistance in processing this cancellation. I look forward to your confirmation.
Best regards,
Frequently Asked Questions
Guardio allows cancellation of subscriptions through their website or app by navigating to the Subscription page and selecting "Cancel Subscription." If you subscribed via App Store or Google Play, cancellation must be done through those platforms. Your premium protection continues until the end of the current billing cycle with no further charges after cancellation, and uninstalling the extension or app does not cancel your subscription automatically.
To cancel your Guardio subscription, you generally need to log in to your account, which requires your password. If you don't remember your password, you can reset it here: https://help.guard.io/hc/en-us/articles/360060275231. Once logged in, you can go to the Subscription page and follow the steps to cancel. If you have multiple accounts and are still getting charged, find the correct email for the account, reset the password if needed, and then cancel the subscription from that account.
- Unexpected or unauthorized charges – Users report being billed multiple times or for amounts they did not expect.
- Difficulties with cancellation process – Some users experience problems canceling their subscription or receiving confirmation of the cancellation.
- Refund issues – Customers often request refunds but face delays or denials, leading to dissatisfaction.
- Perceived high cost – Several users find Guardio too expensive compared to its value or competitors.
- Limited effectiveness concerns – Some users doubt Guardio's ability to protect effectively against scams and viruses.
- Frequent or unnecessary notifications – Complaints about excessive pop-ups or alerts that users find annoying or unhelpful.
- Concerns about legitimacy – A few customers suspect scam-like behavior or question the legitimacy of the company.
- Technical or compatibility issues – Problems with signing up, email provider acceptance, or account setup have led to cancellations.
Guardio may make it somewhat inconvenient to cancel by requiring you to go through specific steps in the app or browser extension rather than just uninstalling. Importantly, deleting the Guardio app or extension alone does NOT cancel your subscription, so you must follow the cancellation process explicitly. Also, while you can cancel your subscription at any time, any payments already made are non-refundable, so there are no refunds for early cancellation. There are no contracts or lock-in fees, but you need to be mindful to cancel before your next billing cycle to avoid continued charges.
Before cancelling your Guardio subscription, it's important to know that your premium protection and monitoring services will continue until the end of your current billing cycle. After cancellation, you will lose access to premium features such as threat alerts and identity monitoring, and your browser protection will no longer be active. However, your Guardio account remains accessible unless you choose to delete it, allowing you to reactivate a subscription later with the same login. Also, uninstalling the Guardio extension or app alone does not cancel your subscription, so you must cancel through your subscription settings to stop billing.
- Login credentials (email and password for Guardio account)
- Access to the Guardio app, browser extension, or website
- Access to the Subscription or Billing section in your Guardio profile
- Payment method details (Credit Card, PayPal, App Store, or Google Play Store) if needed for reference
- Knowledge of where you subscribed (directly on Guardio, Apple App Store, or Google Play)
- For App Store/Google Play subscriptions: device access to open those platforms and locate subscriptions
- Follow the cancellation steps within your platform (may include clicking: Change next to Plan, Turn Off, Cancel Subscription, or Switch to Basic)
- Optionally uninstall Guardio extension or app (for full removal after cancellation)
We've actually written a step by step guide on how to get a refund from Guardio. Check it out!
The Easiest Way to Cancel Guardio
If you’re frustrated trying to cancel your subscription, membership, or bill from Guardio—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Guardio?
GUARDIO, GUARDIO PREMIUM, GUARDIO AUTH, GUARDIO HOLD NO CHARGE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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