Guardio is a service that helps protect your devices from scams, phishing, and other online threats. They offer both free basic protection and paid monthly or yearly subscriptions for individuals, couples, or families. If you're getting billed by Guardio, it's likely for one of their subscription plans that provide full security features, support, and additional benefits like identity monitoring in the VIP plan. You can cancel anytime, and they also offer a free trial to try out all their protection features.
The cancellation process is straightforward and well-documented on the Guardio Help Center, with clear steps for different payment methods. Navigating to the subscription page and following the prompts to cancel is simple and quick, thus making it easy for consumers.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Guardio subscription.
How to Cancel Guardio: Step by Step
If you purchased through Credit Card or PayPal:
Open the Guardio App or Desktop Browser Extension.
Go to the Subscription page.
Click Change next to Plan.
Click Turn Off or Cancel.
Click on Switch To Basic.
Click Cancel Subscription.
If you purchased through App Store or Google Play Store:
Open the Guardio App.
Tap the settings icon in the upper-right corner of the screen.
Tap Subscription.
Tap Cancel Subscription and follow the instructions.
Tap Go To Apple Subscriptions or Go To Google Play Subscriptions to complete the cancellation.
How to Contact Guardio
If you need assistance, here's how you can get in touch with Guardio's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Guardio Refund
Contact Guardio support via email repeatedly using the email yourfriends@guard.io, emphasizing refund requests and cancellation confirmation.
Use direct language demanding cancellation and refund citing double charges and unauthorized billing.
Document all communication attempts including dates and responses to escalate if needed.
Check cancellation through third-party platforms like Apple App Store or Google Play if subscription was bought through them and cancel there.
Attempt cancellation right before the next billing cycle to avoid additional charges.
Remove personal and payment information linked to the account where possible, to hinder further charges.
Beware of scripted or automated responses and insist on human support agents if refund or cancellation is initially denied.
Share experiences and warnings on forums and social media to prompt quicker responses from the company.
Use browser extension or account settings cautiously as some users report inability to fully cancel via these means.
Escalate via consumer complaint websites if direct cancellation requests fail, to put public pressure on Guardio.
Why Do People Request Refunds from Guardio
Unexpected or unauthorized charges – Users report being billed multiple times or for amounts they did not expect.
Difficulties with cancellation process – Some users experience problems canceling their subscription or receiving confirmation of the cancellation.
Refund issues – Customers often request refunds but face delays or denials, leading to dissatisfaction.
Perceived high cost – Several users find Guardio too expensive compared to its value or competitors.
Limited effectiveness concerns – Some users doubt Guardio's ability to protect effectively against scams and viruses.
Frequent or unnecessary notifications – Complaints about excessive pop-ups or alerts that users find annoying or unhelpful.
Concerns about legitimacy – A few customers suspect scam-like behavior or question the legitimacy of the company.
Technical or compatibility issues – Problems with signing up, email provider acceptance, or account setup have led to cancellations.
Guardio Refund Script
Script
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Dear Guardio, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Guardio Refund Policy
Guardio allows cancellation of subscriptions through their website or app by navigating to the Subscription page and selecting "Cancel Subscription." If you subscribed via App Store or Google Play, cancellation must be done through those platforms. Your premium protection continues until the end of the current billing cycle with no further charges after cancellation, and uninstalling the extension or app does not cancel your subscription automatically.
The Easiest Way to Get a Guardio Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Guardio—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Guardio may make it somewhat inconvenient to cancel by requiring you to go through specific steps in the app or browser extension rather than just uninstalling. Importantly, deleting the Guardio app or extension alone does NOT cancel your subscription, so you must follow the cancellation process explicitly. Also, while you can cancel your subscription at any time, any payments already made are non-refundable, so there are no refunds for early cancellation. There are no contracts or lock-in fees, but you need to be mindful to cancel before your next billing cycle to avoid continued charges.
Unexpected or unauthorized charges – Users report being billed multiple times or for amounts they did not expect.
Difficulties with cancellation process – Some users experience problems canceling their subscription or receiving confirmation of the cancellation.
Refund issues – Customers often request refunds but face delays or denials, leading to dissatisfaction.
Perceived high cost – Several users find Guardio too expensive compared to its value or competitors.
Limited effectiveness concerns – Some users doubt Guardio's ability to protect effectively against scams and viruses.
Frequent or unnecessary notifications – Complaints about excessive pop-ups or alerts that users find annoying or unhelpful.
Concerns about legitimacy – A few customers suspect scam-like behavior or question the legitimacy of the company.
Technical or compatibility issues – Problems with signing up, email provider acceptance, or account setup have led to cancellations.
Login credentials (email and password for Guardio account)
Access to the Guardio app, browser extension, or website
Access to the Subscription or Billing section in your Guardio profile
Payment method details (Credit Card, PayPal, App Store, or Google Play Store) if needed for reference
Knowledge of where you subscribed (directly on Guardio, Apple App Store, or Google Play)
For App Store/Google Play subscriptions: device access to open those platforms and locate subscriptions
Follow the cancellation steps within your platform (may include clicking: Change next to Plan, Turn Off, Cancel Subscription, or Switch to Basic)
Optionally uninstall Guardio extension or app (for full removal after cancellation)
Before cancelling your Guardio subscription, it's important to know that your premium protection and monitoring services will continue until the end of your current billing cycle. After cancellation, you will lose access to premium features such as threat alerts and identity monitoring, and your browser protection will no longer be active. However, your Guardio account remains accessible unless you choose to delete it, allowing you to reactivate a subscription later with the same login. Also, uninstalling the Guardio extension or app alone does not cancel your subscription, so you must cancel through your subscription settings to stop billing.
Guardio allows cancellation of subscriptions through their website or app by navigating to the Subscription page and selecting "Cancel Subscription." If you subscribed via App Store or Google Play, cancellation must be done through those platforms. Your premium protection continues until the end of the current billing cycle with no further charges after cancellation, and uninstalling the extension or app does not cancel your subscription automatically.
To cancel your Guardio subscription, you generally need to log in to your account, which requires your password. If you don't remember your password, you can reset it here: https://help.guard.io/hc/en-us/articles/360060275231. Once logged in, you can go to the Subscription page and follow the steps to cancel. If you have multiple accounts and are still getting charged, find the correct email for the account, reset the password if needed, and then cancel the subscription from that account.
We've actually written a step by step guide on how to get a refund from Guardio. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Guardio subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Guardio account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Guardio online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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Chargeback can help you cancel subscriptions and get refunds
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We'll cancel them for you and even try to get you a refund
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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