Guesty is a property management platform that helps people who rent out homes or apartments on sites like Airbnb and Booking.com manage everything in one place. It lets you handle bookings, communicate with guests, and keep track of tasks like cleaning through an easy app. They have subscription plans based on how many properties you manage, and they charge monthly fees for these plans. You might see a bill from Guesty because they also offer extra services like payment processing and damage protection as add-ons, which are billed automatically to your default payment method.
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The cancellation process for Guesty is fairly straightforward, with clear steps outlined in their support documentation including signing in, navigating to billing, and clicking cancel subscription. However, some aspects like disconnecting from external booking channels and needing to contact Guesty for certain disconnections add slight complexity, preventing a very low difficulty score.
Estimated Time
On average, it takes
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minutes to cancel a Guesty subscription.
How to Cancel Guesty: Step by Step
If you purchased through Guesty:
- Sign in to your Guesty account.
- Click the profile icon in the top-right corner and select Billing.
- Click Cancel my subscription.
- Review and confirm your cancellation.
Tips & Tricks for Canceling Guesty
- Directly contact Guesty support via phone or chat to state your cancellation request clearly and firmly.
- Use precise language such as "cancel my subscription immediately" and "stop all future billing" to avoid ambiguity.
- Document all interactions by saving emails, chat logs, and call details as evidence if disputes arise.
- Request confirmation of cancellation in writing or via email to have proof of termination.
- Try disconnecting linked listings or accounts which some users report as effective to halt fees.
- Be persistent and escalate by asking to speak to supervisors or managers if the initial customer service representative is unhelpful.
- Consider timing cancellations just before billing cycles to avoid paying for the next period.
- Check for related payment methods like PayPal or credit card recurring payments and cancel those if Guesty direct cancellation stalls.
- Avoid vague or polite language which can invite delays; be firm and clear.
- Join relevant online forums or Reddit groups to learn from other users' experiences and tactics.
Guesty Customer Service Info
If you need assistance, here's how you can get in touch with Guesty's support team.
Cancel Guesty Script
Script
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Dear Guesty Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, due to recent changes in my business priorities, I am no longer able to utilize your services as I had planned.
I appreciate the support and features provided during my time with Guesty, but I believe it is in my best interest to discontinue my membership at this time.
Thank you for your assistance in processing this cancellation. Please confirm once it has been completed.
Best regards,
Frequently Asked Questions
Guesty's subscription cancellation policy varies by plan: Users on custom domain connected or fixed price plans can cancel anytime with automatic billing updates, while custom domain purchases require annual commitment and billing stops one year after purchase. Other plans require contacting Guesty to complete cancellation. Subscriptions automatically renew annually unless canceled. Additionally, cancellation of service add-ons requires 30 days' notice. Upon account termination, fees due up to the termination date must be paid, with potential early termination fees based on the remaining contract term. [Guesty Billing Policy](https://help.guesty.com/hc/en-gb/articles/9365607381149-Guesty-Websites-Billing), [Guesty Terms of Service](https://www.guesty.com/es/terminos-de-servicio/)
To cancel your subscription with Guesty, you do need to sign in to your account first, which means you will need your password. After logging in, you can go to the Billing section via the profile icon and select Cancel my subscription. If you've forgotten your password, you can reset it here: https://app.guesty.com/auth/forgot. So, having access to your password or resetting it is essential to manage and cancel your subscription directly on their platform.
- Software bugs and glitches causing disruptions in booking and management tasks.
- Poor customer service with slow or no response and lack of phone support.
- High cost and unclear pricing with unexpected charges despite limited use.
- Complicated accounting and limited analytics making financial management difficult.
- Lack of promised features like bulk editing on calendars and advanced management tools.
- Frustrating user interface and hidden settings that complicate property management.
- Unreliable system performance with frequent failures and disruptions.
- Issues with integration with platforms like VRBO and Booking.com causing operational problems.
- Loss of bookings and revenue due to the software's unreliability and bugs.
Guesty requires a 30-day notice to cancel their Guest Communication Service, and any future reservations made before cancellation will still be charged. There are cancellation fees: $3 if a reservation is canceled before check-in, and regular contract rates if after check-in, plus an early termination fee equal to the minimum monthly fee multiplied by the months remaining in the contract term. Additionally, there are no refunds for partial or unused service periods, and you must pay all fees due upon cancellation, making it potentially costly and restrictive to cancel immediately.
Before cancelling your Guesty subscription, it's important to know that cancellation requires processing and may include an early termination fee based on your contract's minimum monthly fee and remaining months. Upon termination, you will lose access to all Guesty platform features, and your account and data may be deleted by Guesty. You can request your data export upon payment of all outstanding fees. Also, any add-on services like the Guest Communication Service require a 30-day notice period. Reservations made before cancellation will still incur charges as per your Guesty contract.
- Guesty account login credentials (email and password)
- Access to the desktop version of Guesty, especially for Guesty For Hosts
- Navigate to the profile or billing section to locate subscription management
- Account details (such as the account name, registered email, or customer ID) for contacting support
- Details of all connected booking channels (Airbnb, Booking.com, Vrbo, etc.) for disconnection
- Any documents or reports to be downloaded prior to account deactivation (e.g., revenue reports, check-in forms)
- Awareness of current billing period (you may still have access until the end of the period after cancellation)
- Notice period or policy requirements (if any, based on your service plan—Guesty’s full-service platform requires notice via account details)
- For trial users: Initiate cancellation during the free trial to avoid charges
We've actually written a step by step guide on how to get a refund from Guesty. Check it out!
The Easiest Way to Cancel Guesty
If you’re frustrated trying to cancel your subscription, membership, or bill from Guesty—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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