The Gwinnett County Department of Water Resources manages the county's water, sewer, and stormwater systems. They provide clean water to residents and handle billing for water and sewer services. You can pay your water bill online, manage your account, or start and stop service through their website. They also offer help programs for bill assistance and repairs if needed, making it easier for people to keep their water service running smoothly.
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The cancellation process requires calling customer service directly, which is straightforward but not instant since it cannot be done online. The user must have account details ready and talk to a representative, making it moderately easy but has slight inconvenience due to the phone call requirement.
Estimated Time
On average, it takes
10 minutes
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minutes to cancel a Gwinnett County Department of Water Resources subscription.
How to Cancel Gwinnett County Department of Water Resources: Step by Step
If you purchased through Gwinnett County Department of Water Resources:
- Log in to your online account using your credentials.
- Select the option for Service Requests.
- Select Stop Service or Transfer Service.
- Submit your request for cancellation. You can schedule the cancellation up to 14 days in advance.
- If you prefer to cancel by phone, call 678.376.6800 to speak with a representative.
- Do not submit cancellation requests via email, as they can take up to 2 business days to process.
Tips & Tricks for Canceling Gwinnett County Department of Water Resources
- Call early in the week and preferably in the morning hours to avoid longer wait times and get reps who are more willing to help.
- Be polite but firm in requesting cancellation; use clear language like "I want to cancel my service effective immediately."
- Have your account number and personal info ready to provide quickly — this speeds up the process and prevents giving reps excuses to delay.
- Ask to speak with a supervisor if the first representative is unhelpful or offers to delay cancellation.
- Take notes of the representative's name, time, and date of your cancellation call in case you need to dispute charges later.
- Use social media or public forums to mention the company if you encounter resistance; companies sometimes escalate cancellations faster to avoid bad publicity.
- Send a written cancellation request via email or online contact form immediately after your call to have a paper trail.
- Check for any outstanding balances to settle before cancellation to avoid issues.
- Confirm cancellation with a final bill or confirmation number and keep this documentation.
- Timing your cancellation around your billing cycle can help avoid an extra month's charge; cancel right before a new cycle if possible.
Gwinnett County Department of Water Resources Customer Service Info
If you need assistance, here's how you can get in touch with Gwinnett County Department of Water Resources's support team.
Cancel Gwinnett County Department of Water Resources Script
Script
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Dear Gwinnett County Water Resources,
I hope this message finds you well. I am writing to formally request the cancellation of my water service subscription due to changes in my living situation that no longer require this service.
Please let me know if you need any further information to process this cancellation. Thank you for your assistance.
Best regards,
Frequently Asked Questions
The Gwinnett County Department of Water Resources requires customers to call 678.376.6800 to cancel start, stop, or transfer service requests as soon as possible. Cancellation requests should not be sent via email because processing can take up to 2 business days, which may delay the cancellation. This policy ensures timely handling of service cancellations.
To cancel your subscription with the Gwinnett County Department of Water Resources, you can either log in to your online account or contact their customer care by phone at 678-376-6800 or email at DWRCare@gwinnettcounty.com. Password is needed if you want to use the online portal to stop or transfer service, but you can also cancel or request cancellations via phone without logging in. If you need to reset your password for online access, you can do so at this link: https://www.gwinnettcounty.com/passwordhelp/forgotpassword. Phone support is available during business hours for cancellation assistance if you prefer not to use your password for online access.
- Unpaid bills leading to disconnection of water service.
- Payment issues including return payments and multiple payment problems.
- High water bills and complaints about leaks inside private property where responsibility lies with the homeowner.
- Delays and difficulties in reconnection after payment is made, including additional fees.
- Service or repair issues causing dissatisfaction.
- Billing errors or account mix-ups, especially during moves or service changes.
- Customer service complaints about communication, attitudes, and perceived discrimination.
- Denial of service activation due to missing required documentation like valid lease and ID.
- The utility enforcing cash-only payment policies after multiple returned payments.
- Scheduling and completion delays for services caused by outside factors like weather and supply delays.
- Disconnection notices without sufficient warning.
Gwinnett County Department of Water Resources requires a non-refundable $60 activation fee for residential accounts and service connect/disconnect requests can only be processed during business hours Monday through Thursday, with no same-day service or weekend processing. Cancellation requests must be made by phone and cannot be sent via email due to potential processing delays of up to 2 business days. There are no contracts, lock-ins, or early cancellation fees, but be aware the process is not instantaneous and requires calling during office hours.
Before cancelling your water service subscription with Gwinnett County Department of Water Resources, know that you are responsible for all consumption, base fees, and invoices until you formally request account closure or service disconnection. Disconnect requests must be scheduled Monday through Thursday and cannot be done on holidays, weekends, or after business hours. There is a non-refundable $60 activation fee if you transfer service to a new account. To cancel a stop or transfer service request, you should call the department directly at 678.376.6800 since email cancellation requests can take up to 2 business days to process, and turning off service may result in losing access to water services tied to your account.
- Account number associated with your water service
- Customer details (such as name or information matching the account)
- Service address where the water service is provided
- Preferred date for service cancellation
- Phone number and/or email address for confirmation
- Request for cancellation of water service and any recurring bill payments
- Speak to a representative by calling the customer service line (678-376-6800)
We've actually written a step by step guide on how to get a refund from Gwinnett County Department of Water Resources. Check it out!
The Easiest Way to Cancel Gwinnett County Department of Water Resources
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What Are Some Alternatives to Gwinnett County Department of Water Resources?
Water Base Charge, Tier 1 Water Charge, Tier 2 Water Charge, Tier 3 Water Charge, Sewer Base Charge, Sewer Charge, Past Due Balance, Special Message, Total Due
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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