Halo Collar offers a smart GPS dog collar that helps you keep track of your dog's location and set up virtual fences for their safety without physical barriers. To use the collar, you need a subscription plan that includes unlimited cellular data and access to various features. They offer three subscription tiers—Bronze, Silver, and Gold—with prices starting at $9.99 per month, which increase for additional collars. These plans give you things like GPS tracking, activity reports, customer support, and discounts on accessories, and you get billed monthly or annually depending on the plan you pick.
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The cancellation process involves logging into the Halo Collar website, navigating to the My Account dashboard, and selecting Cancel Plan, followed by confirming the cancellation in a pop-up window. The steps are straightforward and can be completed online without needing to contact customer service, making it relatively easy for consumers to cancel their subscription.
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minutes to cancel a Halo Collar subscription.
How to Cancel Halo Collar: Step by Step
If you purchased through Halo Collar:
- Go to the Halo Collar website.
- Click on Log In and sign in to your Halo Account.
- Once logged in, navigate to your My Account dashboard.
- Select Cancel Plan.
- Review the information in the pop-up screen that appears.
- If you wish to proceed, click Confirm.
- Your plan will remain active until the end of the current billing cycle.
- If you change your mind, you can restore your plan before the end of the cycle by selecting Restore.
- If your plan has terminated and you want to restore it, click Restore Plan, verify your Plan's configuration, and select Agree & Pay to initiate a new billing cycle.
Tips & Tricks for Canceling Halo Collar
- Contact customer service directly and be persistent: Users recommend repeatedly calling or emailing until you reach a representative who will process the cancellation.
- Use firm, clear language like "I want to cancel my subscription immediately and confirm no further charges will be made."
- Escalate if needed: Ask to speak to supervisors or managers if initial reps refuse to cancel or are unhelpful.
- Document everything: Keep records of all communication times, names, and details to back up your claims if needed.
- Timing matters: Try cancelling before the next billing cycle to avoid being charged for the next period.
- Use dispute channels: Some users mention contacting their bank to dispute charges after being unable to cancel through official channels.
- Be aware of account access: Cancelling may remove access to associated apps or services immediately, so save any needed information beforehand.
- Express dissatisfaction if necessary: Sometimes mentioning poor product performance or customer service issues helps prompt action.
Halo Collar Customer Service Info
If you need assistance, here's how you can get in touch with Halo Collar's support team.
Cancel Halo Collar Script
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Hello,0I hope this message finds you well. I am writing to request the cancellation of my subscription with Halo Collar. Unfortunately, I have found that the product does not meet my needs as expected, and I believe it is best for me to discontinue my membership at this time.0Thank you for your assistance with this matter. I appreciate your help in processing my cancellation request. 0Best regards,
Frequently Asked Questions
Halo Collar membership subscription can be canceled by logging into your account, selecting 'Cancel Plan,' and confirming the cancellation. The subscription remains active until the end of the current billing cycle, allowing you to restore the plan before it ends if you change your mind. If the plan terminates, it can be restored by selecting 'Restore Plan' and paying for the new billing cycle.
Yes, you do need to log in to your Halo Collar account with your password to cancel your subscription. The cancellation process requires you to access your account dashboard where you can select the "Cancel Plan" option. If you do not remember your password, you can reset it by going to the Halo Collar sign-in page at https://support.halocollar.com/hc/en-us/signin and using the password reset option there. This ensures your account security before any subscription changes are made.
- Weakness of the collar (not strong enough for large breeds like Bernese Mountain Dogs) making it useless for some users.
- Collar boundary issues such as incorrect boundary settings that extend beyond neighbors' property, causing safety concerns.
- Multiple device malfunctions including battery problems and motion sensor failures leading to prolonged non-use.
- Poor customer service communication and delays in shipping replacement units.
- Repeated malfunctions combined with lack of effective support prompting subscription cancellations.
- Subscription cancellations to avoid monthly charges when collars stopped working or were no longer used.
- Difficulty cancelling orders after a 24-hour window, forcing acceptance of unwanted products with restocking fees.
- Inability to refund or return collars after activation/opening and charges on returns.
- Lack of timely refunds or subscription credits during collar non-functionality periods.
- Complaints about rude or unhelpful customer service representatives.
- Delays in product shipping causing cancellations of orders/subscriptions.
- Issues with app connectivity and accuracy affecting collar usability.
- Subscriptions sometimes used beyond collar purchase and non-refundable during service failures.
Halo Collar has a key restriction that you can only cancel your subscription plan at the end of your current billing cycle, meaning you cannot cancel immediately and avoid charges for the entire cycle. Once you activate your collar, the plan remains active through the current billing period, and cancellation only takes effect after that period ends. There are no early cancellation fees, but you should be aware that you cannot cancel and stop billing mid-cycle, which can be inconvenient if you want to stop service right away.
Before cancelling your Halo Collar subscription, know that you will lose access to important features such as the real-time GPS tracking, training program developed by Cesar Millan, and safety feedback systems that help keep your pet safe. Your Halo Care protection plan will also deactivate upon cancellation of your membership plan. While your cancellation takes effect at the end of your current billing cycle, you retain full access until then, and you can restore your plan anytime before the cycle ends without losing your settings. Keep in mind, once cancelled and the plan ends, a new billing cycle must be started to regain access to these features.
- Halo Account login credentials (email and password)
- Access to My Account dashboard on the Halo Collar website
- Knowledge of your active subscription plan (which plan, collars included, billing cycle)
- Access to the Membership or Subscription section within your account settings
- Device association if canceling a plan tied to a specific collar (serial number/QR if needed, usually visible in "My Account")
We've actually written a step by step guide on how to get a refund from Halo Collar. Check it out!
The Easiest Way to Cancel Halo Collar
If you’re frustrated trying to cancel your subscription, membership, or bill from Halo Collar—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Halo Collar?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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