Hard Rock Internet at live365.com offers internet radio services where you can host your own station and listen to others. They operate on a subscription basis, charging you in advance for either a month or a year of service, which covers access to their platform and music licensing fees. The subscription automatically renews unless you cancel, and if payment fails, they try charging a few more times before canceling your account. So, if you're seeing charges from them, it's likely for your monthly or yearly subscription to keep your internet radio access active.
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The cancellation process is straightforward and can be done entirely online via the Live365 Dashboard through a few clear steps such as logging in, selecting Billing, acknowledging conditions, and choosing cancellation timing options. The user interface appears user-friendly and direct, lowering the difficulty for cancellation.
Estimated Time
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How to Cancel Hard Rock Internet: Step by Step
If you purchased through Live365.com:
- Login to the Live365 Dashboard.
- Select your station.
- From the left-side pane, locate and select Billing.
- Click the Cancel Service button to initiate the cancellation process.
- Make sure to acknowledge the cancellation conditions by checking the 4 boxes.
- You have two options for canceling the service:
- Within 24 hours - The service will be canceled after 24 hours and your Live365 station will be taken off the air.
- At the end of the current billing cycle - The service will be set to cancel before your next due date, and the station will be taken off the air at the end of the currently paid invoicing cycle.
- Click the Cancel button to complete the cancellation process.
Tips & Tricks for Canceling Hard Rock Internet
- Call at least 24-48 hours in advance before your arrival to avoid cancellation fees and secure a refund.
- Request to speak with a supervisor or specialist if frontline representatives are unhelpful or unclear about cancellations.
- Keep a detailed record of all communication including dates, times, and names of representatives you speak to for escalation purposes.
- Be firm and clear in cancellation language: explicitly state you are cancelling the contract and request confirmation in writing or email.
- Escalate delays by involving your credit card company to dispute charges if refunds are delayed or denied.
- Use social media platforms like Twitter and Yelp publicly to apply pressure and warn others if customer service is unresponsive.
- Watch your credit card statements closely to catch unauthorized or delayed charges and dispute them immediately.
- Sometimes a written letter stating cancellation within a certain business day window can strengthen your case for refund and stop charges.
- Be aware of potential undisclosed fees beyond cancellation fees and insist on clear explanation/documentation for any extra charges.
- Call early in the day and avoid peak hours to increase chances of reaching a helpful representative.
Hard Rock Internet Customer Service Info
If you need assistance, here's how you can get in touch with Hard Rock Internet's support team.
Cancel Hard Rock Internet Script
Script
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Hello Hard Rock Internet Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription to Live365. Unfortunately, I have decided to reduce my monthly expenses and will no longer be able to maintain this membership.
I appreciate the service provided and hope to return in the future. Please confirm the cancellation at your earliest convenience.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Hard Rock Internet subscriptions can be canceled at any time by contacting Customer Support or visiting the Help Center, with no contracts or early cancellation fees involved. The cancellation process requires withdrawing the entire account balance, sending a written cancellation notice, and waiting for confirmation, which typically takes about 7 days. Refunds are processed according to the Terms and Conditions after cancellation.
To cancel your Hard Rock Internet subscription on Live365.com, you do need to log in to your account, which requires your password. The cancellation process involves logging into the Live365 Dashboard, going to Billing, and then clicking the Cancel Service button. If you have forgotten your password, you can reset it at this URL: https://accounts.live365.com/forgot-password. So having access to your password or resetting it is necessary to cancel your subscription yourself.
- Overcharging for Total Listening Hours (TLH): Being billed for listeners counted when the broadcaster was offline, leading to unfair charges.
- Poor customer service: Issues with policy clarity and poor support from Live365 management causing frustration.
- Inconsistent rules on promotion: Broadcasters unable to promote their station links on platforms like Facebook.
- Excessively loud advertising volume: Ads that are much louder than station content making listening uncomfortable in public or at work.
- Billing issues and overdue invoices: Account suspension due to unpaid bills or insufficient funds.
- Desire to temporarily suspend streaming: Cancelling due to needing a break from broadcasting.
- Shut-down of Live365 service: Some cancellations due to the platform ceasing operations or high costs of continuing service independently.
When you want to cancel your Hard Rock Internet live365 subscription, be aware that you must give a seven (7) calendar days' written notice, which means you can't cancel instantly. You are required to withdraw your entire account balance and formally notify Hard Rock Digital by letter or email. During the notice period, you remain responsible for all account activity, and cancellations aren't immediate. There are no explicit mentions of early-cancellation fees or lock-in contracts, but the need for advance notice and maintaining responsibility during that time can feel like a limitation for immediate cancellation.
Before canceling your Hard Rock Internet subscription on live365.com, note that your station will be taken off the air either 24 hours after cancelation or at the end of your current billing cycle depending on your choice. You will lose access to streaming content and broadcasting capabilities once the cancellation is effective. Your subscription payments are non-refundable, but you retain access until the end of the current billing period. Additionally, your Live365 library files will remain intact for 60 days after cancellation, giving you a limited time to reactivate if needed.
- Live365 account login credentials (username and password)
- Access to the Live365 Dashboard
- Station selection (if you manage more than one station)
- Knowledge of your billing section within the Dashboard
- Ability to check and acknowledge cancellation conditions (4 required checkboxes)
- Decision on how soon to cancel (within 24 hours or at the end of billing cycle)
- Valid email address for support communications, if reaching out to support
- Any outstanding invoice or billing questions before cancellation
We've actually written a step by step guide on how to get a refund from Hard Rock Internet. Check it out!
The Easiest Way to Cancel Hard Rock Internet
If you’re frustrated trying to cancel your subscription, membership, or bill from Hard Rock Internet—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Hard Rock Internet?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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