HatLaunch is a company that makes custom hats using embroidery, leather patches, or PVC patches, with a simple online ordering process. They handle everything from artwork setup to production and delivery, with transparent pricing and quantity discounts. Customers pay for their orders using PayPal or credit card, and pricing is in US dollars; there are no subscriptions mentioned, so charges come from one-time hat orders. People might see bills from HatLaunch when they order custom hats for their brands or events.
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The cancellation policy on HatLaunch allows order cancellations only within 72 hours of placing the order, with fees applied. The process requires contacting support via email and paying any applicable fees, which is straightforward but requires prompt action and understanding of fees.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a HatLaunch subscription.
How to Cancel HatLaunch: Step by Step
If you purchased through HatLaunch directly:
- Log into your HatLaunch account by visiting hatlaunch.com/Customer/Login and enter your email or phone number to receive a login code.
- Navigate to the "My Orders" section once logged in.
- Find your subscription listed under your orders and select it.
- Click on the "Cancel Subscription" button to initiate the cancellation process.
- Follow any additional prompts to confirm the cancellation.
- If you encounter issues, contact customer support via email at support@hatlaunch.com.
If you purchased through a third-party service:
- Locate the third-party service such as Apple or Google Play that you used to subscribe.
- Follow the respective instructions for subscription cancellations on their platforms:
- For Apple:
- Open the Settings app on your device.
- Tap on your name at the top, then select "Subscriptions".
- Find HatLaunch and tap it to view your subscription.
- Tap on "Cancel Subscription" and confirm the cancellation.
- For Google Play:
- Open the Google Play Store app.
- Tap on your profile icon in the top right corner.
- Select "Payments & subscriptions" and then "Subscriptions".
- Find HatLaunch and tap on it, then select "Cancel Subscription".
Tips & Tricks for Canceling HatLaunch
- Act quickly within cancellation windows: For companies like HatLaunch, cancel within 72 hours to avoid hefty fees.
- Use firm, clear language: Repeatedly state "I want to cancel my subscription" without engaging in upsell or negotiation attempts.
- Escalate politely if initial requests are ignored: Ask to speak with a supervisor or higher authority when frontline reps do not process cancellation.
- Document all interactions: Keep records of emails, chat logs, and call times to support any disputes.
- Leverage social proof and public forums: Mention in communication that you have seen others have to escalate publicly to resolve similar issues.
- Timing matters: Cancel shortly before billing cycles to avoid being charged for the next period.
- Threaten or initiate chargebacks cautiously: If all else fails and the company refuses to cancel or refund, consider contacting your bank to dispute charges.
- Be persistent and polite: Companies often wear down customers with hassle; calmly persist until cancellation is confirmed.
- Use email over phone if possible: Emails create a paper trail and reduce potential pressure tactics from reps.
- Mention refund or cancellation fees upfront: Clarify any fees and negotiate if possible or use refusal to pay as escalation leverage.
HatLaunch Customer Service Info
If you need assistance, here's how you can get in touch with HatLaunch's support team.
Cancel HatLaunch Script
Script
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Dear HatLaunch Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to some recent changes in my budget, I am unable to continue my membership at this time. I appreciate the services you provide and have enjoyed my experience, but unfortunately, I must prioritize my financial commitments.
Please confirm the cancellation at your earliest convenience. Thank you for your understanding.
Best regards,
Frequently Asked Questions
HatLaunch's cancellation policy states that orders can only be canceled within 72 hours of placement. Cancellations may incur a $50 artwork setup fee if artwork conversion time was spent, and potentially a 15% cancellation fee to cover processing costs. Due to the custom nature of items, refunds are generally not offered, but replacements may be provided at HatLaunch's discretion if the incorrect item is received.
To cancel your subscription on HatLaunch, you typically need to access your account, which requires your password. If you don't remember your password, you can reset it by going to their login page and using the password reset option here: https://hatlaunch.com/User/Login. If you encounter any issues or prefer assistance, HatLaunch provides a contact email support@hatlaunch.com where you can request help with your subscription cancellation.
- Cancellation allowed only within 72 hours of placing the order, causing disappointment for people who want to cancel later.
- $50 artwork setup fee charged even on cancellations, which discourages refunds.
- No returns or refunds for custom products making customers wary of ordering.
- Returns only accepted if item is incorrect, must be unwashed, unused, and in original packaging.
- Customer pays return shipping costs, adding to expenses for returns.
- Items lost in transit are not the company's responsibility, causing disputes if products never arrive.
- Limited cancellation flexibility due to artwork and customization process, making it hard to change orders.
- Delays or issues in delivery prompting some to want cancellations or refunds.
- Potential dissatisfaction with product quality or customization leading to refund or cancellation requests.
HatLaunch uses a strict cancellation policy where orders can only be canceled within 72 hours of being placed, and cancellations will still incur a $50 artwork setup fee plus potentially a 15% cancellation fee to cover processing costs. This means you're locked in once tasks on your order begin, and you cannot cancel a subscription or charge immediately without these fees. Be prepared for these fees and limited cancellation window when committing to a membership or subscription with HatLaunch.
Before cancelling a subscription, membership, or bill with HatLaunch, know that cancellation of orders is only possible within 72 hours of placing the order. After cancellation, a $50 artwork setup fee and potentially a 15% cancellation fee may apply to cover processing costs. Since HatLaunch items are custom-made, there are generally no refunds or returns, except in cases where the product received is incorrect and returned within 30 days in unused and original condition. Canceling means losing access to any ongoing custom artwork and order processing, and you will not be able to reverse the cancellation without paying all due fees to reinstate your account.
- Order number associated with your subscription or purchase
- Email address or phone number used to log in to your HatLaunch account
- Reason for cancellation (if required by customer support)
- Request sent within the 72-hour cancellation window from the time of placing the order
- Acknowledgment of a $50 artwork setup fee that may apply upon cancellation
- Acknowledgment of a possible 15% cancellation fee on certain orders
- Contacting support via email (support@hatlaunch.com) to initiate the cancellation process
We've actually written a step by step guide on how to get a refund from HatLaunch. Check it out!
The Easiest Way to Cancel HatLaunch
If you’re frustrated trying to cancel your subscription, membership, or bill from HatLaunch—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to HatLaunch?
HatLaunch, HatLaunch.com, HatLaunch Custom Hats, HatLaunch Purchase
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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