Headway is a company that helps people pay for therapy sessions using their insurance. When you have a session, Headway charges you right then based on your insurance benefits, so you don’t have to wait. They handle all the paperwork with insurance and make sure the provider gets paid. If you see charges from Headway, it’s probably because they processed your payment for a therapy session you had.
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Cancellation requires navigating to the Appointments section in the user's account and selecting 'Cancel Session', which is straightforward but depends on understanding provider-specific cancellation policies. Communication with the provider might be necessary for rescheduling or fee discussions, adding slight complexity but generally the process is clear and user-friendly.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Headway subscription.
How to Cancel Headway: Step by Step
If you purchased through Headway.co:
- Log into your Headway account.
- Navigate to the "Appointments" section of your account.
- Select the session that you wish to cancel.
- Click on the "Cancel Session" button.
- You will have the option to message your provider to discuss rescheduling or directly click "cancel appointment" to cancel without rescheduling.
- Contact Headway Customer Experience if you need to deactivate your account completely.
- Use the contact form available on the Headway website to submit your request.
- A member of the team will reach out with further instructions.
Tips & Tricks for Canceling Headway
- Cancel your subscription promptly as soon as you intend to stop using the service to ensure clear timing evidence.
- Document everything by saving screenshots of cancellation attempts or confirmation notices within the app or app store.
- Use firm but polite language when contacting support, clearly stating dissatisfaction and requesting a refund for issues like service non-delivery or wrongful charges.
- Escalate your requests via multiple channels: email, in-app chat, Reddit, Twitter, or other social media platforms to increase visibility and pressure.
- Highlight any misleading information or false advertising, such as subscriptions charging automatically despite advertised free trials.
- Be prepared for surveys or extra steps disguised as cancellation requirements; do not complete surveys if you do not want continued charges.
- Mention willingness to dispute charges through app stores or financial institutions like PayPal or credit card chargebacks to incentivize resolution.
- Consider timing your cancellation requests shortly after renewal charges to maximize chances of refund within payment provider windows.
- If direct cancellation fails, consider temporarily removing payment methods or blocking charges, but be aware of potential consequences on credit scores or service access.
Headway Customer Service Info
If you need assistance, here's how you can get in touch with Headway's support team.
Cancel Headway Script
Script
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Hello,
I hope this message finds you well. I am writing to request the cancellation of my subscription to Headway. Unfortunately, due to changes in my personal circumstances, I am unable to continue with the membership at this time.
I appreciate the services provided, but I believe it is best to pause my subscription for now. Please confirm the cancellation at your earliest convenience.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Headway's subscription cancellation policy requires users to cancel at least 24 hours before the end of the free trial or current subscription period to avoid being charged for the next cycle. Cancellation disables automatic renewal but allows continued access until the period ends. Users must cancel via the platform where they purchased the subscription: App Store, Google Play, or Headway's website/support.
To cancel your subscription on Headway, you do need to log in with your password. This means you will need your password to access your Headway Account page and deactivate your subscription. If you've forgotten your password, you can reset it through the app. The password reset typically happens within the app, as mentioned in the cancellation instructions.
- Subscription cancellation difficulties leading to continued charges despite attempts to cancel.
- Unexpected or automatic charges after free trial periods or after users believe they have canceled.
- Lack of refund issuance for services not delivered or dissatisfaction with the service.
- Poor customer support response with unreturned emails and ignored refund requests.
- Users feeling scammed due to unexpected billing and unhelpful support.
- Financial hardship caused by unexpected deductions, especially when users are unemployed or in need of the money.
- Perception that the app is not useful or does not meet expectations.
If you subscribe to Headway, be aware that deleting the app will not cancel your subscription; you must actively cancel it through your account or app store settings at least 24 hours before the subscription or free trial period ends to avoid charges. Additionally, subscriptions auto-renew until you cancel, so forgetting to turn off auto-renewal can lead to unexpected charges. Refund policies depend on the platform, and cancellations do not result in instant access loss—you retain service until the current paid period expires.
Before canceling your Headway subscription, keep in mind that canceling disables automatic renewal but you will still have access to all your subscription features until the current billing period ends. After that, you will lose access to premium features such as unlimited book summaries and audio summaries. Simply deleting the app does not cancel the subscription, so you need to cancel it through your app store or Headway account settings. Make sure to consider if you want to finish using the premium content available during the paid period before canceling.
- Account email or login credentials (to identify and access your Headway account on the app, website, Apple ID, or Google Play account).
- Access to the device or platform where you subscribed (iPhone, Android device, or web browser) to follow proper cancellation steps.
- Subscription details (such as the type of plan or specific Headway app subscription to identify which one to cancel).
- App Store account or Google Play account details (if purchased via iOS or Android, since cancellation must be managed there).
- Password (may be needed to log in and access subscription/cancellation options, especially on the website; password can be reset if forgotten).
- Access to email associated with your Headway account for confirmation or support purposes.
- Time remaining before the renewal date (cancellations must be made at least 24 hours before the next billing period to avoid charges).
- Ability to contact Headway support (support@get-headway.com) in case self-cancellation doesn’t work or for special cases/refunds).
We've actually written a step by step guide on how to get a refund from Headway. Check it out!
The Easiest Way to Cancel Headway
If you’re frustrated trying to cancel your subscription, membership, or bill from Headway—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Headway?
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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