Healthy Paws Pet Insurance offers a simple and flexible insurance plan for dogs and cats that covers accidents, illnesses, emergency care, and more with no limits on payouts. You pay a monthly premium based on your pet's age, breed, and location, and can adjust your deductible and reimbursement options to fit your budget. When your pet needs care, you visit any licensed vet, submit your vet bill through their app or website, and get reimbursed, usually within two days. The company bills you monthly for the insurance premium, and each pet needs its own individual policy.
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The cancellation process is relatively straightforward, allowing multiple methods such as email, fax, mail, or phone call. The user only needs to submit a request with specific details, making it easy but requiring some time to write and send the request.
Estimated Time
On average, it takes
15 minutes
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minutes to cancel a Healthy Paws Pet Insur subscription.
How to Cancel Healthy Paws Pet Insur: Step by Step
If you purchased through Healthy Paws directly:
- Prepare your cancellation request including:
- Your name
- Your pet’s name
- Your pet policy number
- Desired cancellation effective date
- Reason for cancellation
- Submit your cancellation request via one of the following methods:
- Email: Send your cancellation request to help@gohealthypaws.com
- Fax: Fax your request to the customer care team (contact number will be on your policy documents).
- Regular Mail: Mail your written request to the address found on your policy documents.
- Verbally: Call the Customer Care Team at 1-855-898-8991 to request cancellation.
- Confirm your cancellation to ensure the process has been initiated and take note of any confirmation details provided by the customer care representative.
Tips & Tricks for Canceling Healthy Paws Pet Insur
- Call customer service directly at 855-898-8991 and insist on speaking with a representative; phone is more effective than online cancellation.
- Provide your policy number and personal info upfront to speed up the verification process and cancellation.
- Request a written confirmation of cancellation via email or mail to have proof.
- Be persistent and firm—if they stall due to claims or other issues, keep calling and restate your desire to cancel regardless of claim status.
- Cancel before any payment is due, ideally just before the billing cycle to avoid unwanted charges.
- Do not rely solely on website or email cancellation options as users report these methods often do not work or are ignored.
- If premium increases are unreasonable, cite those as reasons for immediate cancellation and stress financial hardship.
- Avoid cancellation delays due to “pending claims” by explicitly stating you want to cancel the entire policy now, even if claims are open.
- Use language like “I am cancelling my insurance effective immediately” to communicate decisiveness.
- Escalate if needed by requesting to speak with supervisors or mentioning legal consultation for unfair practices.
- Consider turning off autopay first to prevent unintentional payments if cancellation is stalled.
- Timing is key: many users cancel right after renewal notices or premium hikes for stronger leverage.
- Keep documentation of all interactions including dates, names, and what was said in case of disputes.
Healthy Paws Pet Insur Customer Service Info
If you need assistance, here's how you can get in touch with Healthy Paws Pet Insur's support team.
Cancel Healthy Paws Pet Insur Script
Script
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Dear Healthy Paws Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Healthy Paws Pet Insurance. Due to financial constraints, I am unable to continue my membership at this time.
I appreciate the service provided thus far, and I hope to revisit your offerings in the future. Please confirm the cancellation of my policy and let me know if any further action is required on my part.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Healthy Paws Pet Insurance allows policy cancellation through fax, mail, email (help@gohealthypaws.com), or verbally by the policyholder. If canceled within the first 30 days without claims, a full refund is available except in NY, PA, and SC. After cancellation, access to the online Customer Center ends, and claims filed may affect future coverage eligibility with other providers.
To cancel your Healthy Paws Pet Insurance subscription, you do not necessarily need your password. Cancellation requests can be submitted by fax, regular mail, email, or verbally, and you just need to be the policyholder listed on the policy. You can email the request with your name, pet’s name, policy number, cancellation date, and reason to help@gohealthypaws.com. However, if you do need to access your account or reset your password, you can do so at the login page here: https://myaccount.healthypawspetinsurance.com/login.
- Rising premium rates, often with large and sudden increases making the policy unaffordable.
- Coverage limitations, such as not covering exam fees or certain conditions.
- Pet’s passing, which naturally ends the need for coverage.
- Repeated demands for veterinary records causing delays or claim denials.
- Policy cancellations or suspensions by the company, especially after large claims are filed.
- Premium increases based on pet age and location, not on the pet's health or claims history.
- Frustration with payment processing, including policy suspension for alleged nonpayment despite attempts to pay.
- Feeling of poor value due to claim denials or lack of reimbursements.
- Emotional and financial stress from high premiums and claim disputes.
- Desire for broader coverage or different policy options not offered by Healthy Paws.
Healthy Paws Pet Insurance allows you to cancel your policy at any time without penalties, cancellation fees, or binding contracts. However, cancellation requests must be submitted via mail, fax, email, or phone with specific details, and access to the online customer portal ends immediately upon cancellation. If you cancel within the first 30 days without filing a claim, you may receive a full refund on your premiums (except in NY, PA, and SC). Be aware that claims filed can mark conditions as pre-existing, which might affect coverage if you switch providers, and no gimmicks or lock-ins prevent cancellation, but you lose portal access and benefits immediately.
Before cancelling your Healthy Paws Pet Insurance policy, keep in mind that you must be the policyholder to request cancellation. You can cancel by fax, email, mail, or verbally, but you'll lose access to the online Customer Center once cancelled. If you cancel within the first 30 days and have not filed any claims, you may qualify for a full refund (with some state exceptions). Also, consider that claims filed before cancellation may cause injuries or illnesses to be considered pre-existing, which might not be covered by other providers after cancellation. You might also explore adjusting your reimbursement levels or deductible to lower your premium before cancelling.
- Policyholder's full name (as shown on the Policy Declarations Page)
- Pet's name
- Pet policy number
- Cancellation effective date
- Reason for cancellation
- Be the policyholder (Pet Parent) to make the cancellation request
We've actually written a step by step guide on how to get a refund from Healthy Paws Pet Insur. Check it out!
The Easiest Way to Cancel Healthy Paws Pet Insur
If you’re frustrated trying to cancel your subscription, membership, or bill from Healthy Paws Pet Insur—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Healthy Paws Pet Insur?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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