Hetzner Online is a company that provides a variety of internet services including dedicated servers, cloud servers, and web hosting, which are popular for both beginners and businesses due to their affordable prices. They also offer managed servers where they take care of the technical details for you, plus different storage options like your own online storage or scalable object storage. If you're getting billed by them, it's likely for one of these services which are subscription-based, meaning you pay regularly to keep using the servers or hosting space. They make it easy to handle your invoices online, letting you see and pay bills, update your details, and even get invoices by email.
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Hetzner provides clear steps to cancel most products immediately through their respective user interfaces (Hetzner Console, Robot, konsoleH). The process is straightforward for the user but may require navigating to specific sections, and full account cancellation requires contacting support and observing a 30-day policy, which adds some complexity but is still manageable.
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minutes to cancel a Hetzner Online Invoice subscription.
How to Cancel Hetzner Online Invoice: Step by Step
If you purchased through Hetzner Console:
- Log into your Hetzner Console account.
- Select the product you want to cancel.
- Click on "Delete" to cancel the service.
If you purchased through konsoleH:
- Log into your konsoleH account.
- Select the product you want to cancel.
- Click on "Cancel Account" to stop the service.
If you purchased through Robot:
- Log into your Robot account.
- Select the product you want to cancel.
- Go to the "Cancellation" menu.
- Confirm the cancellation.
If you need to cancel other services (like DNS or SSL):
- For DNS entries, log into the DNS Console and delete the entries immediately.
- For SSL certificates, simply cancel manually if they are fee-based.
- If canceling an entire account, write a support request including product details and desired cancellation date.
Tips & Tricks for Canceling Hetzner Online Invoice
- Always explicitly inform Hetzner that you want to cancel and do not renew; simply stopping payment or expecting automatic cancellation does not work.
- Cancel through the specific interface you use (konsoleH, Robot, Cloud Console), following the exact cancellation steps such as clicking "Cancel account" or "Delete" and confirming with the server or product name.
- Specify cancellation dates carefully and confirm any termination actions, as cancellations often only take effect at period end, with no immediate stopping.
- Keep documentation of all cancellation requests, confirmation emails, and correspondence in case of disputes or billing after cancellation.
- Act before the billing cycle ends, as you usually must cancel at least 30 days before the end of the monthly billing period to avoid next charges.
- Monitor payment methods on file to ensure valid payment details or you may get unintended service suspensions or deletions.
- If problems occur, escalate by opening a support ticket promptly rather than ignoring unpaid bills or failed cancellations.
- Be aware of potential collections actions if cancellation and payment issues drag on, and be proactive in resolving disputes.
- Maintain off-site backups of important data; do not rely solely on Hetzner backups, as servers and backups may be deleted after unpaid invoices.
- Use clear, explicit language in your cancellation messages such as "I hereby cancel my contract effective [date], I do not wish to renew, and request confirmation."
- Some users suggest requesting immediate internet access cutoff upon unpaid invoices as an alert to prevent unexpected deletions, though Hetzner may not do this automatically.
Hetzner Online Invoice Customer Service Info
If you need assistance, here's how you can get in touch with Hetzner Online Invoice's support team.
Cancel Hetzner Online Invoice Script
Script
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Dear Hetzner Support,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription with Hetzner Online. I have appreciated your services, but I have decided to discontinue my subscription due to changes in my current needs.
Thank you for your assistance with this matter. Please confirm the cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
Hetzner Online requires active cancellation for most subscription products to stop invoicing, with many products allowing immediate cancellation and billing only up to the cancellation time. Software licenses are invoiced for full calendar months and are not prorated; cancellation takes effect at the end of the billing month. Some products, like colocation contracts and domains, have specific cancellation periods, and canceling an entire account requires a support request with a 30-day notice period to the end of the month.
To cancel your subscription with Hetzner Online, you will need to log in to your KonsoleH customer account using your customer number and password. From there, you can select the product you want to cancel and follow the cancellation steps. If you've forgotten your password, you can reset it here: https://accounts.hetzner.com/password/lost. There is no option to cancel your subscription without logging in first.
- Automated payment issues: Payments not processing properly despite setup, leading to service interruptions.
- Unexpected account cancellations: Accounts being deactivated without clear reasons or prior warnings.
- Data loss: Customers losing data after account cancellation.
- Strict and opaque identity verification: Issues with billing address mismatches, failure to verify documents, and inability to change country settings, resulting in account rejection.
- Lack of transparency: No clear explanations for account deactivations or rejections, and difficulties appealing decisions.
- Poor customer support: Unresponsiveness to billing or account issues and difficulties reaching human support.
- Billing issues: Being billed after account deletion or cancellation, and late payment penalties.
- Communication problems: Important emails going to spam and no direct contact despite collected phone numbers.
- Service suspension risks: Suspension of services and data loss due to unpaid invoices or late payments despite reminders.
- Security and abuse-related terminations: Services canceled if suspected of abuse, running high bandwidth services, or violating terms.
- Preference for other providers: Switching to competitors due to verification and support frustrations.
With Hetzner Online, most products like cloud servers, dedicated servers, and software licenses can be cancelled immediately, and you only pay for the usage up to the cancellation point, so there's no long lock-in. However, some products like certain colocation contracts, specific domain types, and SSL certificates require notice periods or have monthly billing cycles that might feel like lock-ins. Additionally, cancelling an entire account involves a 30-day waiting period, and data deletion after cancellation happens quickly with no guarantee of restoration, which can be a landmine to watch out for.
Before cancelling a subscription, membership, or bill with Hetzner Online, it is important to know that most products are auto-renewal subscriptions that require cancellation to stop future payments. Products continue to incur charges until actively cancelled, even if idle. Cancellation typically deletes the service and associated data immediately or within a few days, and this data cannot be restored, so be absolutely sure before cancelling. Domain subscriptions are usually billed yearly in advance and cancelling early does not provide a refund for the unused portion. Additionally, entire account cancellation requires contacting support and adheres to a 30-day notice period.
- Login credentials for the appropriate customer interface (Hetzner Console, Robot, konsoleH, or DNS Console)
- Customer account information (including name on the account and customer number, especially for support requests or emails)
- List of products/services to be cancelled (if cancelling full account or multiple services)
- Product/service identifier or details (such as server ID, domain name, or invoice number)
- Effective date for termination (if specifying when cancellation should occur)
- Outstanding invoice payment confirmation (if there are unpaid invoices)
- Written support request or email confirmation (if required for account-wide cancellation)
We've actually written a step by step guide on how to get a refund from Hetzner Online Invoice. Check it out!
The Easiest Way to Cancel Hetzner Online Invoice
If you’re frustrated trying to cancel your subscription, membership, or bill from Hetzner Online Invoice—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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